Learning in chaos improving human performance in todays fast changing, volatile organizations
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Learning in chaos improving human performance in todays fast changing, volatile organizations
Learning in ChaosCopyright ©1999 by Gulf Publishing Company, Houston, Texas. All rights reserved. This book, or parts thereof, may not be reproduced i Learning in chaos improving human performance in todays fast changing, volatile organizationsin any form without express written permission of the publisher.Gulf Publishing CompanyBook DivisionP.O. Box 2608 □ Houston, Texas 77252-260810 987654321Library of Congress Cataloging-in-Publication DataHite, James Austin, 1946-Leaming in chaos : improving human performance in today’s fast-changing, Learning in chaos improving human performance in todays fast changing, volatile organizations volatile organizations / James Hite Jr.p. cm.Includes index.ISBN 0-88415-427-0 (alk. paper)1Organizational learning. 2. Organizational change.3. PerfLearning in chaos improving human performance in todays fast changing, volatile organizations
ormance. I. Title.HD58.82.H527 1999658.4'06—dc2199-36243CIPTransferred to digital printing 2005in memory ofPearle Wheeler Hite andJames Austin HiteAckLearning in ChaosCopyright ©1999 by Gulf Publishing Company, Houston, Texas. All rights reserved. This book, or parts thereof, may not be reproduced i Learning in chaos improving human performance in todays fast changing, volatile organizationsded here. Thanks to Jack Phillips for giving me the incentive to put something together on paper. My appreciation to Kelly Perkins, who edited the manuscript and gave me some valuable suggestions about how to express these ideas. Finally, but certainly not least, my grateful thanks to my wife, Ellen Learning in chaos improving human performance in todays fast changing, volatile organizations, who supported me while this was in the thinking and assembly process and who encourages me always.PrefaceThis book came about as the result of threeLearning in chaos improving human performance in todays fast changing, volatile organizations
primary influences that I can recognize and remember. First, as I realized that organizations were never going to achieve stasis, I came to understanLearning in ChaosCopyright ©1999 by Gulf Publishing Company, Houston, Texas. All rights reserved. This book, or parts thereof, may not be reproduced i Learning in chaos improving human performance in todays fast changing, volatile organizationsorganizations, it seemed that such things occurred for immediate, short-term gains or for the immediate survival of the organization, but it also seemed that, inevitably, long-term survival lay in stability. Coming to terms with the rationale of constant change and the reality of dynamism in organiz Learning in chaos improving human performance in todays fast changing, volatile organizationsational systems was not easy, nor did I achieve it in a short time. I am, in fact, still more comfortable with stability than with systemic anarchy, bLearning in chaos improving human performance in todays fast changing, volatile organizations
ut at least I am now more aware that anarchy and systemic change and volatility do not represent evils to be exorcised from the system.Second, as a prLearning in ChaosCopyright ©1999 by Gulf Publishing Company, Houston, Texas. All rights reserved. This book, or parts thereof, may not be reproduced i Learning in chaos improving human performance in todays fast changing, volatile organizationsals. As I did so, I moved naturally to the development and use of electronic performance support tools, courseware, and systems. It became evident to me that such systems were of benefit because they could be delivered to the learner as the learner needed them. They were easily modified and updated, Learning in chaos improving human performance in todays fast changing, volatile organizations they could be delivered using a variety of media, and they supported various flexible ways for learners and subject-matter experts to interact. MoreoLearning in chaos improving human performance in todays fast changing, volatile organizations
ver, electronic performance support tools offered a way to enable high degrees of change to take place in organizations, during shorter time frames. TLearning in ChaosCopyright ©1999 by Gulf Publishing Company, Houston, Texas. All rights reserved. This book, or parts thereof, may not be reproduced i Learning in chaos improving human performance in todays fast changing, volatile organizationsth changes in the operating systems that they were designed to support. That is, the flexibility of electronic media seemed a good match for the flexibility, adaptability, and volatility to be recognized as integral parts of most organizational systems.As electronic technologies offered more and mor Learning in chaos improving human performance in todays fast changing, volatile organizationse capability to simulate learner performance environments, it seemed that such electronic learning support methods offered a way to support both indivLearning in chaos improving human performance in todays fast changing, volatile organizations
