Luận văn thạc sĩ empirical study of job satisfaction and employee loyalty, case of commercial banks in ho chi minh city
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: Luận văn thạc sĩ empirical study of job satisfaction and employee loyalty, case of commercial banks in ho chi minh city
Luận văn thạc sĩ empirical study of job satisfaction and employee loyalty, case of commercial banks in ho chi minh city
UNIVERSITY OF ECONOMICS HO CHI MINH CH YInternational School of BusinessPhan Thi Tram ThyEMPIRICAL STUDY OF JOB SATISFACTION AND EMPLOYEE LOYALTY:CASE Luận văn thạc sĩ empirical study of job satisfaction and employee loyalty, case of commercial banks in ho chi minh city E OF COMMERCIAL BANKS IN HO CHI MINH CITYID:21120005MASTER OF BUSINESS (Honours)SUPERVISOR: Dr. Cao Hao TillHo Chi Minh City, 2015DECLARATIONi hereby declare that this thesis tilled “Empirical study of job satisfaction and employee loyalty: Case of commercial banks in Ho Chi Minh City” is definitely Luận văn thạc sĩ empirical study of job satisfaction and employee loyalty, case of commercial banks in ho chi minh city my own work and effort and it has not been submitted anywhere for any award, where other sources of information have been used in this thesis, they hLuận văn thạc sĩ empirical study of job satisfaction and employee loyalty, case of commercial banks in ho chi minh city
ave seriously been cited.Signature: Phan Till Tram ThyDale: 28 02/201511ACKNOWLEDGEMENTAt the beginning of this master’s thesis, I would like to thankUNIVERSITY OF ECONOMICS HO CHI MINH CH YInternational School of BusinessPhan Thi Tram ThyEMPIRICAL STUDY OF JOB SATISFACTION AND EMPLOYEE LOYALTY:CASE Luận văn thạc sĩ empirical study of job satisfaction and employee loyalty, case of commercial banks in ho chi minh city Dr. Cao Hao Thi, lor his patience, enthusiasm, and immense knowledge to support me in researching and writing this thesis. Without his guidance, I definitely could not finish my master’s thesis successfully. He is really a respectful adviser and mentor I have ever had.Secondly, 1 would like to expr Luận văn thạc sĩ empirical study of job satisfaction and employee loyalty, case of commercial banks in ho chi minh city ess my sincere gratitude to the ISB Research Committee for their encouragement, insightful comments, and useful support to help students in researchinLuận văn thạc sĩ empirical study of job satisfaction and employee loyalty, case of commercial banks in ho chi minh city
g and writing theses through proposal defense, feedback on first draft, and final defense.Thirdly. I would like to thank all the participants who tookUNIVERSITY OF ECONOMICS HO CHI MINH CH YInternational School of BusinessPhan Thi Tram ThyEMPIRICAL STUDY OF JOB SATISFACTION AND EMPLOYEE LOYALTY:CASE Luận văn thạc sĩ empirical study of job satisfaction and employee loyalty, case of commercial banks in ho chi minh city ires to their colleagues and friends in commercial banks to collect data.Finally, 1 would like to express my special thanks to my family for their great love and continuous support in both spiritually and materially to help me finish my master’s thesis.iiiAbstractEmployees play an important role in Luận văn thạc sĩ empirical study of job satisfaction and employee loyalty, case of commercial banks in ho chi minh city providing sen ices in banking industry and the quality of services provided for customers is a critical factor of a bank’s performance. Job satisfactiLuận văn thạc sĩ empirical study of job satisfaction and employee loyalty, case of commercial banks in ho chi minh city
on of employees IS directly related to their commitment, performances, contribution, turnover, and customers' satisfaction. Thus, this study aims to iUNIVERSITY OF ECONOMICS HO CHI MINH CH YInternational School of BusinessPhan Thi Tram ThyEMPIRICAL STUDY OF JOB SATISFACTION AND EMPLOYEE LOYALTY:CASE Luận văn thạc sĩ empirical study of job satisfaction and employee loyalty, case of commercial banks in ho chi minh city arative analysis of job satisfaction and employee loyalty in different genders and bank sectors such as domestic and foreign banks in Vietnam, as well as suggest some recommendations for managerial implications. Both primary and secondary data were used in the study and the sample size of the study Luận văn thạc sĩ empirical study of job satisfaction and employee loyalty, case of commercial banks in ho chi minh city was 143 employees from 29 different banks located in Ho Chi Minh City. The study found that motivation is the most contributing factor to job satisfacLuận văn thạc sĩ empirical study of job satisfaction and employee loyalty, case of commercial banks in ho chi minh city
tion. Other determinants including payment and benefits, teamwork, nature of work, working conditions, and training and personal development also had UNIVERSITY OF ECONOMICS HO CHI MINH CH YInternational School of BusinessPhan Thi Tram ThyEMPIRICAL STUDY OF JOB SATISFACTION AND EMPLOYEE LOYALTY:CASE Luận văn thạc sĩ empirical study of job satisfaction and employee loyalty, case of commercial banks in ho chi minh city ty. In addition, the results indicated that there was no difference in job satisfaction and employee loyalty between genders and bank sectors.Key words: Job satisfaction, employee loyalty, motivation, commercial banks. Ho Chi Minh City.ivTABLE OF CONTENTList of tables, figures, and abbreviations.... Luận văn thạc sĩ empirical study of job satisfaction and employee loyalty, case of commercial banks in ho chi minh city ................................viiCHAPTER 1: INTRODUCTION.........................................................11.1Background of the study........Luận văn thạc sĩ empirical study of job satisfaction and employee loyalty, case of commercial banks in ho chi minh city
..........................................11.2Problem statement........................................................41.3Research objectives........UNIVERSITY OF ECONOMICS HO CHI MINH CH YInternational School of BusinessPhan Thi Tram ThyEMPIRICAL STUDY OF JOB SATISFACTION AND EMPLOYEE LOYALTY:CASE Luận văn thạc sĩ empirical study of job satisfaction and employee loyalty, case of commercial banks in ho chi minh city .................................................61.6.Research structure......................................................7UNIVERSITY OF ECONOMICS HO CHI MINH CH YInternational School of BusinessPhan Thi Tram ThyEMPIRICAL STUDY OF JOB SATISFACTION AND EMPLOYEE LOYALTY:CASEGọi ngay
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