Luận văn thạc sĩ UEH the mediating role of perceived value in the relationship between service quality and trust a case study of private general hospital in HCMC
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: Luận văn thạc sĩ UEH the mediating role of perceived value in the relationship between service quality and trust a case study of private general hospital in HCMC
Luận văn thạc sĩ UEH the mediating role of perceived value in the relationship between service quality and trust a case study of private general hospital in HCMC
UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessLAM HAI NGUYENTHE MEDIATING ROLE OF PERCEIVED VALUE IN THE RELATIONSHIP BETWEE Luận văn thạc sĩ UEH the mediating role of perceived value in the relationship between service quality and trust a case study of private general hospital in HCMC EN SERVICE QUALITY AND TRUST - A CASE STUDY OF PRIVATE GENERAL HOSPITAL IN HCMCMASTER OF BUSINESS (Honours)Ho Chi Minh City - Year 2012https://khothu vien .comUNIVERSITY OF ECONOMICS HO C HI MINH CITYInternational School of BusinessLAM HAI NGUYENTHE MEDIATING ROLE OF PERCEIVED VALUE IN THE RELATIONS Luận văn thạc sĩ UEH the mediating role of perceived value in the relationship between service quality and trust a case study of private general hospital in HCMC HIP BETWEEN SERVICE QUALITY AND TRUST - A CASE STUDY OF PRIX ATE GENERAL HOSPITAL IN HCMCID: 60340102MASTER OF BUSINESS (Honours)SUPERVISOR: DR. PHAMLuận văn thạc sĩ UEH the mediating role of perceived value in the relationship between service quality and trust a case study of private general hospital in HCMC
NGOC THUYHo Chi Minh City - Year 20121ACKNOWLEDGEMENTSI would like to express my sincere gratitude to Dr. Pham Ngoc Thuy who has supported me a lot wiUNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessLAM HAI NGUYENTHE MEDIATING ROLE OF PERCEIVED VALUE IN THE RELATIONSHIP BETWEE Luận văn thạc sĩ UEH the mediating role of perceived value in the relationship between service quality and trust a case study of private general hospital in HCMC well as useful knowledge lor my research.I greatly appreciate to all my friends who supported me to do the survey al the hospital with me.I would like to thank the board management and Doctors at Van Ilanh Hospital to allow me to do the survey at this hospital and provided necessary information.Fina Luận văn thạc sĩ UEH the mediating role of perceived value in the relationship between service quality and trust a case study of private general hospital in HCMC lly. I would like to send my best regards to all of those who kindly supported me during the data collection phase and the completion of this thesis.DLuận văn thạc sĩ UEH the mediating role of perceived value in the relationship between service quality and trust a case study of private general hospital in HCMC
ecember 9. 2012Ho Chi Minh City. Viet NamI .am Hai Nguyen2ABSTRACTHealthcare is a significant part of a country's economy. The delivery of health careUNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessLAM HAI NGUYENTHE MEDIATING ROLE OF PERCEIVED VALUE IN THE RELATIONSHIP BETWEE Luận văn thạc sĩ UEH the mediating role of perceived value in the relationship between service quality and trust a case study of private general hospital in HCMC esearch aims to identify the service quality affecting to patient perceived value and the patient perceived value affecting to patient trust.A questionnaire has been developed based on the dimension of patient - perceived Total Quality Sen ice ( TQS) in healthcare scale. Corporate reputation scale. Luận văn thạc sĩ UEH the mediating role of perceived value in the relationship between service quality and trust a case study of private general hospital in HCMC Perceived value scale, trust scale and then adjusted by results of in-depth inteniew of doctors, nurses and patients. The number of respondents is 177Luận văn thạc sĩ UEH the mediating role of perceived value in the relationship between service quality and trust a case study of private general hospital in HCMC
people. The average duration of the interviews was ten minutes. The respondent is that of individuals over the age of 18, who used the hospitalizatioUNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessLAM HAI NGUYENTHE MEDIATING ROLE OF PERCEIVED VALUE IN THE RELATIONSHIP BETWEE Luận văn thạc sĩ UEH the mediating role of perceived value in the relationship between service quality and trust a case study of private general hospital in HCMC ed value and the strong significant impact of perceived value to trust. Therefore, investor should improve service quality to gain patient trust.Because of limited time and resources, the dimension of sen ice quality has 4 factors while the conceptualization of service quality SERVQUAL features five Luận văn thạc sĩ UEH the mediating role of perceived value in the relationship between service quality and trust a case study of private general hospital in HCMC dimensions: tangibles, reliability, responsiveness, empathy and assurance (Parasuraman et al., 1988). Future researches may consider including more fLuận văn thạc sĩ UEH the mediating role of perceived value in the relationship between service quality and trust a case study of private general hospital in HCMC
actors to understand deeply in sen ice quality in healthcare.3TABLE OF CONTENTSCHAPTER 1: INTRODUCTION................................................UNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessLAM HAI NGUYENTHE MEDIATING ROLE OF PERCEIVED VALUE IN THE RELATIONSHIP BETWEEUNIVERSITY OF ECONOMICS HO CHI MINH CITYInternational School of BusinessLAM HAI NGUYENTHE MEDIATING ROLE OF PERCEIVED VALUE IN THE RELATIONSHIP BETWEEGọi ngay
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