FACTOR AFFECTING CUSTOMER SATISFACTION WITH E-RETAILERS’ LOGISTICS SERVICE IN VIETNAM LOGISTICS COMPANIES
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: FACTOR AFFECTING CUSTOMER SATISFACTION WITH E-RETAILERS’ LOGISTICS SERVICE IN VIETNAM LOGISTICS COMPANIES
FACTOR AFFECTING CUSTOMER SATISFACTION WITH E-RETAILERS’ LOGISTICS SERVICE IN VIETNAM LOGISTICS COMPANIES
VIETNAM NATIONAL UNIVERSITY, HANOIVIETNAM JAPAN UNIVERSITYNGUYEN THI HONG HANHFACTOR AFFECTING CUSTOMERSATISFACTION IN VIETNAMESELOGISTICS COMPANIESMA FACTOR AFFECTING CUSTOMER SATISFACTION WITH E-RETAILERS’ LOGISTICS SERVICE IN VIETNAM LOGISTICS COMPANIESASTER’S THESISVIETNAM NATIONAL UNIVERSITY, HANOIVIETNAM JAPAN UNIVERSITYNGUYEN THI HONG HANHFACTOR AFFECTING CUSTOMERSATISFACTION WITH E-RETAILERS’LOGISTICS SERVICE IN VIETNAMMAJOR: MASTER OF BUSINESS ADMINISTRATION CODE: 8340101.01RESEARCH SUPERVISORS:Prof. TANABU MONONARIAssoc. Prof. PHAN CHI ANHH FACTOR AFFECTING CUSTOMER SATISFACTION WITH E-RETAILERS’ LOGISTICS SERVICE IN VIETNAM LOGISTICS COMPANIESanoi, 2022ACKNOWLEDGEMENTThis master thesis is a fantastic opportunity for me to see how I can utilize the knowledge and abilities I gained throughoutFACTOR AFFECTING CUSTOMER SATISFACTION WITH E-RETAILERS’ LOGISTICS SERVICE IN VIETNAM LOGISTICS COMPANIES
my two years at university, rd like to express my gratitude to everyone who helped me accomplish this study.First of all, I wish to express my sincerVIETNAM NATIONAL UNIVERSITY, HANOIVIETNAM JAPAN UNIVERSITYNGUYEN THI HONG HANHFACTOR AFFECTING CUSTOMERSATISFACTION IN VIETNAMESELOGISTICS COMPANIESMA FACTOR AFFECTING CUSTOMER SATISFACTION WITH E-RETAILERS’ LOGISTICS SERVICE IN VIETNAM LOGISTICS COMPANIESis. This research would not have been completed without their guidance, patience, sympathy, motivation, and valuable feedback, all of which have helped me enhance my study.I am grateful to Prof. Dr. Matsui Yoshiki, Prof. Dr. Kurata Hisashi and Prof. Dr. Sadami Suzuki for their useful guidelines and FACTOR AFFECTING CUSTOMER SATISFACTION WITH E-RETAILERS’ LOGISTICS SERVICE IN VIETNAM LOGISTICS COMPANIESmotivation during seminars and the research process.I want to express my deepest thanks to Vietnam Japan University (VJU) - Vietnam National UniversitFACTOR AFFECTING CUSTOMER SATISFACTION WITH E-RETAILERS’ LOGISTICS SERVICE IN VIETNAM LOGISTICS COMPANIES
y (VNU). Hanoi, and Yokohama National University (YNU) has provided me with an excellent opportunity to expand my research knowledge and skills.I am aVIETNAM NATIONAL UNIVERSITY, HANOIVIETNAM JAPAN UNIVERSITYNGUYEN THI HONG HANHFACTOR AFFECTING CUSTOMERSATISFACTION IN VIETNAMESELOGISTICS COMPANIESMA FACTOR AFFECTING CUSTOMER SATISFACTION WITH E-RETAILERS’ LOGISTICS SERVICE IN VIETNAM LOGISTICS COMPANIESant, those who motivate, encourage and support me to overcome difficult times to accomplish the research.Last but not least, I would like to express my heartfelt gratitude to my family, friends and classmates for constantly motivating me and providing me with invaluable support while I completed the FACTOR AFFECTING CUSTOMER SATISFACTION WITH E-RETAILERS’ LOGISTICS SERVICE IN VIETNAM LOGISTICS COMPANIES challenging task of finishing the paper.Thank and Best Regards,AuthorNguyen Thi Hong HanhABSTRACTVietnam will become one of the world's most developeFACTOR AFFECTING CUSTOMER SATISFACTION WITH E-RETAILERS’ LOGISTICS SERVICE IN VIETNAM LOGISTICS COMPANIES
d e-commerce markets. This type of market and e-retailers will attract more customers. In this market, however, there have been numerous challenges anVIETNAM NATIONAL UNIVERSITY, HANOIVIETNAM JAPAN UNIVERSITYNGUYEN THI HONG HANHFACTOR AFFECTING CUSTOMERSATISFACTION IN VIETNAMESELOGISTICS COMPANIESMA FACTOR AFFECTING CUSTOMER SATISFACTION WITH E-RETAILERS’ LOGISTICS SERVICE IN VIETNAM LOGISTICS COMPANIES important logistical aspects affecting consumer satisfaction. The findings of research identified four factors that influence positively customer satisfaction regarding the quality of logistics services in e-commerce in the order of descending strength. The findings show that delivery' service qual FACTOR AFFECTING CUSTOMER SATISFACTION WITH E-RETAILERS’ LOGISTICS SERVICE IN VIETNAM LOGISTICS COMPANIESity and staff service quality have favorable effects on customer satisfaction, while communication service quality and after-sales service quality havFACTOR AFFECTING CUSTOMER SATISFACTION WITH E-RETAILERS’ LOGISTICS SERVICE IN VIETNAM LOGISTICS COMPANIES
e less impact. In addition, there are substantial differences in demographic factors (including gender, age, income, and academic level) regarding cusVIETNAM NATIONAL UNIVERSITY, HANOIVIETNAM JAPAN UNIVERSITYNGUYEN THI HONG HANHFACTOR AFFECTING CUSTOMERSATISFACTION IN VIETNAMESELOGISTICS COMPANIESMA FACTOR AFFECTING CUSTOMER SATISFACTION WITH E-RETAILERS’ LOGISTICS SERVICE IN VIETNAM LOGISTICS COMPANIESVietnamTABLE OF CONTENTSACKNOWLEDGEMENT.......................................................ABSTRACT.............................................................. FACTOR AFFECTING CUSTOMER SATISFACTION WITH E-RETAILERS’ LOGISTICS SERVICE IN VIETNAM LOGISTICS COMPANIESVIETNAM NATIONAL UNIVERSITY, HANOIVIETNAM JAPAN UNIVERSITYNGUYEN THI HONG HANHFACTOR AFFECTING CUSTOMERSATISFACTION IN VIETNAMESELOGISTICS COMPANIESMAGọi ngay
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