Luận văn thạc sĩ UEH antecedent and outcomes emotional labor, evidence from tourism industry in viet nam

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Luận văn thạc sĩ UEH antecedent and outcomes emotional labor, evidence from tourism industry in viet nam

UNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of BusinessUEHInurn «1 Ion •>BuirotfTran Thanh TamAntecedent and Outcomes of Emotional L

Luận văn thạc sĩ UEH antecedent and outcomes emotional labor, evidence from tourism industry in viet nam Labor: Evidence from Tourism Industry in VietnamMASTER OF BUSINESS ADMINISTRATIONHo Chi Minh City - Year 2018UNIVERSITY OF ECONOMICS HO CHI MINH CITY

international School of BusinessInternationa' l-jirauTran Thanh TamAntecedent and Outcomes of Emotional Labor: Evidence from Tourism Industry in Vietn Luận văn thạc sĩ UEH antecedent and outcomes emotional labor, evidence from tourism industry in viet nam

amMASTER OE BUSINESS ADMINISTRATIONSUPERVISOR: DR. NGl YEN rm MAI IRANI;Ho Chi Minh City - Year 2018Table of ContentAbstract .........................

Luận văn thạc sĩ UEH antecedent and outcomes emotional labor, evidence from tourism industry in viet nam

................................................5Introduction .....................................................................6Literature Review

UNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of BusinessUEHInurn «1 Ion •>BuirotfTran Thanh TamAntecedent and Outcomes of Emotional L

Luận văn thạc sĩ UEH antecedent and outcomes emotional labor, evidence from tourism industry in viet nam theses.....................................................................14Method ..................................................................

........18Data Analysis....................................................................23Sample Characteristics................................... Luận văn thạc sĩ UEH antecedent and outcomes emotional labor, evidence from tourism industry in viet nam

......................23Results of Exploratory Factor Analysis.........................................25Results of Confirmatory Factor Analysis......

Luận văn thạc sĩ UEH antecedent and outcomes emotional labor, evidence from tourism industry in viet nam

..................................26Results of Discriminant Validity...............................................27Results of SEM test..............

UNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of BusinessUEHInurn «1 Ion •>BuirotfTran Thanh TamAntecedent and Outcomes of Emotional L

Luận văn thạc sĩ UEH antecedent and outcomes emotional labor, evidence from tourism industry in viet nam gerial Implications...........................................32Limitations and Future Research..................................................35Ref

erences.......................................................................37Appendix 1. SEM model................................................. Luận văn thạc sĩ UEH antecedent and outcomes emotional labor, evidence from tourism industry in viet nam

...........51Appendix 2. Questionnaire English version........................................52Appendix 3. Questionnaire Vietnamese version (Bang câu

Luận văn thạc sĩ UEH antecedent and outcomes emotional labor, evidence from tourism industry in viet nam

hói kháo sát).............59List of Tables

UNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of BusinessUEHInurn «1 Ion •>BuirotfTran Thanh TamAntecedent and Outcomes of Emotional L