Highly recommended 1 SB
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: Highly recommended 1 SB
Highly recommended 1 SB
OXTORDSTUDENT’S bookHighly RecommendedEnglish for the hotel and catering industryTrish Stott & Rod RevellNew EditionUnit contents chartUNITCOMMUNICATI Highly recommended 1 SB IVE AREASITUATIONS/FUNCTIONSSTRUCTURES■ 1Taking phone callsIncoming calls: James speaking. How can 1 help? Making simple requests: Can/Could 1 reserve a parking space? I’d like to speak to Mrs Bader.Requests with Can/Could, I’d like to■ 2Giving informationHotel and restaurant location and facilities Highly recommended 1 SB : There are more than 900 bedrooms on eight floors. Identifying yourself: My name's Caroline.Present Simple of be: is there?/Are there?. There is/ TheHighly recommended 1 SB
re are. There isn’t/There aren’t■ 3Taking room reservationsRequesting information: ỮỠ you have a double room? Does the hotel have a restaurant?Do. DoeOXTORDSTUDENT’S bookHighly RecommendedEnglish for the hotel and catering industryTrish Stott & Rod RevellNew EditionUnit contents chartUNITCOMMUNICATI Highly recommended 1 SB Dates Adverbs of frequency: always, often, sometimes, rarely, never■ 5Giving polite explanationsTurning down requests: I’m sorry,/ afraid we're fully booked that weekend.Present Simple (short forms): be, do, can■ 6Receiving guestsGuests arriving at hotel reception or restaurant: Could you fill in th Highly recommended 1 SB is registration card? Here's your key cord.Possessive adjectives: my, your, his, her, our. your, their■ 7Serving in the barIn the bar: IV/iot can I geHighly recommended 1 SB
t you? Requests and offers: Would you like ice and lemon?Requests and offers with Can, Could, Shall. Would you like?■ 8InstructionsMixing a cocktail: OXTORDSTUDENT’S bookHighly RecommendedEnglish for the hotel and catering industryTrish Stott & Rod RevellNew EditionUnit contents chartUNITCOMMUNICATI Highly recommended 1 SB tequila.Instructions: take, fill, pour Sequence markers: first, next, then, finally■ 9Taking a food orderRestaurant staff taking orders for aperitifs, starters, and main courses: Are you ready to order? Would you like to order some wine?a/an, the a/an, some■ 10Desserts and cheeseRestaurant staff ex Highly recommended 1 SB plaining cheese and dessert menus: / recommend the French oppie tart. The lemon tort Is very good. too. What kind of cheese is Stilton?some, any■ 11TaHighly recommended 1 SB
lking about wineRestaurant wine waiter taking orders: The Sauvignon Blanc is drier than the Riesling.Comparisons: er than. more... than, not as... as■OXTORDSTUDENT’S bookHighly RecommendedEnglish for the hotel and catering industryTrish Stott & Rod RevellNew EditionUnit contents chartUNITCOMMUNICATI Highly recommended 1 SB get you some/one/another/some more.■ 13Describing dishesWaiter explaining menu: It contains/consists of/is made of pasta.Present Simple Passive■ 14Dealing with complaintsGuests complaining in a hotel and restaurant: We ordered our drinks twenty minutes ago.Past Simple■ 15Jobs and workplacesHotel rec Highly recommended 1 SB eption and kitchen staff explaining responsibilities: This is Louise. She’s responsible for six staff.this/that, these/those, here/there responsible tHighly recommended 1 SB
o, responsible forUNIT COMMUNICATIVE AREAsituations/functionsstructures16 Explaining and instructingHotel kitchen staff instructing trainee:mưsr, haveOXTORDSTUDENT’S bookHighly RecommendedEnglish for the hotel and catering industryTrish Stott & Rod RevellNew EditionUnit contents chartUNITCOMMUNICATI Highly recommended 1 SB otel facilities and services: How manyneed ♦ noun glasses do you need? My suit needs dryneed + -Ing cleaning. We need to leave in half an hour.need ♦ full infinitive18 Taking difficult phone callsHotel reception taking difficult phonePast Simple: questions reservations: I’m sorry, 1 didn't catch the Highly recommended 1 SB and short answers, and date. Can you speak up?negative statements19 Health and safety at workHotel assistant manager reading safetyAdjectives and adveHighly recommended 1 SB
rbs regulations: Please read the list carefully.20 Giving directions indoorsHotel staff directing guests: It’s on thePrepositions of location ground fOXTORDSTUDENT’S bookHighly RecommendedEnglish for the hotel and catering industryTrish Stott & Rod RevellNew EditionUnit contents chartUNITCOMMUNICATI Highly recommended 1 SB ation here. Turn right Outside the hotel. Take theand direction (2) tube from here.■ 22 Facilities for the business travellerHotel reception explaining conferenceLinking and contrasting: facilities to a guest: Can you tell me aboutso, both... and. but your in-room facilities?■ 23 Offering help and a Highly recommended 1 SB dviceHotel staff dealing with an accident:Present Perfect with yet. just One of the guests has just fallen over. Weshould for advice should call an amHighly recommended 1 SB
bulance.24 Dealing with problemsHotel guests complaining to reception:should♦ Present Perfect Passive Afy room hasn’t been serviced. It should have beOXTORDSTUDENT’S bookHighly RecommendedEnglish for the hotel and catering industryTrish Stott & Rod RevellNew EditionUnit contents chartUNITCOMMUNICATI Highly recommended 1 SB s: me. you. him, her, it, you, US, them26 Payment queriesHotel and restaurant guests querying bills:much, many, 0 lot of I think there's a mistake. How much is the minibar bill?■ 27 Applying for a jobWriting a cvFormal language for business letters and applications: Dear Sir/Madam. Yours foithfully/ Highly recommended 1 SB sincerelyOXTORDSTUDENT’S bookHighly RecommendedEnglish for the hotel and catering industryTrish Stott & Rod RevellNew EditionUnit contents chartUNITCOMMUNICATIOXTORDSTUDENT’S bookHighly RecommendedEnglish for the hotel and catering industryTrish Stott & Rod RevellNew EditionUnit contents chartUNITCOMMUNICATIGọi ngay
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