unlicensed emotional labor, employee engagement and quality of life a research on service employees

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unlicensed emotional labor, employee engagement and quality of life a research on service employees

UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessHA TH I TRUC MAIEMOTIONAL LABOR, EMPLOYEEENGAGEMENT AND QUALITY OF LIFE:A RESE

unlicensed emotional labor, employee engagement and quality of life a research on service employeesEARCH ON SERVICE EMPLOYEESMASTER OF BUSINESS (HONOURS)Ho Chi Minh City - Year 201 sUNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of Bus

inessHA THI TRUC MAIEMOTIONAL LABOR, EMPLOYEE ENGAGEMENT AND QUALITY OF LIFE: A RESEARCH ON SERVICE EMPLOYEESMASTER OF BUSINESS (HONOURS)SUPERVISOR: D unlicensed emotional labor, employee engagement and quality of life a research on service employees

R. NGl YEN THI MAI TRANGHo Chi Minh City - Year 2018Table of ContentsList of acronyms...............................................................3L

unlicensed emotional labor, employee engagement and quality of life a research on service employees

ist of figure.................................................................4List of table..........................................................

UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessHA TH I TRUC MAIEMOTIONAL LABOR, EMPLOYEEENGAGEMENT AND QUALITY OF LIFE:A RESE

unlicensed emotional labor, employee engagement and quality of life a research on service employees..................7Introduction...................................................................8Theoretical background and Hypothesis development..

...........................11Emotional labor.............................................................11Employee engagement........................ unlicensed emotional labor, employee engagement and quality of life a research on service employees

.................................13Emotional labor and employee engagement.....................................14Employee engagement and quality of li

unlicensed emotional labor, employee engagement and quality of life a research on service employees

fe.....................................16Moderating effects of work life balance perception..........................18Moderating effects of customer

UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessHA TH I TRUC MAIEMOTIONAL LABOR, EMPLOYEEENGAGEMENT AND QUALITY OF LIFE:A RESE

unlicensed emotional labor, employee engagement and quality of life a research on service employees.....................................................22Pilot study.................................................................23Main survey......

...........................................................24Measurement.................................................................25Data analys unlicensed emotional labor, employee engagement and quality of life a research on service employees

is and results.....................................................26Sample profile..............................................................26

UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessHA TH I TRUC MAIEMOTIONAL LABOR, EMPLOYEEENGAGEMENT AND QUALITY OF LIFE:A RESE