FACTORS AFFECTING CUSTOMER SATISFACTION IN VIETNAMESE LOGISTICS COMPANIES
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: FACTORS AFFECTING CUSTOMER SATISFACTION IN VIETNAMESE LOGISTICS COMPANIES
FACTORS AFFECTING CUSTOMER SATISFACTION IN VIETNAMESE LOGISTICS COMPANIES
VIETNAM NATIONAL UNIVERSITY. HANOIVIETNAM JAPAN UNIVERSITYNGUYEN THI HONG HANHFACTORS AFFECTING CUSTOMERSATISFACTION IN VIETNAMESELOGISTICS COMPANIESM FACTORS AFFECTING CUSTOMER SATISFACTION IN VIETNAMESE LOGISTICS COMPANIESMAJOR: BUSINESS ADMINISTRATIONCODE: 8340101.01RESEARCH SUPERVISORS:Prof. MONONARI TANABUAssoc. Prof. PHAN CHI ANHHanoi, 20221COMMITMENTI have read and understood the plagiarism violations. I would like to declare that my Master’s thesis of "FACTORS AFFECTING CUSTOMER SATISFACTION IN VIETNAMESE LOGIS FACTORS AFFECTING CUSTOMER SATISFACTION IN VIETNAMESE LOGISTICS COMPANIESTICS COMPANIES" is the product of my research and has never been published in any other work. I pledge with personal honor that this research result iFACTORS AFFECTING CUSTOMER SATISFACTION IN VIETNAMESE LOGISTICS COMPANIES
s my own and does not violate the Regulation on prevention of plagiarism in academic and scientific research activities at VNU Vietnam Japan UniversitVIETNAM NATIONAL UNIVERSITY. HANOIVIETNAM JAPAN UNIVERSITYNGUYEN THI HONG HANHFACTORS AFFECTING CUSTOMERSATISFACTION IN VIETNAMESELOGISTICS COMPANIESM FACTORS AFFECTING CUSTOMER SATISFACTION IN VIETNAMESE LOGISTICS COMPANIESi Hong Hanh2ACKNOWLEDGEMENTThis master thesis is a fantastic opportunity for me to see how I can utilize the knowledge and abilities I gained throughout my two years at university, rd like to express my gratitude to everyone who helped me accomplish this study.First of all, I wish to express my sinc FACTORS AFFECTING CUSTOMER SATISFACTION IN VIETNAMESE LOGISTICS COMPANIESere gratitude to my supervisors, Prof. Dr. Motonari Tanabu and Associate Prof. Dr. Phan Chi Anh who gave me valuable advice and orientation to completFACTORS AFFECTING CUSTOMER SATISFACTION IN VIETNAMESE LOGISTICS COMPANIES
e my thesis. This research would not have been completed without their guidance, patience, sympathy, motivation, and valuable feedback, all of which hVIETNAM NATIONAL UNIVERSITY. HANOIVIETNAM JAPAN UNIVERSITYNGUYEN THI HONG HANHFACTORS AFFECTING CUSTOMERSATISFACTION IN VIETNAMESELOGISTICS COMPANIESM FACTORS AFFECTING CUSTOMER SATISFACTION IN VIETNAMESE LOGISTICS COMPANIESines and motivation during seminars and the research process.I want to express my deepest thanks to Vietnam Japan University (VJU) - Vietnam National University (VNU), Hanoi, and Yokohama National University (YNU) has provided me with an excellent opportunity to expand my research knowledge and skil FACTORS AFFECTING CUSTOMER SATISFACTION IN VIETNAMESE LOGISTICS COMPANIESls.I am also thankful to VJU officers, YNU IPO employees, all Professors, Japanese companies and Vietnamese companies, especially Ms Huong - MBA progrFACTORS AFFECTING CUSTOMER SATISFACTION IN VIETNAMESE LOGISTICS COMPANIES
am assistant, those who motivate, encourage and support me to overcome difficult times to accomplish the research.Last but not least, I would like to VIETNAM NATIONAL UNIVERSITY. HANOIVIETNAM JAPAN UNIVERSITYNGUYEN THI HONG HANHFACTORS AFFECTING CUSTOMERSATISFACTION IN VIETNAMESELOGISTICS COMPANIESM FACTORS AFFECTING CUSTOMER SATISFACTION IN VIETNAMESE LOGISTICS COMPANIESleted the challenging task of finishing the paper.Thank and Best Regards,AuthorNguyen Thi Hong Hanh3ABSTRACTVietnam will become one of the world's most developed e-commerce markets. This type of market and e-retailers will attract more customers. In this market, however, there have been numerous cha FACTORS AFFECTING CUSTOMER SATISFACTION IN VIETNAMESE LOGISTICS COMPANIESllenges and issues. The effects of logistics service quality on customer satisfaction were investigated from the consumer's perspective in order to idFACTORS AFFECTING CUSTOMER SATISFACTION IN VIETNAMESE LOGISTICS COMPANIES
entify the important logistical aspects affecting consumer satisfaction. The findings of research identified four factors that influence positively cuVIETNAM NATIONAL UNIVERSITY. HANOIVIETNAM JAPAN UNIVERSITYNGUYEN THI HONG HANHFACTORS AFFECTING CUSTOMERSATISFACTION IN VIETNAMESELOGISTICS COMPANIESM FACTORS AFFECTING CUSTOMER SATISFACTION IN VIETNAMESE LOGISTICS COMPANIESrvice quality and staff service quality have favorable effects on customer satisfaction, while communication service quality and after-sales service quality have less impact. In addition, there are substantial differences in demographic factors (including gender, age, income, and academic level) reg FACTORS AFFECTING CUSTOMER SATISFACTION IN VIETNAMESE LOGISTICS COMPANIESarding customer satisfaction in the context of Vietnam.Key words: customer satisfaction, e-commerce, e-retailer, service quality, logistics service, dFACTORS AFFECTING CUSTOMER SATISFACTION IN VIETNAMESE LOGISTICS COMPANIES
emographic, Vietnam4VIETNAM NATIONAL UNIVERSITY. HANOIVIETNAM JAPAN UNIVERSITYNGUYEN THI HONG HANHFACTORS AFFECTING CUSTOMERSATISFACTION IN VIETNAMESELOGISTICS COMPANIESMVIETNAM NATIONAL UNIVERSITY. HANOIVIETNAM JAPAN UNIVERSITYNGUYEN THI HONG HANHFACTORS AFFECTING CUSTOMERSATISFACTION IN VIETNAMESELOGISTICS COMPANIESMGọi ngay
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