The customer’s satisfaction in ho chi minh city branch of commercial bank for investment and development of vietnam joint stock
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: The customer’s satisfaction in ho chi minh city branch of commercial bank for investment and development of vietnam joint stock
The customer’s satisfaction in ho chi minh city branch of commercial bank for investment and development of vietnam joint stock
UEH _ ,UwtKirrorIf\IA(co*omc»IV.IJWKwW*<->IUNIVERSITTồr -H?O\WbW) chi MINH IntenubonK School of Svune»CITYInternational School of BusinessTRAN NGOC LA The customer’s satisfaction in ho chi minh city branch of commercial bank for investment and development of vietnam joint stockANTHE CUSTOMER’S SATISFACTION IN HO CHI MINH CITY BRANCH OF COMMERCIAL BANK FORINVESTMENT AND DEVELOPMENT OF VIETNAM JOINT STOCK COMPANY (BIDV HCMC)MASTER OF BUSINESS ADMINISTRATIONHo Chi Minh City - Year 20191UEH lATMMlTr or tCOKOMlClHoCnMMKrrLNIVERSII Y ỦFInt^aỹỴÝ**1'001 of Bráne»CHI MINHInternati The customer’s satisfaction in ho chi minh city branch of commercial bank for investment and development of vietnam joint stockonal School of BusinessTRAN NGOC LANTHE CUSTOMER’S SATISFACTION IN HO CHI MINH CITY BRANCH OF COMMERCIAL BANK FORINVESTMENT AND DEVELOPMENT OF VIETNAMThe customer’s satisfaction in ho chi minh city branch of commercial bank for investment and development of vietnam joint stock
JOINT STOCK COMPANY (BIDV HCMC)MASTER OF BUSINESS ADMINISTRATIONSUPERVISOR: PROF. TRAN HA MINH QUANHo Chi Minh City - Year 2019EXCUTIVE SUMMARYNowadaUEH _ ,UwtKirrorIf\IA(co*omc»IV.IJWKwW*<->IUNIVERSITTồr -H?O\WbW) chi MINH IntenubonK School of Svune»CITYInternational School of BusinessTRAN NGOC LA The customer’s satisfaction in ho chi minh city branch of commercial bank for investment and development of vietnam joint stock is unavoidable. According lo Vyas V and Raitani s (2014), there are many elements that affect to the switching of c ustomers ‘behavior when they work with the banks. One of the most important elements is the customer satisfaction. Therefore, the commerc ial banks now will focus on developing the pr The customer’s satisfaction in ho chi minh city branch of commercial bank for investment and development of vietnam joint stockoducts; improve the quality of services so that they can please their c ustomers, increase the level of customers’ loyaltyThe primary research and theThe customer’s satisfaction in ho chi minh city branch of commercial bank for investment and development of vietnam joint stock
secondary research will be used in this report so that we can analyze and conduct the results about how the customer’s satisfaction effect on the loaUEH _ ,UwtKirrorIf\IA(co*omc»IV.IJWKwW*<->IUNIVERSITTồr -H?O\WbW) chi MINH IntenubonK School of Svune»CITYInternational School of BusinessTRAN NGOC LA The customer’s satisfaction in ho chi minh city branch of commercial bank for investment and development of vietnam joint stocksed so that we can give some recommendations about what the managers as well as the board of director of Ho chi Minh City Branch of Commercial Bank for Investment and Development of Vietnam should do to improve their customer satisfaction in order to increase the loan scale, achieve more profits and The customer’s satisfaction in ho chi minh city branch of commercial bank for investment and development of vietnam joint stock complete the assigned business plan in this year as well as the following years.0ACKNOWLEDGEMENTSI would like 10 acknowledge all people who supportedThe customer’s satisfaction in ho chi minh city branch of commercial bank for investment and development of vietnam joint stock
me during the time I studied in ISB. Without them, I could not be here today.I would like to thank all my lovely friends, my sweet colleagues and my UEH _ ,UwtKirrorIf\IA(co*omc»IV.IJWKwW*<->IUNIVERSITTồr -H?O\WbW) chi MINH IntenubonK School of Svune»CITYInternational School of BusinessTRAN NGOC LA The customer’s satisfaction in ho chi minh city branch of commercial bank for investment and development of vietnam joint stock supporting me, give me many advices, and guidance me through the time of making this report. I would not complete this report without his helping. Especially, I would like to send my sincere thankfulness to my parents and my husband for their encouragements and supports.4 The customer’s satisfaction in ho chi minh city branch of commercial bank for investment and development of vietnam joint stockUEH _ ,UwtKirrorIf\IA(co*omc»IV.IJWKwW*<->IUNIVERSITTồr -H?O\WbW) chi MINH IntenubonK School of Svune»CITYInternational School of BusinessTRAN NGOC LAGọi ngay
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