idual and organizational learning in ways that had not yet been available. In fact, this is proving to be the case in many organizations.A third majorLearning in ChaosCopyright ©1999 by Gulf Publishing Company, Houston, Texas. All rights reserved. This book, or parts thereof, may not be reproduced i Learning in chaos improving human performance in todays fast changing, volatile organizationses of books into which this work fits. During lunch, we discussed the increase in open approaches to organization development, which brought with it increasedneeds to measure what happens when direct, on-site supervision is no longer a norm. The opening of organizations—and in fact the emergence of Learning in chaos improving human performance in todays fast changing, volatile organizationsvirtual organizations, which have a minimum physical presence anywhere—introduces the question of how such organizations will be managed. We are alsoLearning in chaos improving human performance in todays fast changing, volatile organizations
concerned with how they maintain coherence of operations, how people interact with ever-changing equipment and networks, and how learning will be deliLearning in ChaosCopyright ©1999 by Gulf Publishing Company, Houston, Texas. All rights reserved. This book, or parts thereof, may not be reproduced i Learning in chaos improving human performance in todays fast changing, volatile organizations work in virtual organizations?Jack asked me what I would call a book about these issues and opportunities. I had a clear concept of the topics, but a title didn’t immediately pop into mind. A few days later, he called me and suggested the title you see on the front cover. Bells went off, neurons fi Learning in chaos improving human performance in todays fast changing, volatile organizationsred, and the result is here.The book win draw from four principal areas of thinking:1Chaos, including chaos theory. This area of consideration will inLearning in chaos improving human performance in todays fast changing, volatile organizations
clude a review of complexity theory and will differentiate between classical chaos, which relies on the historical definitions and connotations of theLearning in ChaosCopyright ©1999 by Gulf Publishing Company, Houston, Texas. All rights reserved. This book, or parts thereof, may not be reproduced i Learning in chaos improving human performance in todays fast changing, volatile organizationsDS is actually a body of theories that support the general ideas that nonlinearity is OK and that we may not be paranoid if we see two or more sides to every question. NDS, when applied to organizational thinking, offers some new ways to look at and measure the activity in the organizational systems Learning in chaos improving human performance in todays fast changing, volatile organizations.2Organizational theory and practice, including some key thinking about organizations as systems. How we put organizations together and how we maintaiLearning in chaos improving human performance in todays fast changing, volatile organizations
n them are questions of significance when we consider the ramifications of chaos theory and the roles that learning and learning support play within tLearning in ChaosCopyright ©1999 by Gulf Publishing Company, Houston, Texas. All rights reserved. This book, or parts thereof, may not be reproduced i Learning in chaos improving human performance in todays fast changing, volatile organizationsthe organization as a whole. Learning is a highly adaptive process. At its core, it is an individual matter. Where the emphasis, however, is currently on human learning and adaptation, we need to understand that this landscape is quickly changing to incorporate machines that can simulate thought and Learning in chaos improving human performance in todays fast changing, volatile organizations certainly memory. The advent of biotechnology, specifically the capabilities of cloning, means that bioengineering may replace many of the functionsLearning in chaos improving human performance in todays fast changing, volatile organizations
of silicon and electronic machinery. Such genetically engineered devices may learn at a scale that more closely approximates human thought, demanding Learning in ChaosCopyright ©1999 by Gulf Publishing Company, Houston, Texas. All rights reserved. This book, or parts thereof, may not be reproduced iLearning in ChaosCopyright ©1999 by Gulf Publishing Company, Houston, Texas. All rights reserved. This book, or parts thereof, may not be reproduced iGọi ngay
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