Managing and improving customer services in electric power industry a case study of cau giay electric power company

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Nội dung chi tiết: Managing and improving customer services in electric power industry a case study of cau giay electric power company

Managing and improving customer services in electric power industry a case study of cau giay electric power company

ACADEMY OF POLICY AND DEVELOPMENT INTERNATIONAL OF ECONOMICS AND FINANCE -----------------0O0---Bachelor’s ThesisMANAGING AND IMPROVING CUSTOMER SERVI

Managing and improving customer services in electric power industry a case study of cau giay electric power company ICES IN ELECTRIC POWER INDUSTRY - A CASE STUDY OF CAU GIAY ELECTRIC POWER COMPANYInstructorMSc Hoang Citongr»l. -■■■ ỆStudent: Thu Huyen LeSchool year

: 2014-2018Class:CLC5.1Faculty: I.S.E.FMajor: Foreign EconomicsStudent code: 5053106017Hdlioi, 05 - 2018ACKNOWLEDGEMENTTo be able to complete this gra Managing and improving customer services in electric power industry a case study of cau giay electric power company

duation dissertation, 1 would like to send special thanks to Mr. Cuong Hoang Pham. Besides teaching in the class, he spent his time step by step to su

Managing and improving customer services in electric power industry a case study of cau giay electric power company

ggest and edit my ideas in the progress.1 would also like to thank all of employees at Cau Giay Power Company who have dedicated and helped to build u

ACADEMY OF POLICY AND DEVELOPMENT INTERNATIONAL OF ECONOMICS AND FINANCE -----------------0O0---Bachelor’s ThesisMANAGING AND IMPROVING CUSTOMER SERVI

Managing and improving customer services in electric power industry a case study of cau giay electric power company y friends and teachers at the Academy of Policy and Development. This dissertation is my deepest thanks to everyone.StudentHuyenLe Thu Huyen1TABLE OE

CONTENTSACKNOWLEDGEMENT........................................................1INTRODUTION........................................................... Managing and improving customer services in electric power industry a case study of cau giay electric power company

.4CHAPTER I: OVERVIEW OF THE THEORIES OF CUSTOMER SERVICEQUALITY IN THE POWER SECTOR................................................61.1.Theoretical b

Managing and improving customer services in electric power industry a case study of cau giay electric power company

ackground on Service quality in theelectricity industry...61.1.1.s ervice overview...........................................61.1.2.Electricity Servic

ACADEMY OF POLICY AND DEVELOPMENT INTERNATIONAL OF ECONOMICS AND FINANCE -----------------0O0---Bachelor’s ThesisMANAGING AND IMPROVING CUSTOMER SERVI

Managing and improving customer services in electric power industry a case study of cau giay electric power company ...................................191.2.2.Customer classification....................................191.2.3.Client’srole............................

...................201.3.Customer care.........................................................211.3.1.Deilnition..................................... Managing and improving customer services in electric power industry a case study of cau giay electric power company

............211.3.2.Role.......................................................231.3.3.Factors that create customer satisfaction..................23

ACADEMY OF POLICY AND DEVELOPMENT INTERNATIONAL OF ECONOMICS AND FINANCE -----------------0O0---Bachelor’s ThesisMANAGING AND IMPROVING CUSTOMER SERVI