(LUẬN văn THẠC sĩ) the determinants of customer satisfaction on banking services , the case of commercial banks in ho chi minh city

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(LUẬN văn THẠC sĩ) the determinants of customer satisfaction on banking services , the case of commercial banks in ho chi minh city

UNIVERSITY OF ECONOMICS HO CHI MINH CITY VIETNAMINSTITUTE OF SOCIAL STUDIES THE HAGUE THE NETHERLANDSVIETNAM - NETHERLANDS PROGRAMME FOR M.A IN DEVELO

(LUẬN văn THẠC sĩ) the determinants of customer satisfaction on banking services , the case of commercial banks in ho chi minh city OPMENT ECONOMICSTHE DETERMINANTS OF CUSTOMER SATISFACTION ON BANKING SERVICES: THE CASE OF COMMERCIALBANKS IN HO CHI MINH CITYByNGUYEN THANH NIENMASTE

R OF ARTS IN DEVELOPMENT ECONOMICSHO CHI MINH CITY. MAY 2011UNIVERSITY OF ECONOMICS HO CHI MINH CITY VIETNAMINSTITUTE OF SOCIAL STUDIES THE HAGUE THE (LUẬN văn THẠC sĩ) the determinants of customer satisfaction on banking services , the case of commercial banks in ho chi minh city

NETHERLANDSVIETNAM - NETHERLANDS PROGRAMME FOR M.A IN DEVELOPMENT ECONOMICSTHE DETERMINANTS OF CUSTOMER SATISFACTION ON BANKING SERVICES: THE CASE OF

(LUẬN văn THẠC sĩ) the determinants of customer satisfaction on banking services , the case of commercial banks in ho chi minh city

COMMERCIAL BANKS IN HO CHI MINH CITYA thesis submitted in partial fulfillment of the requirements for the degree of MASTER OF ARTS IN DEVELOPMENT ECON

UNIVERSITY OF ECONOMICS HO CHI MINH CITY VIETNAMINSTITUTE OF SOCIAL STUDIES THE HAGUE THE NETHERLANDSVIETNAM - NETHERLANDS PROGRAMME FOR M.A IN DEVELO

(LUẬN văn THẠC sĩ) the determinants of customer satisfaction on banking services , the case of commercial banks in ho chi minh city as not already been submitted for any degree and has not been currently submitted for any other degree. And to the best of *my knowledge and belief it

docs not contain any material previously published orwritten by another person except where due reference is made in this thesis”.Ho Chi Minh City, M (LUẬN văn THẠC sĩ) the determinants of customer satisfaction on banking services , the case of commercial banks in ho chi minh city

ay 2011NGUYEN THANH NIENillACKNOWLEDGEMENTI would like to express my gratitude to al! people who gave me the support to complete this thesis.First, I

(LUẬN văn THẠC sĩ) the determinants of customer satisfaction on banking services , the case of commercial banks in ho chi minh city

would like to show my sincere and deep gratitude to my supervisor, Dr. Cao Hao Thi who gave me valuable guidance, comments, advice for the success of

UNIVERSITY OF ECONOMICS HO CHI MINH CITY VIETNAMINSTITUTE OF SOCIAL STUDIES THE HAGUE THE NETHERLANDSVIETNAM - NETHERLANDS PROGRAMME FOR M.A IN DEVELO

(LUẬN văn THẠC sĩ) the determinants of customer satisfaction on banking services , the case of commercial banks in ho chi minh city lleagues in the Department of Individual Customer Relationship, Bank for Investment and Development of Vietnam -Transaction Center 2 Branch for their

supports during my study.Especially, many thanks are respectfully sent to my parents for motivating me to complete the thesis.Finally, I give my speci (LUẬN văn THẠC sĩ) the determinants of customer satisfaction on banking services , the case of commercial banks in ho chi minh city

al thanks to my wife who is always supporting me to finish this research.ABSTRACT

UNIVERSITY OF ECONOMICS HO CHI MINH CITY VIETNAMINSTITUTE OF SOCIAL STUDIES THE HAGUE THE NETHERLANDSVIETNAM - NETHERLANDS PROGRAMME FOR M.A IN DEVELO