(Luận văn tốt nghiệp) improving customer service in mb hoang quoc viet branch”
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: (Luận văn tốt nghiệp) improving customer service in mb hoang quoc viet branch”
(Luận văn tốt nghiệp) improving customer service in mb hoang quoc viet branch”
Graduation Thesis Supervisor: M..4 Trương Thi Minh HanhDECLARATIONSigned hereby, certify hereby that “Improving customer service in Military Commercia (Luận văn tốt nghiệp) improving customer service in mb hoang quoc viet branch” al .loin Stock Bank - Hoang Quoc Viet Branch” is my own research. The content and figures presented in the thesis reflect a true and fansituation of the internship organization. I also assure that my research result have not been previously or concurrently published in any other work.Hanoi. May 7th (Luận văn tốt nghiệp) improving customer service in mb hoang quoc viet branch” 2016StudentNguyền Chúc QuỳnhStudent: NGUYỀN CHÚC QUỲNH CQ50/5Ỉ.04Page IGraduation Thesis Supervisor: M..4 Trương Thi Minh HanhABSTRACTCustomer service(Luận văn tốt nghiệp) improving customer service in mb hoang quoc viet branch”
is lifeblood in banking sector to satisfy customer, create loyalty and attract more and more potential customers. It is also important for banking acGraduation Thesis Supervisor: M..4 Trương Thi Minh HanhDECLARATIONSigned hereby, certify hereby that “Improving customer service in Military Commercia (Luận văn tốt nghiệp) improving customer service in mb hoang quoc viet branch” customer sen ice and then to give some recommendations to improve the customer sen ice in MB Hoang Quoc Viet Branch. In order to examine the quality of customer service based on measuring dimensions and attributes SERVPERF model, a questionnaire with ten questions were used to collect data about cus (Luận văn tốt nghiệp) improving customer service in mb hoang quoc viet branch” tomers' opinion of customer service in MB Hoang Quoc Viet. The preliminary result of the research shows that quality of customer senice’s achievements(Luận văn tốt nghiệp) improving customer service in mb hoang quoc viet branch”
has strength in MB Hoang Quoc Viet. However it is revealed that its customer service also has weakness such as quality of staffs and technology systeGraduation Thesis Supervisor: M..4 Trương Thi Minh HanhDECLARATIONSigned hereby, certify hereby that “Improving customer service in Military Commercia (Luận văn tốt nghiệp) improving customer service in mb hoang quoc viet branch” of preliminary research result, some recommendations for ‘‘Improving customer service in Military Commercial Join Stock Bank - Hoang Quoc Viet Branch” will also be presented.Student: NGUYỀN CHÚC QUỲNH CQ50/51.04Page IIGraduation Thesis Supervisor: M..4 Trương Thì Minh HanhACKNOWLEDGEMENTSI owe a de (Luận văn tốt nghiệp) improving customer service in mb hoang quoc viet branch” bt of gratitude to many people who helped me to complete this graduation thesis. I would like to acknowledge all of them.I would like to express my de(Luận văn tốt nghiệp) improving customer service in mb hoang quoc viet branch”
epest gratitude to my supervisor, Mrs. Truong Thi Minh Hanh. M.A. lecture of the Faculty of Foreign Languages. Academy of Finance, for her whole-heartGraduation Thesis Supervisor: M..4 Trương Thi Minh HanhDECLARATIONSigned hereby, certify hereby that “Improving customer service in Military Commercia (Luận văn tốt nghiệp) improving customer service in mb hoang quoc viet branch” Faculty of Foreign Languages. Academy of Finance.I would like to acknowledge. Mrs. Tran Thi Thu Huong, the Deputy Director of Military Commercial Join Stock Bank- Hoang Quoc Viet Branch for creating favorable conditions for me to work at the office.Moreover. I would like to extend my special thanks (Luận văn tốt nghiệp) improving customer service in mb hoang quoc viet branch” to Mrs. Nguyen Thi Thanh Huven, the Professional supporter for providing me authentic and up-to-date information and figures relating to current situa(Luận văn tốt nghiệp) improving customer service in mb hoang quoc viet branch”
tion at the bank for fulfillment of this paper.I also want to convey my sincere thanks to all the staff at MB Hoang Quoc Viet Branch for their kindnesGraduation Thesis Supervisor: M..4 Trương Thi Minh HanhDECLARATIONSigned hereby, certify hereby that “Improving customer service in Military Commercia (Luận văn tốt nghiệp) improving customer service in mb hoang quoc viet branch” loved family. Without their great love and dedication, this paper would not be translated into reality.Student: NGUYỀN CHÚC QUỲNH CQ50/51.04Page HIGraduation Thesis Supervisor: M..4 Trương Thi Minh HanhLISI OF ABBREVIATIONATMAutomated Idler MachineMBMilitary Commercial Join Stock BankSBVThe State Ba (Luận văn tốt nghiệp) improving customer service in mb hoang quoc viet branch” nk of VietnamVNDViet Nam DongStudent: NGUYỀN CHÚC QUỲNH CQ50/51.04Page lỉ ■Graduation Thesis Supervisor: .1/..4 Trương Thi Minh HanhLIST OF FIGURESGraduation Thesis Supervisor: M..4 Trương Thi Minh HanhDECLARATIONSigned hereby, certify hereby that “Improving customer service in Military CommerciaGraduation Thesis Supervisor: M..4 Trương Thi Minh HanhDECLARATIONSigned hereby, certify hereby that “Improving customer service in Military CommerciaGọi ngay
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