IMPROVING CARD SERVICE QUALITY AT TECHCOMBANK

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IMPROVING CARD SERVICE QUALITY AT TECHCOMBANK

NATIONAL ECONOMICS UNIVERSITY NEU BUSINESS SCHOOLPHAM HONG TRANGIMPROVING CARD SERVICE QUALITY AT TECHCOMBANKMASTER OF BUSINESS ADMINISTRATION THESISH

IMPROVING CARD SERVICE QUALITY AT TECHCOMBANK HANOI - 2020NATIONAL ECONOMICS UNIVERSITY NEU BUSINESS SCHOOLo0o~~PHAM HONG TRANGIMPROVING CARD SERVICE QUALITY AT TECHCOMBANKMASTER OF BUSINESS ADMIN

ISTRATION THESISSUPERVISOR: ASSOC.PROF.DR. VUTHI MINHHANOI - 2020ACKNOWLEDGEMENTFirst of all. I would like to thank to the Business School, National E IMPROVING CARD SERVICE QUALITY AT TECHCOMBANK

conomics University (BSNEƯ) and all members, lecturers and assistants for their shared knowledge and experience through many lectures, discussions and

IMPROVING CARD SERVICE QUALITY AT TECHCOMBANK

exams during EMBA program.Next, I would like to send my deepest and most sincere thanks to my supervisor, Ph. D Tran Thi Minh Huong who spent a lot o

NATIONAL ECONOMICS UNIVERSITY NEU BUSINESS SCHOOLPHAM HONG TRANGIMPROVING CARD SERVICE QUALITY AT TECHCOMBANKMASTER OF BUSINESS ADMINISTRATION THESISH

IMPROVING CARD SERVICE QUALITY AT TECHCOMBANK at MBS Hanoi Branch for their supporting in collecting information as well as data related to the research topic and create the best conditions for m

e to complete this graduation thesis.I owe my loving thanks to my beloved family, without their encouragement, support and understanding, it would be IMPROVING CARD SERVICE QUALITY AT TECHCOMBANK

impossible for me to finish this work.Although I have made many efforts to complete the thesis with all my enthusiasm and abilities, but cannot avoid

IMPROVING CARD SERVICE QUALITY AT TECHCOMBANK

the shortcomings, I look forward to receiving valuable contributions from supervisor, teachers, lectures of BSNEU and all member of MBS Ha Noi branch.

NATIONAL ECONOMICS UNIVERSITY NEU BUSINESS SCHOOLPHAM HONG TRANGIMPROVING CARD SERVICE QUALITY AT TECHCOMBANKMASTER OF BUSINESS ADMINISTRATION THESISH

IMPROVING CARD SERVICE QUALITY AT TECHCOMBANK Hochiminh Stock Exchange Hanoi Stock Exchange Information Technology Military' Commercial Joint Stock BankMBS MO PCSMB Securities Joint Stock Company

M - Office Personal Customer Sendee5LIST OF TABLESTable 2.1 Model of Herzberg for the thesis................................25Table 3.1: Survey respon IMPROVING CARD SERVICE QUALITY AT TECHCOMBANK

dent structure..........................................Table 3.2 Analysis of Working conditions........................................Table 3.3 Anal

IMPROVING CARD SERVICE QUALITY AT TECHCOMBANK

ysis of Company policies and administration.......................

NATIONAL ECONOMICS UNIVERSITY NEU BUSINESS SCHOOLPHAM HONG TRANGIMPROVING CARD SERVICE QUALITY AT TECHCOMBANKMASTER OF BUSINESS ADMINISTRATION THESISH