The relationship between service quality and customer satisfaction in the driving test center, ho chi minh city college of transportation, vietnam

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Nội dung chi tiết: The relationship between service quality and customer satisfaction in the driving test center, ho chi minh city college of transportation, vietnam

The relationship between service quality and customer satisfaction in the driving test center, ho chi minh city college of transportation, vietnam

MEIHO UNIVERSITYGraduate Institute of Business and ManagementMASTERS THESISThe Relationship between Service Quality and Customer Satisfaction in the D

The relationship between service quality and customer satisfaction in the driving test center, ho chi minh city college of transportation, vietnamDriving-Test Center, Ho Chi Minh City College of Transportation, Vietnam_______ụghl partial fulfillment of (he requirements for the degree ofMasters o

f Business AdministrationAdvisor: Dr. Kuo-Hung TsengCo-advisor: Dr. Nguyen Minh TuanGraduate Student: Nguyen Trong DiepDecember. 2010Meiho UniversityG The relationship between service quality and customer satisfaction in the driving test center, ho chi minh city college of transportation, vietnam

raduate Institute of Business and Management Master Thesis Committee Members Signature FormStudent:_________NGUYEN TRONG DIEP_____________________Titl

The relationship between service quality and customer satisfaction in the driving test center, ho chi minh city college of transportation, vietnam

e of Master Thesis:The Relationship between Service Quality and CustomerSatisfaction in the Driving-Test Center, Ho Chi Minh CityCollege of Transporta

MEIHO UNIVERSITYGraduate Institute of Business and ManagementMASTERS THESISThe Relationship between Service Quality and Customer Satisfaction in the D

The relationship between service quality and customer satisfaction in the driving test center, ho chi minh city college of transportation, vietnam____________________________________________AdvisorChairmanOral Defense Date: December29*. 2010Ã a AX n u 4- a ỲS t Í»(NGƯYEN TRONG DIEP) ■£: The Rela

tionship between Service Quality and Customer Satisfaction in the Driving-Test Center, Họ Chi Minh City College of Transportation, Vietnam9912 >1 29 a The relationship between service quality and customer satisfaction in the driving test center, ho chi minh city college of transportation, vietnam

ACKNOWLEDGMENTSFirst of all. please let me say thanks to the Managing Board of Ho Chi Minh City University of Industry and Meilio University. Taiwan f

The relationship between service quality and customer satisfaction in the driving test center, ho chi minh city college of transportation, vietnam

or allowing me taking pan in the 2-year Master of Business Administration program jointed between the two universities.

MEIHO UNIVERSITYGraduate Institute of Business and ManagementMASTERS THESISThe Relationship between Service Quality and Customer Satisfaction in the D