Antecedents and outcomes of emotional labor a study of front line employees of the tourism industry in vietnam
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: Antecedents and outcomes of emotional labor a study of front line employees of the tourism industry in vietnam
Antecedents and outcomes of emotional labor a study of front line employees of the tourism industry in vietnam
■ ICOUNIVERS1TVW.ilzOx'jqMJpsO) CHI MINH Hi^rnjfiipyschool o' BuirwiInternational School of BusinessNguyen Anh PhucANTECEDENTS AND OUTCOMES OF EMOTION Antecedents and outcomes of emotional labor a study of front line employees of the tourism industry in vietnam NAL LABOR: A STUDY OF FRONT-LINE EMPLOYEES OF THE TOURISM INDUSTRY IN VIETNAMMASTER OF BUSINESS ADMINISTRATIONHo Chi Minh City - Year 2018L EH _ . iwmtxn or UNIVERSIT5So£E^Hc|\0s[T1)) CHI MINH- tn KFYSchool of Buwnnt International School of BusinessNguyen Anh PhucANTECEDENTS AND OUTCOMES OF EMOTIONA Antecedents and outcomes of emotional labor a study of front line employees of the tourism industry in vietnam L LABOR: A STUDY OF FRONT-LINE EMPLOYEES OF THE TOURISM INDUSTRY IN VIETNAMMASTER OF BUSINESS ADMINISTRATIONSUPERVISOR: Nguyen Thi Mai TrangHo Chi MinAntecedents and outcomes of emotional labor a study of front line employees of the tourism industry in vietnam
h City - Year 2018ACKNOWI .EDGEMENTFirstly, I would like to say thank you very much to Assoc. Prof. Nguyen Thi Mai Trang (my supervisor) for her valua■ ICOUNIVERS1TVW.ilzOx'jqMJpsO) CHI MINH Hi^rnjfiipyschool o' BuirwiInternational School of BusinessNguyen Anh PhucANTECEDENTS AND OUTCOMES OF EMOTION Antecedents and outcomes of emotional labor a study of front line employees of the tourism industry in vietnam s and meaningful suggestions to help me to complete tills thesis. My sincere thanks arc given to all of my professors at International Business School - University of Economics of 110 chi Minh City lor lheir leaching during my master course. Finally, 1 would like to express my deepest thanks for my Antecedents and outcomes of emotional labor a study of front line employees of the tourism industry in vietnam family, fliends for always being my side during studying the master course.CONTENTSACKNOWLEDGEMENTABSTRACT1. Introduction.............................Antecedents and outcomes of emotional labor a study of front line employees of the tourism industry in vietnam
........ABBREVIATION2.Theoretical background and hypotheses2.1Emotional labor2.2The relationships among emotional labor and its antecedents and its ou■ ICOUNIVERS1TVW.ilzOx'jqMJpsO) CHI MINH Hi^rnjfiipyschool o' BuirwiInternational School of BusinessNguyen Anh PhucANTECEDENTS AND OUTCOMES OF EMOTION Antecedents and outcomes of emotional labor a study of front line employees of the tourism industry in vietnam .4.The relationship between emotional display rules and emotional labor2.2.5.The.relationship.between.emotional.labpr.and. job burnout2.2.6.The relationship between emotional labor and job satisfaction.LIST OF FIGURESFigure 1. Research model.......................................................10Fi Antecedents and outcomes of emotional labor a study of front line employees of the tourism industry in vietnam gure 2. Standardized coefficient path.......................................24LIST OF TABLESTable 1. Respondents' characteristics.....................Antecedents and outcomes of emotional labor a study of front line employees of the tourism industry in vietnam
....................17Table 2. Means, standard deviations, and standardized CFA loadings of items. 19, 20Table 3. Correlations (final measurement mode■ ICOUNIVERS1TVW.ilzOx'jqMJpsO) CHI MINH Hi^rnjfiipyschool o' BuirwiInternational School of BusinessNguyen Anh PhucANTECEDENTS AND OUTCOMES OF EMOTION Antecedents and outcomes of emotional labor a study of front line employees of the tourism industry in vietnam AnalysisEFAExploratory Factor AnalysisEFLEnglish as Foreign LanguageHRMHuman Resource Management■ ICOUNIVERS1TVW.ilzOx'jqMJpsO) CHI MINH Hi^rnjfiipyschool o' BuirwiInternational School of BusinessNguyen Anh PhucANTECEDENTS AND OUTCOMES OF EMOTIONGọi ngay
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