How to be a Hotel Receptionist….41894
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How to be a Hotel Receptionist….41894
How to be a Hotel Receptionist.......and other handy stuff for working with peopleMatt Shiells-JonesHow to be o Hotel Receptionist...Page 1To David,Be How to be a Hotel Receptionist….41894 ecause you let me live my dreamlCopyright © 2012 Matthew Shiells-JonesAll Rights ReservedISBN; 978-1-4716-0699-1ALL RIGHTS RESERVED. This book contains material protected under International and Federal Copyright Laws and Treaties. Any unauthorized reprint or use of this material is prohibited. No p How to be a Hotel Receptionist….41894 art of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by anyHow to be a Hotel Receptionist….41894
information storage and retrieval system without express written permission from the author / publisher.How to be a Hotel Receptionist...Page 2About tHow to be a Hotel Receptionist.......and other handy stuff for working with peopleMatt Shiells-JonesHow to be o Hotel Receptionist...Page 1To David,Be How to be a Hotel Receptionist….41894 came employed as a restaurant waiter and porter.He quickly learnt to love the hospitality industry and spent many years working in restaurants and as a general assistant before moving to Sheffield. It was here that Matt worked in contact centres fielding sales and customer service calls. This allowe How to be a Hotel Receptionist….41894 d him to become a receptionist when he moved to Blackpool due to missing the hotel industry.He quickly progressed into Front of House Management and sHow to be a Hotel Receptionist….41894
oon became a specialist in his field, dealing with complaints and over bookings without batting an eyelid. He spent time training new receptionists foHow to be a Hotel Receptionist.......and other handy stuff for working with peopleMatt Shiells-JonesHow to be o Hotel Receptionist...Page 1To David,Be How to be a Hotel Receptionist….41894 ter, where he continues to work in Hospitality Management, building on his nearly 20 years of experience.Follow Matt on Twitter:MShiells_JonesHow to be o Hotel Receptionist...Page 3ForewordForewordThis book started life as a training manual but quickly grew into something far beyond a basic step by How to be a Hotel Receptionist….41894 step guide. Once I started writing, everything just kept flowing and I found it hard to stop.I have covered a variety of different subjects within thiHow to be a Hotel Receptionist….41894
s book and hope to continue adding more as time goes on - this is only the beginning! I think I have covered as much as I can about reception and fronHow to be a Hotel Receptionist.......and other handy stuff for working with peopleMatt Shiells-JonesHow to be o Hotel Receptionist...Page 1To David,Be How to be a Hotel Receptionist….41894 o ensure that everyone who reads this understands the complexities of a receptionist role and has the background knowledge to help them through those tougher moments. I wrote this to take into account everyone from management level to ground level and I hope that everyone throughout these levels wil How to be a Hotel Receptionist….41894 l take some important lessons on guest service from this book!If you like the book, please review it as such; if you think I missed something out. pleHow to be a Hotel Receptionist….41894
ase let me know; if you did not like the book, it was written by some other guy!Oh, one final thing - if this book asks you a question, please think aHow to be a Hotel Receptionist.......and other handy stuff for working with peopleMatt Shiells-JonesHow to be o Hotel Receptionist...Page 1To David,Be How to be a Hotel Receptionist….41894 ttHow to be a Hotel Receptionist...Page 4ContentsContentsHow to be a Hotel Receptionist.......and other handy stuff for working with peopleMatt Shiells-JonesHow to be o Hotel Receptionist...Page 1To David,BeGọi ngay
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