Luận văn thạc sĩ UEH the key factors impact on customer loyalty in APL logistics VIETNAM , luận văn thạc sĩ

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Luận văn thạc sĩ UEH the key factors impact on customer loyalty in APL logistics VIETNAM , luận văn thạc sĩ

1Ministiy of Education and Training University of Economics Ho Chi Minh CityNguyền Thị HạnhTHE KEY FACTORS IMPACT ONCUSTOMER LOYALTY IN APLLOGISTICS V

Luận văn thạc sĩ UEH the key factors impact on customer loyalty in APL logistics VIETNAM , luận văn thạc sĩ VIETNAMECONOMICS MASTER THESISHo Chi Minh city - 2010Ministry of Education and Training University of Economics Ho Chi Minh CityNguyền Thị HạnhTHE KEY

FACTORS IMPACT ON CUSTOMER LOYALTY IN APL LOGISTICS VIETNAMMajor: Business AdministrationMajor Code: 60.34.05ECONOMICS MASTER THESISSupervisor: Dr. T Luận văn thạc sĩ UEH the key factors impact on customer loyalty in APL logistics VIETNAM , luận văn thạc sĩ

rần Hà Minh QuânHo Chi Minh city - 2010Acknow 1 edqement.1 would like to express my heartfelt qratiLude and deepest appreciation to my research Superv

Luận văn thạc sĩ UEH the key factors impact on customer loyalty in APL logistics VIETNAM , luận văn thạc sĩ

isor, Dr. Tran Ila Minh Quan for his precious guidance, share of experience, cease loss encouragement and highly valuable suggestions throughout the c

1Ministiy of Education and Training University of Economics Ho Chi Minh CityNguyền Thị HạnhTHE KEY FACTORS IMPACT ONCUSTOMER LOYALTY IN APLLOGISTICS V

Luận văn thạc sĩ UEH the key factors impact on customer loyalty in APL logistics VIETNAM , luận văn thạc sĩ Economics Ho chi Minh city (UEH) for their support and the valuable knowledge during my study in UEH.Many thanks to all my classmates in MBA class. B

atch 16 for their valuable and enthusiastic support for this research study.Last but not least, the deepest and most sincere gratitude go to my belove Luận văn thạc sĩ UEH the key factors impact on customer loyalty in APL logistics VIETNAM , luận văn thạc sĩ

d parents, my husband for their boundless support, abundant love and encouragement throughout my period of study. T, therefore, dedicate this work as

Luận văn thạc sĩ UEH the key factors impact on customer loyalty in APL logistics VIETNAM , luận văn thạc sĩ

a gift to them all.Tp Ho Chi Minh, 2010Nguyen Thi llanh2AbstractThis study reports on the research results to find out what are the factors impacts to

1Ministiy of Education and Training University of Economics Ho Chi Minh CityNguyền Thị HạnhTHE KEY FACTORS IMPACT ONCUSTOMER LOYALTY IN APLLOGISTICS V

Luận văn thạc sĩ UEH the key factors impact on customer loyalty in APL logistics VIETNAM , luận văn thạc sĩ o test the hypotheses and research model. According to the results, there are three factors impact to APLL customer loyalty including: senice quality

and proactive improvement and the trust. They have been confirmed to have positive impacts on customer loyalty in APLL.This study will help to APLL bo Luận văn thạc sĩ UEH the key factors impact on customer loyalty in APL logistics VIETNAM , luận văn thạc sĩ

ard of management can consider their operation, knowing what factor need to improve to keep their customer in the competitive marketKey word: APLL. cu

Luận văn thạc sĩ UEH the key factors impact on customer loyalty in APL logistics VIETNAM , luận văn thạc sĩ

stomer loyalty, service quality, proactive improvement3TABLE OF CONTENTAcknowledgement..................................................1Abstract.....

1Ministiy of Education and Training University of Economics Ho Chi Minh CityNguyền Thị HạnhTHE KEY FACTORS IMPACT ONCUSTOMER LOYALTY IN APLLOGISTICS V