Ineffective operational management a case of papa garden

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Nội dung chi tiết: Ineffective operational management a case of papa garden

Ineffective operational management a case of papa garden

___________I EHIHwnirf 0' (UNIVERSITY UFCHI MINHInt^wjk^e^School at BuUncuInternational School of BusinessBui Chau SangINEFFECTIVE OPERATIONA

Ineffective operational management a case of papa gardenAL MANAGEMENT: A CASE OF PAPA GARDENMASTER OF BUSINESS ADMINISTRATIONHo Chi Minh City - Year 20 lfì------------ỤEH _------------ỄỂ” KI Q DUNIVERSIlW^

j.:OiqM2>©) CHI MINH lnt(mjíịn^chool 0Í ButirxMInternational School of BusinessBui Chau SangINEFFECTIVE OPERATIONAL MANAGEMENT: A CASE OF PAPA GARDENM Ineffective operational management a case of papa garden

ASTER OF BUSINESS ADMINISTRATIONSUPERVISOR: NGUYEN THI MAI TRANGHo Chi Minh City-Year 201 aEXECUTIVE SUMMARYDue to high quality of life and increase i

Ineffective operational management a case of papa garden

n free time and income, enjoyment of cuisines has been given considerable attention - leading to a significant growth of fast-food restaurants, especi

___________I EHIHwnirf 0' (UNIVERSITY UFCHI MINHInt^wjk^e^School at BuUncuInternational School of BusinessBui Chau SangINEFFECTIVE OPERATIONA

Ineffective operational management a case of papa gardenness development of restaurants like McDonald’s BT, Burger King, Double B Spagetti, Con Ga Trong, Papa Garden has been facing with fall in sales volum

e and low level of customer satisfaction in period of 2016 to 2017 since its first launch in 2016. In food industry, operational management is playing Ineffective operational management a case of papa garden

a vital role of a successful business performance of any service organizations, rhe aim of this study is to investigate the main cause and the main p

Ineffective operational management a case of papa garden

roblem leading to these above symptoms and then provide potential suggestions for attainable improvement, rhe findings of this study identified that i

___________I EHIHwnirf 0' (UNIVERSITY UFCHI MINHInt^wjk^e^School at BuUncuInternational School of BusinessBui Chau SangINEFFECTIVE OPERATIONA

Ineffective operational management a case of papa gardenGarden in comparison with others. Based on discussion and theories informed, this study also offered potential solutions and action plans to improve p

oor service operations management and overcome difficulties in low business performance and customer dissatisfaction, rhe two potential solutions that Ineffective operational management a case of papa garden

reslaurantcurs and many researchers have suggested include holding seminars, counseling sessions and team building activities; and applying recruitme

Ineffective operational management a case of papa garden

nt and selection programs. Through insights of Board of Management and related theories informed, it is obvious to take consideration to execute the a

___________I EHIHwnirf 0' (UNIVERSITY UFCHI MINHInt^wjk^e^School at BuUncuInternational School of BusinessBui Chau SangINEFFECTIVE OPERATIONA

Ineffective operational management a case of papa gardenconducted as my thesis under the level of Master at the Master of Business Administration Program in 2018. 1 would like to express my sincere thanks a

nd gratitudes to Professor Nguyen Thi Mai Trang for all her supervision, encouragement, valuable suggestions and precious advices throughout the perio Ineffective operational management a case of papa garden

d of this study.1 would also like to lake this opportunity to show my gratitudes to my colleagues at work and classmates at ĨSB for their continuous s

Ineffective operational management a case of papa garden

upport. Ĩ must also send my sincere thankfulness to my parents and friends for their continues support and encouragement.Bui Chau Sang.TABLE OF CONTEN

___________I EHIHwnirf 0' (UNIVERSITY UFCHI MINHInt^wjk^e^School at BuUncuInternational School of BusinessBui Chau SangINEFFECTIVE OPERATIONA

Ineffective operational management a case of papa gardenffffffffffffffffffrZLIST OF FIGURES........................................................................................4LIST OF TABLES............

.............................................................................411NTR0D u CT10N1.1The restaurant background............................. Ineffective operational management a case of papa garden

........................51.2The restaurant s vision and mission...........................................52PROBLEM CONTEXT...........................

Ineffective operational management a case of papa garden

.....................................7

___________I EHIHwnirf 0' (UNIVERSITY UFCHI MINHInt^wjk^e^School at BuUncuInternational School of BusinessBui Chau SangINEFFECTIVE OPERATIONA