Luận văn thạc sĩ effect of base transceiver shortage on customer churn in mobifone
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: Luận văn thạc sĩ effect of base transceiver shortage on customer churn in mobifone
Luận văn thạc sĩ effect of base transceiver shortage on customer churn in mobifone
UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessHOANG THU THAOEFFECT OF BASE TRANSCEIVER SHORTAGE ON CUSTOMER CHURN IN MOBIFON Luận văn thạc sĩ effect of base transceiver shortage on customer churn in mobifone NEMASTER ()1 BUSINESS ADMINISTRATIONSUPERVISOR: PCS.TS I RAN IIA MIMI QI ANHo Chi Minh City - Year 2020Table of contents1.INTRODUCTION.................................................21.1Overview of the telecommunication industry in Vietnam........21.2Vietnam telecommunication industry challenges fr Luận văn thạc sĩ effect of base transceiver shortage on customer churn in mobifone om 2013 to 2018...31.2.1Development internet service 3G/4G.....................41.2.2Network Transfer Services..............................51.3ProfilLuận văn thạc sĩ effect of base transceiver shortage on customer churn in mobifone
e of MobiFone Telecom Corporation -Mobifone...........51.3.1Mobifone organizational structure industry.............62.PROBLEM ANALYSIS................UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessHOANG THU THAOEFFECT OF BASE TRANSCEIVER SHORTAGE ON CUSTOMER CHURN IN MOBIFON Luận văn thạc sĩ effect of base transceiver shortage on customer churn in mobifone ........152.2.1Relationship between service quality (SERVĨỌỈl.-tl. mode!) and the firstproblem.....................................................182.2.2Other problems........................................223.PROBLEM IDENTIFICATION......................................224.CAUSE VALIDATION........ Luận văn thạc sĩ effect of base transceiver shortage on customer churn in mobifone ....................................254.1List of causes..............................................264.1.Ì Inappropriate telecommunicationinfrastrucLuận văn thạc sĩ effect of base transceiver shortage on customer churn in mobifone
ture.......264.1.2Poor quality service..................................284.1.3Inappropriate pricing.................................284.1.4InappropriUNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessHOANG THU THAOEFFECT OF BASE TRANSCEIVER SHORTAGE ON CUSTOMER CHURN IN MOBIFON Luận văn thạc sĩ effect of base transceiver shortage on customer churn in mobifone y (SERVỈỌƯAL) model in the telecomm un ication industry................................334.2.2Final caused-effect map...............................365.ALTERNATIVE SOLUTION........................................385.1Priority solutions to B 1'S shortage........................385.2Adding solutions t Luận văn thạc sĩ effect of base transceiver shortage on customer churn in mobifone o quality of service......................395.3Action Plan.................................................41REFERENCESUNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessHOANG THU THAOEFFECT OF BASE TRANSCEIVER SHORTAGE ON CUSTOMER CHURN IN MOBIFONUNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessHOANG THU THAOEFFECT OF BASE TRANSCEIVER SHORTAGE ON CUSTOMER CHURN IN MOBIFONGọi ngay
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