Luận văn thạc sĩ inefficient after sale service performance at samsung system air conditioner dvepartment

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Luận văn thạc sĩ inefficient after sale service performance at samsung system air conditioner dvepartment

UNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of BusinessTruong Hồng ChuyênINEFFICIENT AFTER-SALE SERVICE PERFORMANCE AT SAMSUNG SYSTE

Luận văn thạc sĩ inefficient after sale service performance at samsung system air conditioner dvepartment EM AIR CONDITIONER DEPARTMENTMASTER OF BUSINESS ADMINISTRATIONHo Chi Minh City - Year 2018UNIVERSITY OF ECONOMICS HO CHI MINH CITY International Schoo

l of BusinessTrương Hồng ChuyênINEFFICIENT AFTER-SALE SERVICE PERFORMANCE AT SAMSUNG SYSTEM AIR CONDITIONER DEPARTMENTMASTER OF BUSINESS ADMINISTRATIO Luận văn thạc sĩ inefficient after sale service performance at samsung system air conditioner dvepartment

NSUPERVISOR: DR. TRÀN PHƯƠNG THẢOHo Chi Minh City - Year 2018Inefficient after-sale service performance at Samsung system air conditioner department1T

Luận văn thạc sĩ inefficient after sale service performance at samsung system air conditioner dvepartment

able of ContentsExecutive summary.............................................................3CHAPTER 1: PROBLEM IDENTIFICATION......................

UNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of BusinessTruong Hồng ChuyênINEFFICIENT AFTER-SALE SERVICE PERFORMANCE AT SAMSUNG SYSTE

Luận văn thạc sĩ inefficient after sale service performance at samsung system air conditioner dvepartment .........................61.2.1.Symptom................................................................61.2.2.Situation analysis......................

...............................81.2.3.Initial cause-effect map..............................................101.2.4.Updated cause-effect map.......... Luận văn thạc sĩ inefficient after sale service performance at samsung system air conditioner dvepartment

....................................111.3.Problem identification................................................141.3.1.Possible problems.............

Luận văn thạc sĩ inefficient after sale service performance at samsung system air conditioner dvepartment

........................................141.3.2.Main problem validation...............................................151.3.3.Main problem definitions

UNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of BusinessTruong Hồng ChuyênINEFFICIENT AFTER-SALE SERVICE PERFORMANCE AT SAMSUNG SYSTE

Luận văn thạc sĩ inefficient after sale service performance at samsung system air conditioner dvepartment LUTION..............................................212.1.Cause validation......................................................212.1.1.Lack of servic

e and product training..................................212.1.2.Lack of human resource number.........................................222.1.3.Shortage Luận văn thạc sĩ inefficient after sale service performance at samsung system air conditioner dvepartment

of technical capability of the service team..................232.2.Final cause-effect map................................................272.3.Altern

Luận văn thạc sĩ inefficient after sale service performance at samsung system air conditioner dvepartment

ative solutions.................................................282.3.1.Internalizing.........................................................282.3.2.

UNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of BusinessTruong Hồng ChuyênINEFFICIENT AFTER-SALE SERVICE PERFORMANCE AT SAMSUNG SYSTE