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Customer satisfaction on online english course of topicа vietnam

NATIONAL ECONOMICS UNIVERSITY BUSINESS SCHOOL4 oCUSTOMER SATISFACTION ONONLINE ENGLISH COURSE OF TOPICA VIETNAMBachelor of Business Administration in

Customer satisfaction on online english course of topicа vietnam English (E-BBA) ThesisStudentClassSupervisor: Nguyen 1 hi Thu Thao: E-BBA7A: Dr. I ran 1 hi Hong VietHanoi, 2019ACKNOWLEDGEMENTSFirst of all, I want

to give my deep gratitude to my supervisor, Dr. Tran Thi Hong Viet, who has constantly supported, encouraged and guided me from the beginning to the f Customer satisfaction on online english course of topicа vietnam

inal level of this study. I acknowledge that with her help. I now have a much deeper understanding of the topic of research as well as how to conduct

Customer satisfaction on online english course of topicа vietnam

effective and valuable research.Secondly. I would like to express my sincere thanks to all the lectures and professors for whom I had the opportunity

NATIONAL ECONOMICS UNIVERSITY BUSINESS SCHOOL4 oCUSTOMER SATISFACTION ONONLINE ENGLISH COURSE OF TOPICA VIETNAMBachelor of Business Administration in

Customer satisfaction on online english course of topicа vietnamand me, as well as other students of the National Economics University Business School, the most innovative lessons that I am deeply indebted to. In a

ddition, I am very grateful to the School of Business of the National Economics University as well as the E-BBA program for providing me with the best Customer satisfaction on online english course of topicа vietnam

learning environment, where I not only have the knowledge and experience to expand, vision, but also have many opportunities to participate in a vari

Customer satisfaction on online english course of topicа vietnam

ety of extracurricular activities that help improve my life skills. In addition, I would like to send greetings to my beloved E-BBA friends who have a

NATIONAL ECONOMICS UNIVERSITY BUSINESS SCHOOL4 oCUSTOMER SATISFACTION ONONLINE ENGLISH COURSE OF TOPICA VIETNAMBachelor of Business Administration in

Customer satisfaction on online english course of topicа vietnamg me the support and strength to complete all university courses and submit my thesis on time. Without them. I will not be able to go this far and bec

ome who I am today.Any mistake is of my own responsibility.Author.Nguyen Thi Thu ThaoTABLE OF CONTENTSACKNOWLEDGEMENTS................................ Customer satisfaction on online english course of topicа vietnam

............2ABBREVIATIONS...............................................6LIST OF TABLES..............................................7LIST OF FIGI RE

Customer satisfaction on online english course of topicа vietnam

S............................................8EXECUTIVE SUMMARY...........................................9CHAPTER 1..................................

NATIONAL ECONOMICS UNIVERSITY BUSINESS SCHOOL4 oCUSTOMER SATISFACTION ONONLINE ENGLISH COURSE OF TOPICA VIETNAMBachelor of Business Administration in

Customer satisfaction on online english course of topicа vietnamBJECTIVES..................................131.3RESEARCH QUESTIONS...................................131.4RESEARCH METHODOLOGY........................

.........131.4.1Research process..................................141.4.2Data collection...................................141.4.3Data analysis....... Customer satisfaction on online english course of topicа vietnam

..............................161.5RESEARCH SCOPE.......................................16

NATIONAL ECONOMICS UNIVERSITY BUSINESS SCHOOL4 oCUSTOMER SATISFACTION ONONLINE ENGLISH COURSE OF TOPICA VIETNAMBachelor of Business Administration in