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hr-capability-small-firms_2017_tcm18-27313 (1)

CIPDChampioning better work and working livessupported byJ. R MorganAn evaluation of HR business support pilots42979People SkillsBuilding ambition and

hr-capability-small-firms_2017_tcm18-27313 (1) d HR capabilityin small UK firmsThe CIPD is the professional body for HR and people development. The not-for-profit organisation champions better work

and working lives and has been setting the benchmark for excellence in people and organisation development for more than 100 years. It has 145,000 me hr-capability-small-firms_2017_tcm18-27313 (1)

mbers across the world, provides thought leadership through independent research on the world of work, and offers professional training and accreditat

hr-capability-small-firms_2017_tcm18-27313 (1)

ion for those working in HR and learning and development.J. p MorganOur mission is to enable more people to contribute to and share in the rewards of

CIPDChampioning better work and working livessupported byJ. R MorganAn evaluation of HR business support pilots42979People SkillsBuilding ambition and

hr-capability-small-firms_2017_tcm18-27313 (1) t, and other civic organizations, particularly in the cities and metropolitan regions that power economic growth. We take a comprehensive approach to

increasing economic opportunity, using our firm’s global scale, talent, and resources to make investments and create partnerships in four priority are hr-capability-small-firms_2017_tcm18-27313 (1)

as: workforce readiness, small business expansion, financial capability, and community development.While this report has been supported by the JPMorga

hr-capability-small-firms_2017_tcm18-27313 (1)

n Chase Foundation, the contents and opinions in this paper are of the authors alone and do not reflect the views of the JPMorgan Chase Foundation, JP

CIPDChampioning better work and working livessupported byJ. R MorganAn evaluation of HR business support pilots42979People SkillsBuilding ambition and

hr-capability-small-firms_2017_tcm18-27313 (1) ilotsContentsExecutive summary2Pilot programme rationale5Overview of locations91People management in SMEs: what do we know?102Evaluation methods183Fin

dings224SME deep-dive findings445Evaluation of the evaluation49ConclusionssoImplications for public policy55References57AcknowledgementsThis report wa hr-capability-small-firms_2017_tcm18-27313 (1)

s written by Professor Carol Atkinson. Professor Ben Lupton. Dr Anastasia Kynigho. Dr Vai Antcliff and Dr Jackie Carter, all of Manchester Metropolita

hr-capability-small-firms_2017_tcm18-27313 (1)

n University Business School. We would like to thank them all for their hard work.1 I People Skills, building ambition and HR capability in small UK f

CIPDChampioning better work and working livessupported byJ. R MorganAn evaluation of HR business support pilots42979People SkillsBuilding ambition and

hr-capability-small-firms_2017_tcm18-27313 (1) he programme was supported by J.p. Morgan through the JPMorgan Chase Foundation, and delivered through the CIPD and local partners (local councils/cha

mbers of commerce). In each of three locations - Hackney (London). Stoke-on-Trent and Glasgow - a small bank of independent HR consultants was recruit hr-capability-small-firms_2017_tcm18-27313 (1)

ed to provide free employment and people management advice to small businesses on demand, and the CIPD’S HR Inform online support system was made avai

hr-capability-small-firms_2017_tcm18-27313 (1)

lable to project participants. The pilot ran from July 2015 to October 2016 and has been evaluated by a team at Manchester Metropolitan University thr

CIPDChampioning better work and working livessupported byJ. R MorganAn evaluation of HR business support pilots42979People SkillsBuilding ambition and

hr-capability-small-firms_2017_tcm18-27313 (1) gement (PM) andleadership practice within theSME community’. This vision was grounded in the long-standing concern around productivity levels in the U

K and the view that better management, leadership and skills utilisation are likely to be some of the keys to addressing this. It also reflects a reco hr-capability-small-firms_2017_tcm18-27313 (1)

gnition that small and medium-sized enterprises (SMEs) represent a significant segment of the UK economy - accounting for nearly half of business empl

hr-capability-small-firms_2017_tcm18-27313 (1)

oyment and turnover - but that constraints in time, resources and expertise often present particular challenges for them in developing PM capability.

CIPDChampioning better work and working livessupported byJ. R MorganAn evaluation of HR business support pilots42979People SkillsBuilding ambition and