Co-Constructing Non-Mutual Realities Delay-Generated Trouble in Distributed Interaction
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: Co-Constructing Non-Mutual Realities Delay-Generated Trouble in Distributed Interaction
Co-Constructing Non-Mutual Realities Delay-Generated Trouble in Distributed Interaction
Delay-Generated Trouble tn Distributed InteractionRtdileder and JordanPublished in THE JOURNAL OF COMPUTER SUPPORTED COOPERATIVE WORK 10:1:113-138, 20 Co-Constructing Non-Mutual Realities Delay-Generated Trouble in Distributed Interaction001Co-Constructing Non-Mutual Realities: Delay-Generated Trouble in Distributed InteractionKAREN RVHLEDERGraduate School of Library and Information Science, University of Illinois, Urbana-Champaign, 501 East Daniel Street. Champaign. IL 61S20, USAE-mail: rnhleder(auiiic. editBRIGITTE JORDANXerox Pal Co-Constructing Non-Mutual Realities Delay-Generated Trouble in Distributed Interactiono Alto Research Center, 3333 Coyote Hills Road. Palo Alto, CA 94303, USA E-mail: jordan@akamail. comAbstractThe use of remote communication technologiCo-Constructing Non-Mutual Realities Delay-Generated Trouble in Distributed Interaction
es to carry- out daily work is becoming increasingly common, and their use in certain settings is already commonplace. Yet, in spite of the fact that Delay-Generated Trouble tn Distributed InteractionRtdileder and JordanPublished in THE JOURNAL OF COMPUTER SUPPORTED COOPERATIVE WORK 10:1:113-138, 20 Co-Constructing Non-Mutual Realities Delay-Generated Trouble in Distributed Interactionf these interactions. This paper identifies and analyzes one particular limitation of video-based teleconferencing, the impact of an audio and video delay on distributed communication. It offers a detailed microanalysis of one distributed team's use of videoconferencing to support remote teamwork. W Co-Constructing Non-Mutual Realities Delay-Generated Trouble in Distributed Interactione explore through this analysis the impact which technology-generated delays may have on shared meaningmaking between remote participants. We draw conCo-Constructing Non-Mutual Realities Delay-Generated Trouble in Distributed Interaction
clusions about the significance of our findings for understanding talk, interaction and collaboration across remote links, and conclude with recommendDelay-Generated Trouble tn Distributed InteractionRtdileder and JordanPublished in THE JOURNAL OF COMPUTER SUPPORTED COOPERATIVE WORK 10:1:113-138, 20 Co-Constructing Non-Mutual Realities Delay-Generated Trouble in Distributed Interaction telework, videoconferencing, audio, conversation analysis, interaction analysis1.Remote Communication1.1The ProblemCorporations, government agencies and academic institutions increasingly rely on remote communication to carry out their daily work. Audio, video and data communications between remote Co-Constructing Non-Mutual Realities Delay-Generated Trouble in Distributed Interaction teams are becoming increasingly common, and their use in certain settings is already commonplace and unremarkable. Yet. in spite of the fact that sigCo-Constructing Non-Mutual Realities Delay-Generated Trouble in Distributed Interaction
nificant sums are being spent on the acquisition of technologies to support distributed work, we are only beginning to understand the intricacies OÍ' Delay-Generated Trouble tn Distributed InteractionRtdileder and JordanPublished in THE JOURNAL OF COMPUTER SUPPORTED COOPERATIVE WORK 10:1:113-138, 20 Co-Constructing Non-Mutual Realities Delay-Generated Trouble in Distributed Interactionay on distributed communication. Our aim is to map out this obstacle through our analysis and to suggest ways in which designers and users can establish a synergy between new technologies and new work practices, thereby contributing to an on-going dialogue within the cscw community.We are engaged in Co-Constructing Non-Mutual Realities Delay-Generated Trouble in Distributed Interaction long-term research to investigate how conununication tecluiologies affect interaction and collaboration across distributed sites. Our approach for thCo-Constructing Non-Mutual Realities Delay-Generated Trouble in Distributed Interaction
