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Luận văn thạc sĩ the impact of service quality and air fare on customer satisfaction using low cost airlines in vietnam

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Nội dung chi tiết: Luận văn thạc sĩ the impact of service quality and air fare on customer satisfaction using low cost airlines in vietnam

Luận văn thạc sĩ the impact of service quality and air fare on customer satisfaction using low cost airlines in vietnam

MINISTRY OF EDUCATION AND TRAINING UNIVERSITY OF ECONOMICS HO CHI MINH CITYHUYNH THI THU HUONGTHE IMPACT OF SERVICE QUALITY AND AIRFARE ON CUSTOMER SA

Luận văn thạc sĩ the impact of service quality and air fare on customer satisfaction using low cost airlines in vietnamATISFACTION USINGLOW COST AIRLINES IN VIETNAMTHESIS OE MASTER OE BUSINESS ADMINISTRATIONHo Chi Minh City-2012EJ.......................................

......MINISTRY OF EDUCATION AND TRAINING UNIVERSITY OF ECONOMICS HO CHI MINH CITYHuynh Thi Thu HuongTHE IMPACT OF SERVICE QUALITY7 AND AIR FARE ON CUS Luận văn thạc sĩ the impact of service quality and air fare on customer satisfaction using low cost airlines in vietnam

TOMER SATISFACTION USING LOW COST AIRLINES IN VIETNAM.Subject: Master of Business AdministrationTHESIS OF MASTER OF BUSINESS ADMINISTRATIONSUPERVISOR:

Luận văn thạc sĩ the impact of service quality and air fare on customer satisfaction using low cost airlines in vietnam

Dr. TRAN HA MINH QUANHo Chi Minh City - 2012IACKNOWLEDGEMENTSI would sincerely like to thank the Professors in the University of Economics I Io Chi Mi

MINISTRY OF EDUCATION AND TRAINING UNIVERSITY OF ECONOMICS HO CHI MINH CITYHUYNH THI THU HUONGTHE IMPACT OF SERVICE QUALITY AND AIRFARE ON CUSTOMER SA

Luận văn thạc sĩ the impact of service quality and air fare on customer satisfaction using low cost airlines in vietnamtunity to learn new things in the business administration. I am very honored to be a member of this course.In particular, I would like to express deep

gratitude to Dr. I ran Ha Minh Quan who has guided me enthusiastically, offered opinions and supported me through this thesis.My wannest thanks to al Luận văn thạc sĩ the impact of service quality and air fare on customer satisfaction using low cost airlines in vietnam

l the Instructors for providing and sharing invaluable knowledge on measurement and evaluation 111 education for me as well as other students.Finally,

Luận văn thạc sĩ the impact of service quality and air fare on customer satisfaction using low cost airlines in vietnam

I like to thank my parents who gave me love, care and tolerance from childhood to adulthood. My thanks too, to my friends and classmates for encourag

MINISTRY OF EDUCATION AND TRAINING UNIVERSITY OF ECONOMICS HO CHI MINH CITYHUYNH THI THU HUONGTHE IMPACT OF SERVICE QUALITY AND AIRFARE ON CUSTOMER SA

Luận văn thạc sĩ the impact of service quality and air fare on customer satisfaction using low cost airlines in vietnam like to commit that this thesis. “The impact of service quality and air fare on customer satisfaction using low cost airlines in Vietnam”, was conduc

ted based on my real and independent research.rhe enclosed data was collected from passengers walling in the departure lounge of lan Son Nhat domestic Luận văn thạc sĩ the impact of service quality and air fare on customer satisfaction using low cost airlines in vietnam

airport, Vietnam by the author, rhe data was handled and conducted by the author.Huynh Thi Thu HuongHo Chi Minh City, November 22nd 20121TABLE OF CON

Luận văn thạc sĩ the impact of service quality and air fare on customer satisfaction using low cost airlines in vietnam

TENTSACKNOWLEDGEMENT.................................................I

MINISTRY OF EDUCATION AND TRAINING UNIVERSITY OF ECONOMICS HO CHI MINH CITYHUYNH THI THU HUONGTHE IMPACT OF SERVICE QUALITY AND AIRFARE ON CUSTOMER SA

MINISTRY OF EDUCATION AND TRAINING UNIVERSITY OF ECONOMICS HO CHI MINH CITYHUYNH THI THU HUONGTHE IMPACT OF SERVICE QUALITY AND AIRFARE ON CUSTOMER SA

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