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Key factors influencing customer satisfaction of jetstar pacific airline in case of delayed of canceled flights

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Nội dung chi tiết: Key factors influencing customer satisfaction of jetstar pacific airline in case of delayed of canceled flights

Key factors influencing customer satisfaction of jetstar pacific airline in case of delayed of canceled flights

eOUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECTBMBR5103KEY FACTORS INFLUENCING CUSTOMER SATISFACTION OFJETSTAR PACIFIC AIRLINEIN CASE OF DELAYED OR CANCE

Key factors influencing customer satisfaction of jetstar pacific airline in case of delayed of canceled flights ELEDFLIGHTSSTUDENT’S FULL NAMESTUDENT IDINTAKEADVISOR’S NAME AND TITLELE MINH THANGCGS0001850341883ASSOC PROF. DR. PHAN DINH NGUYEN42339Table of Conte

ntsINTRODUCTION.................................................................................11Background.......................................... Key factors influencing customer satisfaction of jetstar pacific airline in case of delayed of canceled flights

..................................12Purpose of research...................................................................33Scope ofresearch..........

Key factors influencing customer satisfaction of jetstar pacific airline in case of delayed of canceled flights

............................................................34Research Statement....................................................................35

eOUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECTBMBR5103KEY FACTORS INFLUENCING CUSTOMER SATISFACTION OFJETSTAR PACIFIC AIRLINEIN CASE OF DELAYED OR CANCE

Key factors influencing customer satisfaction of jetstar pacific airline in case of delayed of canceled flights ........................47Research Structure....................................................................4CHAPTER I: LITERATURE REVIEW.........

........................................................61.1.Overview of passengers’ sen-ice in case of delay or cancellation......................61. Key factors influencing customer satisfaction of jetstar pacific airline in case of delayed of canceled flights

2.Overview of quality of au service 111 case of delays 01 cancellations.................81.3.Research Model and Research Methodology..................

Key factors influencing customer satisfaction of jetstar pacific airline in case of delayed of canceled flights

............................18CHAPTER II: ANALYZING SERVICE QUALITY OF AIR SERVICE IN CASE OF DELAYS ORCANCELLATIONS OF FLIGHTS OF JETSTAR PACIFIC AIR

eOUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECTBMBR5103KEY FACTORS INFLUENCING CUSTOMER SATISFACTION OFJETSTAR PACIFIC AIRLINEIN CASE OF DELAYED OR CANCE

Key factors influencing customer satisfaction of jetstar pacific airline in case of delayed of canceled flights y and Development........................................................232.1.2.Business Performance.................................................

..........242.1.3.Organization...................................................................252.1.4.Resources.................................... Key factors influencing customer satisfaction of jetstar pacific airline in case of delayed of canceled flights

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eOUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECTBMBR5103KEY FACTORS INFLUENCING CUSTOMER SATISFACTION OFJETSTAR PACIFIC AIRLINEIN CASE OF DELAYED OR CANCE

eOUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECTBMBR5103KEY FACTORS INFLUENCING CUSTOMER SATISFACTION OFJETSTAR PACIFIC AIRLINEIN CASE OF DELAYED OR CANCE

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