e current phase of our research focuses both on the types of interactions carried out over remote links and on the characteristics of rhe technologiesDelay-Generated Trouble tn Distributed InteractionRtdileder and JordanPublished in THE JOURNAL OF COMPUTER SUPPORTED COOPERATIVE WORK 10:1:113-138, 20 Co-Constructing Non-Mutual Realities Delay-Generated Trouble in Distributed Interactionunication and what work practices are required to support them.2Delay-Generated Trouble in Distributed InteractionRtihleder and JordanThe body of our paper is concerned with a detailed micro-analysis of some of the interactions the new video-, audio- and data-sharing technologies support. In particu Co-Constructing Non-Mutual Realities Delay-Generated Trouble in Distributed Interactionlar, we explore in detail the impact which technology-generated delays may have on shared meaning-making between remote participants. Tn the final secCo-Constructing Non-Mutual Realities Delay-Generated Trouble in Distributed Interaction
tion, we draw conclusions about the significance of our findings for understanding talk, interaction and collaboration across remote links and provideDelay-Generated Trouble tn Distributed InteractionRtdileder and JordanPublished in THE JOURNAL OF COMPUTER SUPPORTED COOPERATIVE WORK 10:1:113-138, 20 Co-Constructing Non-Mutual Realities Delay-Generated Trouble in Distributed Interactionunication has become of paramount importance in an increasingly globalizing world, rhe technologies that support linkages of geographically separated teams, such as video conferencing, internet-based email, fax, cell phones, pagers and the like, are being adopted by corporations to support collabora Co-Constructing Non-Mutual Realities Delay-Generated Trouble in Distributed Interactiontion between virtual team members. Institutions of higher education are adopting them to support learning where instructor and students are in differeCo-Constructing Non-Mutual Realities Delay-Generated Trouble in Distributed Interaction
nt pans of the world. Under the pressure of intense competition and the need to cut costs, the possibility to solve problems with the help of the new Delay-Generated Trouble tn Distributed InteractionRtdileder and JordanPublished in THE JOURNAL OF COMPUTER SUPPORTED COOPERATIVE WORK 10:1:113-138, 20 Co-Constructing Non-Mutual Realities Delay-Generated Trouble in Distributed Interactiontravel lime and expense, or to increase access Io education while lowering the cost OÍ providing il.Sometimes these promises work out to everybody's satisfaction. At other times, people may decide alter a while to go back Io their old set-up. Most frequently, new arrangements for communication requi Co-Constructing Non-Mutual Realities Delay-Generated Trouble in Distributed Interactionre serious adjustments both to the technology and the supporting maintenance structure and to people’s habitual ways of working and loaming. In our stCo-Constructing Non-Mutual Realities Delay-Generated Trouble in Distributed Interaction
udies, we have been struck by a particular phenomenon: while participants may be positive about the3Delay* Generated Trouble tn Durr t bn ted InteractDelay-Generated Trouble tn Distributed InteractionRtdileder and JordanPublished in THE JOURNAL OF COMPUTER SUPPORTED COOPERATIVE WORK 10:1:113-138, 20 Co-Constructing Non-Mutual Realities Delay-Generated Trouble in Distributed Interactiont it makes them feel uncomfortable or that it takes a face-to-face meeting to really get to know the other person, but have no real sense of the origin of these feelings. These reports are supported by laboratory' and field studies that mention greater discomfort, lower levels of trust, and greater Co-Constructing Non-Mutual Realities Delay-Generated Trouble in Distributed Interactionskepticism about others’ competence in remote interaction (O’Conaill et al. 1993; Isaacs et al. 1995; Olson, et al. 1995; Sellen 1995; Storck and SproCo-Constructing Non-Mutual Realities Delay-Generated Trouble in Distributed Interaction
