A unifield framework for the design of service systems a co production approach
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: A unifield framework for the design of service systems a co production approach
A unifield framework for the design of service systems a co production approach
A UNIFIED FRAMEWORK FOR THE DESIGN OF SERVICE SYSTEMS: A CO-PRODUCTION APPROACHbyTruong Hong TrinhA dissertation submitted in partial fulfillment of t A unifield framework for the design of service systems a co production approach the requirements for the degree of Doctor of Philosophy in Industrial and Manufacturing EngineeringExamination Committee;External Examiner:Prof. Voralas Kachilx ichyanukul (Chairperson)Dr. Huynh Tiling LuongDr. Do Ba KhangProf. Yon-Chun ChouInstitute of Industrial EngineeringNational Taiwan Universi A unifield framework for the design of service systems a co production approach tyNationality: Previous Degree:Vietnamese Master of Science in Industrial Engineering Asian Institute of Technology. ThailandScholarship Donor:MinistrA unifield framework for the design of service systems a co production approach
y of Education and Training (MOET), Vietnam ATT fellowshipAsian Institute of Technology School of Engineering and Technology Thailand41122ACKNOWLEDGEMA UNIFIED FRAMEWORK FOR THE DESIGN OF SERVICE SYSTEMS: A CO-PRODUCTION APPROACHbyTruong Hong TrinhA dissertation submitted in partial fulfillment of t A unifield framework for the design of service systems a co production approach ng his graduate study at Asian Institute of Technology (AIT). Thailand.Firstly, the author would express sincere gratitude to his advisor. Professor Voratas Kachitvichyanukul for sound advice, reliable guidance and the influential encouragement throughout the doctoral program. Grateful acknowledgeme A unifield framework for the design of service systems a co production approach nts are also extended to his dissertation committee members Dr. Huynh Trung Luong and Dr. Do 13a Khang for their valuable comments and enthusiasm assiA unifield framework for the design of service systems a co production approach
stance. He would send sincere thanks to Professor Yon-Chun Chou as an external examiner for the rev icw of this dissertation.The author would like to A UNIFIED FRAMEWORK FOR THE DESIGN OF SERVICE SYSTEMS: A CO-PRODUCTION APPROACHbyTruong Hong TrinhA dissertation submitted in partial fulfillment of t A unifield framework for the design of service systems a co production approach port to enable him Io continue the doctoral program al AH. lhank to all of his colleagues from the University of Danang. Vietnam for their support and encouragement. Thanks are also extended to faculty members and staffs in AIT for their kindness and guidance.Finally, the deepest thanks to his famil A unifield framework for the design of service systems a co production approach y members and to bis beloved wife Mrs. I.e Thi Hai. without her support and understanding he would never have completed his challenge. Thanks to all oA unifield framework for the design of service systems a co production approach
f his friends.ABSTRACTThe design of service system is an important issue in service organizations and is also one of the most interested topics in serA UNIFIED FRAMEWORK FOR THE DESIGN OF SERVICE SYSTEMS: A CO-PRODUCTION APPROACHbyTruong Hong TrinhA dissertation submitted in partial fulfillment of t A unifield framework for the design of service systems a co production approach pose of this research is to propose a co-production approach and to develop a unified framework for the design of service systems.The co-production approach views customer as co-produccr with the presence of customer inputs in a service process, and conducts strategic tradeoffs between firm and cust A unifield framework for the design of service systems a co production approach omers. In this research, the co-production approach is employed to develop a framework for the design of service systems that includes theoretical modA unifield framework for the design of service systems a co production approach
els such as sen ice strategy triad, sen-ice positioning strategy, and sen-ice delivery strategy, in which interrelationships among market target, sen-A UNIFIED FRAMEWORK FOR THE DESIGN OF SERVICE SYSTEMS: A CO-PRODUCTION APPROACHbyTruong Hong TrinhA dissertation submitted in partial fulfillment of t A unifield framework for the design of service systems a co production approach tegrating service strategy into service delivery strategy.rhe design of service system actually requfres theoretical and analytical models to guide managerial decisions. For that reason, a bi-level multi-objective model is developed for sen-ice delivery strategy from strategic level to operational l A unifield framework for the design of service systems a co production approach evel. For the upper level, the co-production approach is employed to develop channel strategy that conducts an objective tradeoff between total cost aA unifield framework for the design of service systems a co production approach
nd total utility. For the lower level, the DEA (Data Envelopment Analysis) method is used to plan allocation policy with capacity constraints, in whicA UNIFIED FRAMEWORK FOR THE DESIGN OF SERVICE SYSTEMS: A CO-PRODUCTION APPROACHbyTruong Hong TrinhA dissertation submitted in partial fulfillment of t A unifield framework for the design of service systems a co production approach bjective Particle Swarm Optimization Algorithms (MOPSOs) are developed using the Object l ibrary’ for Evolutionary Techniques. (El-Lib) to identify objective tradeoffs (Pareto Fronts).An experimental study’ with a hypothetical service system is carried out to verity’ theoretical typology on service A unifield framework for the design of service systems a co production approach co-production through the analytical models, and conduct strategic approaches and allocation behavior in service delivery systems. The experimental reA unifield framework for the design of service systems a co production approach
sult indicates that the co-production function is feasible under economic and institutional considerations; the co-production approach extends and genA UNIFIED FRAMEWORK FOR THE DESIGN OF SERVICE SYSTEMS: A CO-PRODUCTION APPROACHbyTruong Hong TrinhA dissertation submitted in partial fulfillment of t A unifield framework for the design of service systems a co production approach . These findings provide managerial indicators for the design of service delivery systems.This research not only contributes a theoretical background on co-production and a unified framework for the design of service systems, but also creates rich opportunities for application of analytical methods A unifield framework for the design of service systems a co production approach in service operations.Keywords: co-production approach, co-production function, service system design, service strategy triad, service positioning matA unifield framework for the design of service systems a co production approach
rix, service delivery strategy. DEA method, customer efficiency, firm productivity, strategic tradeoff, multi-objective optimization.iiiTABLE OF CONTEA UNIFIED FRAMEWORK FOR THE DESIGN OF SERVICE SYSTEMS: A CO-PRODUCTION APPROACHbyTruong Hong TrinhA dissertation submitted in partial fulfillment of t A unifield framework for the design of service systems a co production approach INTRODUCTION 1.1Background 1.2Objectives of the Research 1.3Contributions and Publications 1.4Organization of the Research1 1 1 2 32LITERATURE REVIEW 2.1Co-production Concept 2.2DEA Method 2.3Reviews on Sendee System Design4 4 4 63METHODOLOGY 3.1Co-production Approach 3.21 he Design of Service Syste A unifield framework for the design of service systems a co production approach m]7 7 10A UNIFIED FRAMEWORK FOR THE DESIGN OF SERVICE SYSTEMS: A CO-PRODUCTION APPROACHbyTruong Hong TrinhA dissertation submitted in partial fulfillment of tA UNIFIED FRAMEWORK FOR THE DESIGN OF SERVICE SYSTEMS: A CO-PRODUCTION APPROACHbyTruong Hong TrinhA dissertation submitted in partial fulfillment of tGọi ngay
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