Research about satisfaction level of customers when using electronic procurement service at cho lon supermarket district 5 Ho Chi Minh City
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: Research about satisfaction level of customers when using electronic procurement service at cho lon supermarket district 5 Ho Chi Minh City
Research about satisfaction level of customers when using electronic procurement service at cho lon supermarket district 5 Ho Chi Minh City
y=00UMOPEN MALAYSIA UNIVERSITYRESEARCH PROJECT(BMBR5103)RESEARCH ABOUT SATISFACTION LEVEL OF CUSTOMERS WHEN USING ELECTRONIC PROCUREMENT SERVICE AT CH Research about satisfaction level of customers when using electronic procurement service at cho lon supermarket district 5 Ho Chi Minh City HO LON SUPERMARKET, DISTRICT 5, HO CHI MINH CITYSTUDENT FULL NAME:NGUYEN THE VIENSTUDENT ID:CGS00064976INTAKE:MAY, 2017ADVISOR'S NAME AND TITLE:DR. BUI PHI HUNGJuly, 2017il-aADDENDUMTable 3.1: QuestionTable 3.2: Quality scaleTable 3.3: Satisfaction scaleTable 4.1: Characteristics of survey samplesTa Research about satisfaction level of customers when using electronic procurement service at cho lon supermarket district 5 Ho Chi Minh City ble 4.2: Cronbach’s alpha of research conceptsTable 4.3: Test of KMO scale of SHL impact componentsTable 4.5: Summary of the EFA analysis of the custoResearch about satisfaction level of customers when using electronic procurement service at cho lon supermarket district 5 Ho Chi Minh City
mer’s satisfaction scaleNguyen The VienID No: CGS00064976CHAPTER I: IN I RODl'C HONLI. Research aim:Survey " What factors affect to customer's satisfay=00UMOPEN MALAYSIA UNIVERSITYRESEARCH PROJECT(BMBR5103)RESEARCH ABOUT SATISFACTION LEVEL OF CUSTOMERS WHEN USING ELECTRONIC PROCUREMENT SERVICE AT CH Research about satisfaction level of customers when using electronic procurement service at cho lon supermarket district 5 Ho Chi Minh City research goal it is possible to find out how each such factor impacts and how it impacts on the use of services at the company. And in which, what are the factors in the business are positive and what factors have a negative impact on the satisfaction of customers. This allows the company to captur Research about satisfaction level of customers when using electronic procurement service at cho lon supermarket district 5 Ho Chi Minh City e business opportunities, service strengths that need to grow, and constraints compared to other competitors, improve them and create I competitive adResearch about satisfaction level of customers when using electronic procurement service at cho lon supermarket district 5 Ho Chi Minh City
vantage in the market.Quality affects the performance of the product or service as well as customer's satisfaction. This fact is genuinely important wy=00UMOPEN MALAYSIA UNIVERSITYRESEARCH PROJECT(BMBR5103)RESEARCH ABOUT SATISFACTION LEVEL OF CUSTOMERS WHEN USING ELECTRONIC PROCUREMENT SERVICE AT CH Research about satisfaction level of customers when using electronic procurement service at cho lon supermarket district 5 Ho Chi Minh City , service quality is an abstract and elusive construct due to three characteristics of services: intangibility, heterogeneity, and inseparability of production and consumption. In that way. we define service quality as perceived by the customer. In addition, the perceived quality is the comparison b Research about satisfaction level of customers when using electronic procurement service at cho lon supermarket district 5 Ho Chi Minh City etween the perception and customer expectation. Customer expectations are the expected service, arising from needs. However, these can be more or lessResearch about satisfaction level of customers when using electronic procurement service at cho lon supermarket district 5 Ho Chi Minh City
demanding than the real needs. Perceptions are how the customer perceives the service provided, assessing whether this was appropriate or not. Thus, y=00UMOPEN MALAYSIA UNIVERSITYRESEARCH PROJECT(BMBR5103)RESEARCH ABOUT SATISFACTION LEVEL OF CUSTOMERS WHEN USING ELECTRONIC PROCUREMENT SERVICE AT CH Research about satisfaction level of customers when using electronic procurement service at cho lon supermarket district 5 Ho Chi Minh City establishes a relationship with the customer, consolidating the brand and communication with the market, etc. This paper aims to evaluate the quality of the supermarket through the fuzzy SERVQUAL and fuzzy AHP. rhe results showed that the services have many gaps to be improved.Page 1Nguyen The Vien Research about satisfaction level of customers when using electronic procurement service at cho lon supermarket district 5 Ho Chi Minh City ID No: CGS00064976As stated, the SERVQUAL scale model has been tested in many markets and countries. However, many research results show that for qualResearch about satisfaction level of customers when using electronic procurement service at cho lon supermarket district 5 Ho Chi Minh City
ity of service, the quality model and quality scale vary by country and type of sen ice. In our country', the research on service quality and customery=00UMOPEN MALAYSIA UNIVERSITYRESEARCH PROJECT(BMBR5103)RESEARCH ABOUT SATISFACTION LEVEL OF CUSTOMERS WHEN USING ELECTRONIC PROCUREMENT SERVICE AT CH Research about satisfaction level of customers when using electronic procurement service at cho lon supermarket district 5 Ho Chi Minh City ure latent variables instead of using observational variables to measure latent variables.With the above mentioned concerns, this research aims to explore the components of a quality of sen ice and measure them at Clio Lon supermarket. Detail in below:1Evaluate the level of customer's satisfaction f Research about satisfaction level of customers when using electronic procurement service at cho lon supermarket district 5 Ho Chi Minh City or senice quality at Cho Lon supermarket.2Identify the factors that affect customer's satisfaction about the quality of sen ice at Cho Lon supermarketResearch about satisfaction level of customers when using electronic procurement service at cho lon supermarket district 5 Ho Chi Minh City
.3Suggest solutions to improve the quality of service at Cho Lon supermarket next lime.1.2.Research question:"What factors affect to customer's satisfy=00UMOPEN MALAYSIA UNIVERSITYRESEARCH PROJECT(BMBR5103)RESEARCH ABOUT SATISFACTION LEVEL OF CUSTOMERS WHEN USING ELECTRONIC PROCUREMENT SERVICE AT CHy=00UMOPEN MALAYSIA UNIVERSITYRESEARCH PROJECT(BMBR5103)RESEARCH ABOUT SATISFACTION LEVEL OF CUSTOMERS WHEN USING ELECTRONIC PROCUREMENT SERVICE AT CHGọi ngay
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