Luận văn thạc sĩ antecedents and outcome of emotional satissfaction, a study of ho chi minh city banking front line employees , luận văn thạc sĩ
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Luận văn thạc sĩ antecedents and outcome of emotional satissfaction, a study of ho chi minh city banking front line employees , luận văn thạc sĩ
MINISTRY OF EDUCATION AND TRAINING HO CHI MINH CITY UNIVERSITY OF ECONOMICSNGUYEN XU AN PHUONGANTECEDENTS AND OUTCOME OF EMOTIONAL SATISFACTIONA STUDY Luận văn thạc sĩ antecedents and outcome of emotional satissfaction, a study of ho chi minh city banking front line employees , luận văn thạc sĩ Y OF HO CHI MINH CITY BANKING FRONT-LINE EMPLOYEESMASTER THESISHo Chi Minh City - 20113UNDERTAKINGI certified that research word titled “Antecedents and outcome of emotional satisfaction - a study of Ho Chi Minh City banking employees” is my own work. I have myself studied and conducted the research Luận văn thạc sĩ antecedents and outcome of emotional satissfaction, a study of ho chi minh city banking front line employees , luận văn thạc sĩ process by the academic knowledge obtained from the MBA program and discussed with my supervisor.By this letter, I would like to undertake that thisLuận văn thạc sĩ antecedents and outcome of emotional satissfaction, a study of ho chi minh city banking front line employees , luận văn thạc sĩ
is my own research project. All information, data and survey results are true and never announced in any other research project. Where material has beMINISTRY OF EDUCATION AND TRAINING HO CHI MINH CITY UNIVERSITY OF ECONOMICSNGUYEN XU AN PHUONGANTECEDENTS AND OUTCOME OF EMOTIONAL SATISFACTIONA STUDY Luận văn thạc sĩ antecedents and outcome of emotional satissfaction, a study of ho chi minh city banking front line employees , luận văn thạc sĩ the contribution of many people. First of all, I would like to express my deepest gratitude to my supervisor, Doctor Nguyen Till Mai Trang, for all she has done for me. The thesis could not been finished without her great encouragements and dedicate helps from idea to the thesis format and content. Luận văn thạc sĩ antecedents and outcome of emotional satissfaction, a study of ho chi minh city banking front line employees , luận văn thạc sĩ What I have learnt from her is as much as what I used to learn before. Again. I would like to extend my sincere appreciation to her.Ỉ would like to exLuận văn thạc sĩ antecedents and outcome of emotional satissfaction, a study of ho chi minh city banking front line employees , luận văn thạc sĩ
press my thanks to ANZ Bank Vietnam Ltd. colleagues who help me to complete the qualitative research and all front line colleagues who helped me to coMINISTRY OF EDUCATION AND TRAINING HO CHI MINH CITY UNIVERSITY OF ECONOMICSNGUYEN XU AN PHUONGANTECEDENTS AND OUTCOME OF EMOTIONAL SATISFACTIONA STUDY Luận văn thạc sĩ antecedents and outcome of emotional satissfaction, a study of ho chi minh city banking front line employees , luận văn thạc sĩ ime of attending the course as well as preparing the thesis.My heartfelt thanks to you allHo Chi Minh City', May 2011Nguyen Xuan Phuong5ABSTRACTThe economy has been developing more and more strongly, the competition among banks is fiercer and fiercer. In order to run a bank's business operation succ Luận văn thạc sĩ antecedents and outcome of emotional satissfaction, a study of ho chi minh city banking front line employees , luận văn thạc sĩ essfully, employees are like the blood of the bank. Nowadays, many researches have done to explore many aspects of employees’ satisfaction. However, wLuận văn thạc sĩ antecedents and outcome of emotional satissfaction, a study of ho chi minh city banking front line employees , luận văn thạc sĩ
hen economy reaches a higher level, people needs also reach a higher level. Not only physical needs are required, emotional needs are now an essentialMINISTRY OF EDUCATION AND TRAINING HO CHI MINH CITY UNIVERSITY OF ECONOMICSNGUYEN XU AN PHUONGANTECEDENTS AND OUTCOME OF EMOTIONAL SATISFACTIONA STUDY Luận văn thạc sĩ antecedents and outcome of emotional satissfaction, a study of ho chi minh city banking front line employees , luận văn thạc sĩ e reason why the purpose of this thesis is to explore antecedents and outcome of emotional satisfaction.The research is conducted by organizing a survey and analyzing on 229 completed questionnaire. Base on the results, some discussion on management implication are introduced to help management team Luận văn thạc sĩ antecedents and outcome of emotional satissfaction, a study of ho chi minh city banking front line employees , luận văn thạc sĩ in banks to keep key staff and attract good front line employees to work for them.6CONTENTSCONTENTS..................................................Luận văn thạc sĩ antecedents and outcome of emotional satissfaction, a study of ho chi minh city banking front line employees , luận văn thạc sĩ
.....................6LIST OF TABLES.................................................................9LIST OF FIGURES.................................MINISTRY OF EDUCATION AND TRAINING HO CHI MINH CITY UNIVERSITY OF ECONOMICSNGUYEN XU AN PHUONGANTECEDENTS AND OUTCOME OF EMOTIONAL SATISFACTIONA STUDY Luận văn thạc sĩ antecedents and outcome of emotional satissfaction, a study of ho chi minh city banking front line employees , luận văn thạc sĩ ........................................121.1Background.............................................................121.2Problem Statement......................................................141.3Reseaich Objectives....................................................15 Luận văn thạc sĩ antecedents and outcome of emotional satissfaction, a study of ho chi minh city banking front line employees , luận văn thạc sĩ MINISTRY OF EDUCATION AND TRAINING HO CHI MINH CITY UNIVERSITY OF ECONOMICSNGUYEN XU AN PHUONGANTECEDENTS AND OUTCOME OF EMOTIONAL SATISFACTIONA STUDYGọi ngay
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