The relationship between service quality, customer satisfaction and customer loyalty a study in telecommunication industry of laos
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: The relationship between service quality, customer satisfaction and customer loyalty a study in telecommunication industry of laos
The relationship between service quality, customer satisfaction and customer loyalty a study in telecommunication industry of laos
J1lịMINISTRY OF EDUCATION AND TRANING MINISTRY OF EDUCATION AND SPORT NATIONAL ECONOMICS UNIVERSITY NATIONAL UNIVERSITY OF LAOSVIETNAMLAOSPADAPPHET SA The relationship between service quality, customer satisfaction and customer loyalty a study in telecommunication industry of laos AYAKHOTHE RELATIONSHIP BETWEEN SERVICE QUALITY, CUSTOMER SATISFACTION AND CUSTOMER LOYALTY: A STUDY IN TELECOMMUNICATION INDUSTRY OF LAOSSpecialisation : Industrial ManagementCode62340414Supervisor : Assoc. Prof. Dr. Truong Doan TheA dissertation Submitted to the National Economics University, Vietn The relationship between service quality, customer satisfaction and customer loyalty a study in telecommunication industry of laos am and National University of Laos in fulfillment of requirements for the degree of Doctor of Philosophy in EconomicsHANOI-2015*ỉiDECLARATIONI herebyThe relationship between service quality, customer satisfaction and customer loyalty a study in telecommunication industry of laos
declare rhat this dissertation is my own work and effort. The dissertation has not been submitted anywhere for any award. AH the sources of informatioJ1lịMINISTRY OF EDUCATION AND TRANING MINISTRY OF EDUCATION AND SPORT NATIONAL ECONOMICS UNIVERSITY NATIONAL UNIVERSITY OF LAOSVIETNAMLAOSPADAPPHET SA The relationship between service quality, customer satisfaction and customer loyalty a study in telecommunication industry of laos m quite arduous. Yet it has been an enriching and rewarding experience for me both professionally as well as personally. I would like to express my thanks and appreciation to the many that have encouraged and lifted my spirits along the way. I especially want to thank Associate Professor Dr. TRUONG The relationship between service quality, customer satisfaction and customer loyalty a study in telecommunication industry of laos DOAN THE, my principal supervisor, for his patient and proficient guidance. He has shared expertise in research methods, inspired me to generate new iThe relationship between service quality, customer satisfaction and customer loyalty a study in telecommunication industry of laos
deas, and encouraged me to become a higher level scholar.My family has also been especially supportive in my journey to pursue a doctorate. To my loviJ1lịMINISTRY OF EDUCATION AND TRANING MINISTRY OF EDUCATION AND SPORT NATIONAL ECONOMICS UNIVERSITY NATIONAL UNIVERSITY OF LAOSVIETNAMLAOSPADAPPHET SA The relationship between service quality, customer satisfaction and customer loyalty a study in telecommunication industry of laos eir love and appreciation for their dad.Last but not least, I also would like to offer a special thanks to my friends and colleagues within my business organization who have provided their support along the way.Furthermore, I could not complete this thesis without the assistances and supports from i The relationship between service quality, customer satisfaction and customer loyalty a study in telecommunication industry of laos nterviewee team and interviewers, please receive my deepthankfulness from my heart.TABLE OF CONTENTSDECLARATIONttttttttttttttttttttiACKNOWLEDGMENTS,,.The relationship between service quality, customer satisfaction and customer loyalty a study in telecommunication industry of laos
....................... »......11TABLE OF CONTENTSTable of contents.................iABBREVIATION................................................ »1J1lịMINISTRY OF EDUCATION AND TRANING MINISTRY OF EDUCATION AND SPORT NATIONAL ECONOMICS UNIVERSITY NATIONAL UNIVERSITY OF LAOSVIETNAMLAOSPADAPPHET SA The relationship between service quality, customer satisfaction and customer loyalty a study in telecommunication industry of laos ..................11.2.Research objectives...................................................4J1lịMINISTRY OF EDUCATION AND TRANING MINISTRY OF EDUCATION AND SPORT NATIONAL ECONOMICS UNIVERSITY NATIONAL UNIVERSITY OF LAOSVIETNAMLAOSPADAPPHET SAGọi ngay
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