A study of customer satisfaction towards service quality in vietnamairlines
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: A study of customer satisfaction towards service quality in vietnamairlines
A study of customer satisfaction towards service quality in vietnamairlines
1QUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECT(BMBR5103)A STUDY OF CUSTOMER SATISFACATON TOWARDS SERVICE QUALITY IN \ IETNAMAIRLINESSTUDENT’S FILL N AME A study of customer satisfaction towards service quality in vietnamairlines ESTI DENT IDINTAKEADV ISOR’S N AME & TITLE: DANG TIEN MANH: CGS00064962: March. 2016: Dr. BUI PHI Hl NGJuly. 2017Advisor’s assessmentAdvisor’s signatureACKNOWLEDGEMENT1 would like to express my grateful to all persons who gave me the possibility to complete this study.First and foremost. I want to g A study of customer satisfaction towards service quality in vietnamairlines ive big thanks to lectures in MBA OUM program in Ho Chi Minh City, especially the lectures in Business Administration Faculty, who have imparted knowlA study of customer satisfaction towards service quality in vietnamairlines
edge and valuable experiences to us.I would like to express my whole-hearted gratefulness to my supervisor. Mr. Bui Phi Hung, who guided US to complet1QUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECT(BMBR5103)A STUDY OF CUSTOMER SATISFACATON TOWARDS SERVICE QUALITY IN \ IETNAMAIRLINESSTUDENT’S FILL N AME A study of customer satisfaction towards service quality in vietnamairlines l up the respond sincerely.Furthermore, we would like to appreciate to all our friends for their continuous support and assistance during the progress of research.Once again. I hope the lectures have a good health and success for both life and career. Thank you very much!I Io Chi Minh. 2017ABSTRACTI A study of customer satisfaction towards service quality in vietnamairlines n sendee industries Customer satisfaction plays a very significant role. Several authors had believed that Customer satisfaction and sen ice quality aA study of customer satisfaction towards service quality in vietnamairlines
re inter-related.The purpose of this study mainly focuses on the customer satisfaction levels in Airline sector in context with VietnamAirlines in Vie1QUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECT(BMBR5103)A STUDY OF CUSTOMER SATISFACATON TOWARDS SERVICE QUALITY IN \ IETNAMAIRLINESSTUDENT’S FILL N AME A study of customer satisfaction towards service quality in vietnamairlines of approach and adopted quantitative methodology to evaluate the existing relationship between the Customer satisfaction and service quality measurement in VietnamAirlines. The author had gathered primary data in the form of conducting questionnaires and a survey of travellers flying through Vietna A study of customer satisfaction towards service quality in vietnamairlines mAirlines and also relied on secondary data resources such as journals, books, articles for the purpose of the research study. Finally the researcherA study of customer satisfaction towards service quality in vietnamairlines
could establish the aims and objectives in Research findings by applying Paired Sample test in SPSS application and had concluded the work by mentioni1QUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECT(BMBR5103)A STUDY OF CUSTOMER SATISFACATON TOWARDS SERVICE QUALITY IN \ IETNAMAIRLINESSTUDENT’S FILL N AME A study of customer satisfaction towards service quality in vietnamairlines Gender of respondents34Table 4.2 Age of respondents35Table 4.3 Marital Status of respondents36Table 4.4 Work status of respondents371QUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECT(BMBR5103)A STUDY OF CUSTOMER SATISFACATON TOWARDS SERVICE QUALITY IN \ IETNAMAIRLINESSTUDENT’S FILL N AMEGọi ngay
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