isap_review_final_report_and_recommendations

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isap_review_final_report_and_recommendations

RealWorld Systems www.realworldsyskJis.iietISAP Program ReviewFINAL REPORT and RECOMMENDATIONSCitizenship and Immigration Canada,Settlement and Port o

isap_review_final_report_and_recommendationsof Entry Directorate, Ontario RegionPrepared byDr. Gillian Kerr and Anne SimardRealWorld Systems37803100 Wells street Toronto, Ontario MSR 1P3 email:

lnrotrrcalworldsystcms.net lel/fax: (888) S96-S290RealWorld Systems www.realworldsysteiHJ.HelISAP Program Review:FINAL REPORT and RECOMMENDATIONSTABLE isap_review_final_report_and_recommendations

OF CONTENTS1ACKNOWLEDGEMENTS................................................42EXECUTIVE SUMMARY...............................................53INTRO

isap_review_final_report_and_recommendations

DUCTION........................................... .84RESEARCH QUESTIONS FOR ISAP REVIEW.............................105SUMMARY OF RESEARCH ACT

RealWorld Systems www.realworldsyskJis.iietISAP Program ReviewFINAL REPORT and RECOMMENDATIONSCitizenship and Immigration Canada,Settlement and Port o

isap_review_final_report_and_recommendationsd Experiences of Newcomers (Research Question #1)156.3.Planning, Delivery, and Evaluation of Services (Research Question #2)176.4.Proposed Shifts to I

SAP Funding and Priorities (Research Question #3)197FINAL RECOMMENDATIONS: SUMMARY.................................227.1.CIC Ontario should clarify it isap_review_final_report_and_recommendations

s expectations for ISAP and its components,AND SET STANDARDS (NEW OR existing) within each component. In particular. Information & Referral standards

isap_review_final_report_and_recommendations

should be incorporated into expectations for ISAP-funded agencies.237.2.CIC Ontario and agencies should implement performance managementPROCESSES THAT

RealWorld Systems www.realworldsyskJis.iietISAP Program ReviewFINAL REPORT and RECOMMENDATIONSCitizenship and Immigration Canada,Settlement and Port o

isap_review_final_report_and_recommendationswhile encouraging HRDC to ensure that its services are accessible to newcomers.351SAP Program ReviewFinal Repcct and Recommendations37803Page 2RealWor

ld Systems wvw.realworldsysteihs.net isap_review_final_report_and_recommendations

RealWorld Systems www.realworldsyskJis.iietISAP Program ReviewFINAL REPORT and RECOMMENDATIONSCitizenship and Immigration Canada,Settlement and Port o