DETERMINANTS OF QUALITY CUSTOMER SERVICE IN TOURIST HOTELS IN ARUSHA REGION, TANZANIA
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DETERMINANTS OF QUALITY CUSTOMER SERVICE IN TOURIST HOTELS IN ARUSHA REGION, TANZANIA
DETERMINANTS or QUALITY CUSTOMER SERVICE IN TOURISTHOTELS IN ARUSHA REGION, TANZANIAJOVITA COSTAS DALLARISA DISSERTATION SUBMITTED IN PARTI AL FULFILM DETERMINANTS OF QUALITY CUSTOMER SERVICE IN TOURIST HOTELS IN ARUSHA REGION, TANZANIAMENT OF THE REQUIREMENT FOR THE DEGREE OF MASTER OF ARTS INTOURISM MANAGEMENT AND PLANNING OFTHE OPEN UNIV ERSITY OF TANZANIA2017iiCERTIFICATIONThe undersigned certifies that he has read and hereby recommends for acceptance by the Open University of Tanzania a dissertation titled: Determinants of Qu DETERMINANTS OF QUALITY CUSTOMER SERVICE IN TOURIST HOTELS IN ARUSHA REGION, TANZANIAality Customer Service in Tourists Hotels in Arusha Region, Tanzania; in partial fulfillment of the requirements for the Degree of Master of Arts in TDETERMINANTS OF QUALITY CUSTOMER SERVICE IN TOURIST HOTELS IN ARUSHA REGION, TANZANIA
ourism Management and Planning of the Open University of Tanzania.DR. Emmanuel Patrobamhache (Supervisor)DateiiiDECLARATIONI. Jovita Costas Dal laris,DETERMINANTS or QUALITY CUSTOMER SERVICE IN TOURISTHOTELS IN ARUSHA REGION, TANZANIAJOVITA COSTAS DALLARISA DISSERTATION SUBMITTED IN PARTI AL FULFILM DETERMINANTS OF QUALITY CUSTOMER SERVICE IN TOURIST HOTELS IN ARUSHA REGION, TANZANIA institutions of learning for a similar or nay other degree award.SignatureDateivCOPYRIGHTNo part of this dissertation may be reproduced, stored in any retrieval system, or transmitted in any form or by any means without prior written permission of the author or The Open University of Tanzania.VACKN DETERMINANTS OF QUALITY CUSTOMER SERVICE IN TOURIST HOTELS IN ARUSHA REGION, TANZANIAOWLEDGEMENTSFirst and foremost, I am grateful to the Living God for the good health and wellbeing that was necessary to the completion of this study.SDETERMINANTS OF QUALITY CUSTOMER SERVICE IN TOURIST HOTELS IN ARUSHA REGION, TANZANIA
econdly, I would like to express my sincere appreciation to my supervisor Dr. Emmanuel PatrobaMhache for his insightful reviews, thoughtful comments aDETERMINANTS or QUALITY CUSTOMER SERVICE IN TOURISTHOTELS IN ARUSHA REGION, TANZANIAJOVITA COSTAS DALLARISA DISSERTATION SUBMITTED IN PARTI AL FULFILM DETERMINANTS OF QUALITY CUSTOMER SERVICE IN TOURIST HOTELS IN ARUSHA REGION, TANZANIAnk the Open University of Tanzania, Faculty of Arts and Social Sciences course lecturers for accepting me to be one of their students in this program. I also express my sincere thanks to my classmates for their cooperation and support they provided during the study period. Additional acknowledgement DETERMINANTS OF QUALITY CUSTOMER SERVICE IN TOURIST HOTELS IN ARUSHA REGION, TANZANIA is offered to hundreds of anonymous respondents who had participated in this study. I heartily thanks my mother and my children for being patient wheDETERMINANTS OF QUALITY CUSTOMER SERVICE IN TOURIST HOTELS IN ARUSHA REGION, TANZANIA
n I was engaging in this study. I thank my brothers, sisters and close friends for their support, prayers and understanding during this study. FinallyDETERMINANTS or QUALITY CUSTOMER SERVICE IN TOURISTHOTELS IN ARUSHA REGION, TANZANIAJOVITA COSTAS DALLARISA DISSERTATION SUBMITTED IN PARTI AL FULFILM DETERMINANTS OF QUALITY CUSTOMER SERVICE IN TOURIST HOTELS IN ARUSHA REGION, TANZANIAThis dissertation is dedicated to the Almighty Father, the Son and the Holy spirit, the Giver of Life through His merciful deeds. I also dedicate this dissertation to my ever loving children, Dallaris, Vanessa, Sandra and Steven for constantly inspiring and motivating me to pursue for excellence in DETERMINANTS OF QUALITY CUSTOMER SERVICE IN TOURIST HOTELS IN ARUSHA REGION, TANZANIAeven,’ field of life.DETERMINANTS or QUALITY CUSTOMER SERVICE IN TOURISTHOTELS IN ARUSHA REGION, TANZANIAJOVITA COSTAS DALLARISA DISSERTATION SUBMITTED IN PARTI AL FULFILMDETERMINANTS or QUALITY CUSTOMER SERVICE IN TOURISTHOTELS IN ARUSHA REGION, TANZANIAJOVITA COSTAS DALLARISA DISSERTATION SUBMITTED IN PARTI AL FULFILMGọi ngay
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