(LUẬN văn THẠC sĩ) bad training skill of debt collection center and verification department at VP bank

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(LUẬN văn THẠC sĩ) bad training skill of debt collection center and verification department at VP bank

UNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of BusinessUEHIntemMkontl '*sw of BwdnetiPhan Ngoc Thuy DuongBAD TRAINING SKILL OF DEBT

(LUẬN văn THẠC sĩ) bad training skill of debt collection center and verification department at VP bank COLLECTION CENTER AND VERIFICATION DEPARTMENT AT VP BANKMASTER OF BUSINESS (HONOURS)Ho Chi Minh City - Year 20191UNIVERSITY OF ECONOMICS HO CHI MINH

CITY International School of BusinessUEHIntemwkanjl "xhov o’ IPhan Ngoc Thuy DuongBAD TRAINING SKILL OF DEBT COLLECTION CENTER AND VERIFICATION DEPART (LUẬN văn THẠC sĩ) bad training skill of debt collection center and verification department at VP bank

MENT AT VP BANKMASTER OF BUSINESS (HONOURS)SUPERVISOR: Dr Doan Anil TuanHo Chi Minh City - Year 20192TABLE OF CONTENTSExecutive summary...............

(LUẬN văn THẠC sĩ) bad training skill of debt collection center and verification department at VP bank

......................................................31.cbmpany overview.................................................................41.1.Viet Na

UNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of BusinessUEHIntemMkontl '*sw of BwdnetiPhan Ngoc Thuy DuongBAD TRAINING SKILL OF DEBT

(LUẬN văn THẠC sĩ) bad training skill of debt collection center and verification department at VP bank 41.3.Risk Management Department..................................................52.Symptoms: High bad debt (NPL) ratio in Ret ad segment.............

...............73.Problem indentification..........................................................93.1.Potential problem............................. (LUẬN văn THẠC sĩ) bad training skill of debt collection center and verification department at VP bank

..............................93.1.1.Problem finding process...................................................103.1.2.Poor credit risk management pol

(LUẬN văn THẠC sĩ) bad training skill of debt collection center and verification department at VP bank

icy.......................................103.1.3.Bad training skill in debt recovery and verification......................113.2.Problem validation..

UNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of BusinessUEHIntemMkontl '*sw of BwdnetiPhan Ngoc Thuy DuongBAD TRAINING SKILL OF DEBT

(LUẬN văn THẠC sĩ) bad training skill of debt collection center and verification department at VP bank ification.............................................................154.1.Possible causes...........................................................

.154.1.1.Lack of training document................................................154.1.2.No department specializing in training...................... (LUẬN văn THẠC sĩ) bad training skill of debt collection center and verification department at VP bank

.............154.1.3.Uneven knowledge of instructors..........................................16

UNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of BusinessUEHIntemMkontl '*sw of BwdnetiPhan Ngoc Thuy DuongBAD TRAINING SKILL OF DEBT