Luận văn thạc sĩ UEH empirical study of job satisfaction and employee loyalty, case of commercial banks in ho chi minh city
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: Luận văn thạc sĩ UEH empirical study of job satisfaction and employee loyalty, case of commercial banks in ho chi minh city
Luận văn thạc sĩ UEH empirical study of job satisfaction and employee loyalty, case of commercial banks in ho chi minh city
UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessPhan Thi Tram ThyEMPIRICAL STUDY OF JOB SATISFACTION AND EMPLOYEE LOYALTY:CASE Luận văn thạc sĩ UEH empirical study of job satisfaction and employee loyalty, case of commercial banks in ho chi minh city E OF COMMERCIAL BANKS IN HO CHI MINH CITYID:21120005MASTER OF BUSINESS (Honours)SUPERVISOR: Dr. Cao Hao ThiHo Chi Minh City. 2015DECLARATIONI hereby declare lhal this thesis tilled “Empirical study of job satisfaction and employee loyalty: Case of commercial banks in I Io Chi Minli City" is definite Luận văn thạc sĩ UEH empirical study of job satisfaction and employee loyalty, case of commercial banks in ho chi minh city ly my own work and effort and it has not been submitted anywhere for any award. Where other sources of information have been used in this thesis, theyLuận văn thạc sĩ UEH empirical study of job satisfaction and employee loyalty, case of commercial banks in ho chi minh city
have seriously been cited.Signature: Phan Thi Tram ThyDale: 28/02/2015iiACKNOWLEDGEMENTAt the beginning of this master's thesis. I would like to thanUNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessPhan Thi Tram ThyEMPIRICAL STUDY OF JOB SATISFACTION AND EMPLOYEE LOYALTY:CASE Luận văn thạc sĩ UEH empirical study of job satisfaction and employee loyalty, case of commercial banks in ho chi minh city . Dr. Cao Hao Thi. for his patience, enthusiasm, and immense knowledge to support me in researching and writing this thesis. Without his guidance. I definitely could not finish my master's thesis successfully. He is really a respectful adviser and mentor I have ever had.Secondly. I would like to exp Luận văn thạc sĩ UEH empirical study of job satisfaction and employee loyalty, case of commercial banks in ho chi minh city ress my sincere gratitude to the ISB Research Committee for their encouragement, insightful comments, and useful support to help students in researchiLuận văn thạc sĩ UEH empirical study of job satisfaction and employee loyalty, case of commercial banks in ho chi minh city
ng and writing theses through proposal defense, feedback on first draft, and final defense.Thirdly. I would like to thank all the participants who tooUNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessPhan Thi Tram ThyEMPIRICAL STUDY OF JOB SATISFACTION AND EMPLOYEE LOYALTY:CASE Luận văn thạc sĩ UEH empirical study of job satisfaction and employee loyalty, case of commercial banks in ho chi minh city ires to their colleagues and friends in commercial banks to collect data.Finally. I would like to express my special thanks to my family for their great love and continuous support in both spiritually and materially to help me finish my master's thesis.iiiAbstractEmployees play an important role in Luận văn thạc sĩ UEH empirical study of job satisfaction and employee loyalty, case of commercial banks in ho chi minh city providing sendees in banking industry and the quality of services provided lor customers is a critical factor of a hank’s performance. Job satisfactioLuận văn thạc sĩ UEH empirical study of job satisfaction and employee loyalty, case of commercial banks in ho chi minh city
n of employees is directly related to their commitment, performances, contribution, turnover, and customers’ satisfaction. Thus, this study aims to idUNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessPhan Thi Tram ThyEMPIRICAL STUDY OF JOB SATISFACTION AND EMPLOYEE LOYALTY:CASE Luận văn thạc sĩ UEH empirical study of job satisfaction and employee loyalty, case of commercial banks in ho chi minh city rative analysis of job satisfaction and employee loyalty in different genders and bank sectors such as domestic and foreign banks in Vietnam, as well as suggest some recommendations for managerial implications. Both primary and secondary data were used in the study and the sample size of the study w Luận văn thạc sĩ UEH empirical study of job satisfaction and employee loyalty, case of commercial banks in ho chi minh city as 143 employees from 29 different banks located in Ho Chi Minh City. The study found that motivation is the most contributing factor to job satisfactLuận văn thạc sĩ UEH empirical study of job satisfaction and employee loyalty, case of commercial banks in ho chi minh city
ion. Other determinants including payment and benefits, teamwork, nature of work, working conditions, and training and personal development also had sUNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessPhan Thi Tram ThyEMPIRICAL STUDY OF JOB SATISFACTION AND EMPLOYEE LOYALTY:CASE Luận văn thạc sĩ UEH empirical study of job satisfaction and employee loyalty, case of commercial banks in ho chi minh city y. In addition, the results indicated that there was no difference in job satisfaction and employee loyalty between genders and bank sectors.Key words: Job satisfaction, employee loyally, motivation, commercial banks. Ho Chi Minh City.ivTABLE OF CONTENTList of tables, figures, and abbreviations..... Luận văn thạc sĩ UEH empirical study of job satisfaction and employee loyalty, case of commercial banks in ho chi minh city ................................viiCHAPTER 1: INTRODUCTION..........................................................11.1.Background of the study......Luận văn thạc sĩ UEH empirical study of job satisfaction and employee loyalty, case of commercial banks in ho chi minh city
............................................11.2.Problem statement........................................................41.3.Research objectives....UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessPhan Thi Tram ThyEMPIRICAL STUDY OF JOB SATISFACTION AND EMPLOYEE LOYALTY:CASE Luận văn thạc sĩ UEH empirical study of job satisfaction and employee loyalty, case of commercial banks in ho chi minh city ........................................................61.6.Research structure.......................................................7UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessPhan Thi Tram ThyEMPIRICAL STUDY OF JOB SATISFACTION AND EMPLOYEE LOYALTY:CASEGọi ngay
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