Emotional labor, employee engagement and quality of life a research on service employees

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Nội dung chi tiết: Emotional labor, employee engagement and quality of life a research on service employees

Emotional labor, employee engagement and quality of life a research on service employees

UNIVERSITY (g^gONOMICS HO CHI MINH CITYnessHA THI TRUC MAIEMOTIONAL LABOR, EMPLOYEEENGAGEMENT AND QUALITY OF LIFE:A RESEARCH ON SERVICE EMPLOYEESMASTE

Emotional labor, employee engagement and quality of life a research on service employeesER OF BUSINESS (HONOURS)Ho Chi Minh city - Year 2018UNIVERSITY QJ^QNOMICSHOCHI MINH CITY11 SCJ1(|O0 ness khocl of ftjvnewHA THI TRUC MAIEMOTIONAL LABO

R, EMPLOYEEENGAGEMENT AND QUALITY OF LIFE:A RESEARCH ON SERVICE EMPLOYEESMASTER OF BUSINESS (HONOURS)SUPERVISOR: DR. NGUYEN THI MAI TRANGHo Chi Minh C Emotional labor, employee engagement and quality of life a research on service employees

ity - Year 2018Table of ContentsList of acronyms................................................................3List of figure.......................

Emotional labor, employee engagement and quality of life a research on service employees

...........................................4I ,ist of table.................................................................5Acknowledgement..........

UNIVERSITY (g^gONOMICS HO CHI MINH CITYnessHA THI TRUC MAIEMOTIONAL LABOR, EMPLOYEEENGAGEMENT AND QUALITY OF LIFE:A RESEARCH ON SERVICE EMPLOYEESMASTE

Emotional labor, employee engagement and quality of life a research on service employees.....................................................................8Theoretical background and Hypothesis development..............................1

1Emotional labor..............................................................11Employee. r . r . r . r 13Emotional labor and employeeengagement,..... Emotional labor, employee engagement and quality of life a research on service employees

.........................14Employee engagement and quality of life................................ 16Moderating effects of worklifebalance percep

Emotional labor, employee engagement and quality of life a research on service employees

tion...........................18Moderating effects of customerorientation..............................20Methodology.................................

UNIVERSITY (g^gONOMICS HO CHI MINH CITYnessHA THI TRUC MAIEMOTIONAL LABOR, EMPLOYEEENGAGEMENT AND QUALITY OF LIFE:A RESEARCH ON SERVICE EMPLOYEESMASTE

Emotional labor, employee engagement and quality of life a research on service employees...........................................23Main survey..................................................................24Measurement...............

...................................................25 Emotional labor, employee engagement and quality of life a research on service employees

UNIVERSITY (g^gONOMICS HO CHI MINH CITYnessHA THI TRUC MAIEMOTIONAL LABOR, EMPLOYEEENGAGEMENT AND QUALITY OF LIFE:A RESEARCH ON SERVICE EMPLOYEESMASTE