Key factors influencing customer satisfaction of jetstar pacific airline in case of delayed of canceled flights
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: Key factors influencing customer satisfaction of jetstar pacific airline in case of delayed of canceled flights
Key factors influencing customer satisfaction of jetstar pacific airline in case of delayed of canceled flights
eOUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECTBMBR5103KEY FACTORS INFLUENCING CUSTOMER SATISFACTION OFJETSTAR PACIFIC AIRLINEIN CASE OF DELAYED OR CANCE Key factors influencing customer satisfaction of jetstar pacific airline in case of delayed of canceled flights ELEDFLIGHTSSTUDENT’S FULL NAMESTUDENT IDINTAKEADVISOR’S NAME AND TITLELE MINH THANGCGS0001850341883ASSOC PROF. DR. PHAN DINH NGUYEN42339Table of ContentsINTRODUCTION.................................................................................11Background.......................................... Key factors influencing customer satisfaction of jetstar pacific airline in case of delayed of canceled flights ..................................12Purpose of research...................................................................33Scope ofresearch..........Key factors influencing customer satisfaction of jetstar pacific airline in case of delayed of canceled flights
............................................................34Research Statement....................................................................35eOUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECTBMBR5103KEY FACTORS INFLUENCING CUSTOMER SATISFACTION OFJETSTAR PACIFIC AIRLINEIN CASE OF DELAYED OR CANCE Key factors influencing customer satisfaction of jetstar pacific airline in case of delayed of canceled flights ........................47Research Structure....................................................................4CHAPTER I: LITERATURE REVIEW.................................................................61.1.Overview of passengers’ sen-ice in case of delay or cancellation......................61. Key factors influencing customer satisfaction of jetstar pacific airline in case of delayed of canceled flights 2.Overview of quality of au service 111 case of delays 01 cancellations.................81.3.Research Model and Research Methodology..................Key factors influencing customer satisfaction of jetstar pacific airline in case of delayed of canceled flights
............................18CHAPTER II: ANALYZING SERVICE QUALITY OF AIR SERVICE IN CASE OF DELAYS ORCANCELLATIONS OF FLIGHTS OF JETSTAR PACIFIC AIReOUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECTBMBR5103KEY FACTORS INFLUENCING CUSTOMER SATISFACTION OFJETSTAR PACIFIC AIRLINEIN CASE OF DELAYED OR CANCE Key factors influencing customer satisfaction of jetstar pacific airline in case of delayed of canceled flights y and Development........................................................232.1.2.Business Performance...........................................................242.1.3.Organization...................................................................252.1.4.Resources.................................... Key factors influencing customer satisfaction of jetstar pacific airline in case of delayed of canceled flights ..................................25eOUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECTBMBR5103KEY FACTORS INFLUENCING CUSTOMER SATISFACTION OFJETSTAR PACIFIC AIRLINEIN CASE OF DELAYED OR CANCEeOUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECTBMBR5103KEY FACTORS INFLUENCING CUSTOMER SATISFACTION OFJETSTAR PACIFIC AIRLINEIN CASE OF DELAYED OR CANCEGọi ngay
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