ull. 1995; see also early work on delay and telephony, e.g.. Riesz and Klemmer. 1963). These studies, however, also fail to identify the mechanism thrDelay-Generated Trouble tn Distributed InteractionRtdileder and JordanPublished in THE JOURNAL OF COMPUTER SUPPORTED COOPERATIVE WORK 10:1:113-138, 20 Co-Constructing Non-Mutual Realities Delay-Generated Trouble in Distributed Interactionynamics of remote communication with an eye to providing guidelines to developers and implemented. To anticipate the results of our study, we found that the negative impact of audio and video transmission delay between geographically separated parties is pervasive but unrecognized. It is this techno Co-Constructing Non-Mutual Realities Delay-Generated Trouble in Distributed Interactionlogy-generated delay that may, at least in part, account for the discomfort people experience in videoconferencing. We hypothesize that the mechanismsCo-Constructing Non-Mutual Realities Delay-Generated Trouble in Distributed Interaction
through which transmission delay affects trust and confidence between communicants are tumtaking. sequence organization and repair. It is through theDelay-Generated Trouble tn Distributed InteractionRtdileder and JordanPublished in THE JOURNAL OF COMPUTER SUPPORTED COOPERATIVE WORK 10:1:113-138, 20 Co-Constructing Non-Mutual Realities Delay-Generated Trouble in Distributed InteractionmmunicationOne feature of most remote conununication technologies currently in use is that they generate transmission delays.1 This affects the way in which communicants participate in the conversation on both sides of the link. For example, in comparing meetings using video*4Delay-Generated Trouble Co-Constructing Non-Mutual Realities Delay-Generated Trouble in Distributed Interaction in Distributed InteractionRuhleder and Jordanconferencing technologies with face-to-face meetings, Tang and Isaacs (1993) found that a .57 second oneCo-Constructing Non-Mutual Realities Delay-Generated Trouble in Distributed Interaction
-way delay in audio transmission markedly disrupted tumtaking. The audio delay led to difficulty in negotiating tumtaking. with communicants less likeDelay-Generated Trouble tn Distributed InteractionRtdileder and JordanPublished in THE JOURNAL OF COMPUTER SUPPORTED COOPERATIVE WORK 10:1:113-138, 20 Co-Constructing Non-Mutual Realities Delay-Generated Trouble in Distributed Interaction (Cohen 1982; O'Conaill et al. 1993). Tang and Isaacs (1993) found that, overall, while users wanted video as a component of a conferencing system, they would tolerate a video delay far more easily than an audio delay. Again, length of delay is key. and video settings not characterized by discernibl Co-Constructing Non-Mutual Realities Delay-Generated Trouble in Distributed Interactione delay exhibit no effect on turn frequency, duration or distribution (Sellen 1995).We are particularly interested in how delay affects conununicantsCo-Constructing Non-Mutual Realities Delay-Generated Trouble in Distributed Interaction
* experience of the conversation. Consider a hypothetical conversation between two remote collaborators. One person asks her collaborator a question, Delay-Generated Trouble tn Distributed InteractionRtdileder and JordanPublished in THE JOURNAL OF COMPUTER SUPPORTED COOPERATIVE WORK 10:1:113-138, 20 Co-Constructing Non-Mutual Realities Delay-Generated Trouble in Distributed Interactione length of the delay inherent in the technology, a gap she can interpret in a number of ways. He. however, thinks he has answered promptly, but may now perceive a gap before receiving her acknowledgment. What is said and heard by users on each side of the communications link is thus different, but Co-Constructing Non-Mutual Realities Delay-Generated Trouble in Distributed Interactionin such a way that neither side is aware of the discrepancy. To put it another way. communicants are not co-present to the communication in the same wCo-Constructing Non-Mutual Realities Delay-Generated Trouble in Distributed Interaction
ay. This has. as we shall see. far-reaching consequences.Gọi ngay
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