A study of factor affecting on customer satisfaction for vinaphone mobile service in vinhlong province
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: A study of factor affecting on customer satisfaction for vinaphone mobile service in vinhlong province
A study of factor affecting on customer satisfaction for vinaphone mobile service in vinhlong province
OOUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECT (BMBR5103)A STUDY OF FACTOR AFFECTING ON CUSTOMER SATISFACTION FOR VINAPHONE MOBILE SERVICE IN VTNHLONG P A study of factor affecting on customer satisfaction for vinaphone mobile service in vinhlong province PROVINCESTUDENT’S FULL NAMEÍ VO TAN LACSTUDENT ID12449178INTAKE: MAY 2012ADVISOR’S NAME & TITLE: Dr. PHAN DINH NGUYENHoChiMinh City - August, 2013HUTECH LIBRARYi -6XỈ4Advisor's assessmentPGS ĨS. ManJfywnAdvisor’s signatureBusiness Research Method AssignmentACKNOWLEDGEMENTI would not have been able t A study of factor affecting on customer satisfaction for vinaphone mobile service in vinhlong province o complete my thesis without the advice, assistance, understanding and encouragement of a number of people. 1 would like to gratefully and sincerely aA study of factor affecting on customer satisfaction for vinaphone mobile service in vinhlong province
cknowledge their assistance and support. First of all, the most important person I would like to thank is my supervisor, Dr. PhanDinhNguyen. Thanks toOOUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECT (BMBR5103)A STUDY OF FACTOR AFFECTING ON CUSTOMER SATISFACTION FOR VINAPHONE MOBILE SERVICE IN VTNHLONG P A study of factor affecting on customer satisfaction for vinaphone mobile service in vinhlong province national Training Institute - University of Technology Ho Chi Minh City and Open University Malaysia who are always enthusiastic and give me a lot of administrative support, assistance and understanding.Furthermore, I would like to give my gratefulness to all classmates who have been sharing with me A study of factor affecting on customer satisfaction for vinaphone mobile service in vinhlong province all their knowledge and experience as well as happiness and difficulties during MBA course. I would not complete my thesis without their encouragemenA study of factor affecting on customer satisfaction for vinaphone mobile service in vinhlong province
t and supportFinally, 1 feel deep sense of gratitude for the leaderships of VinaPhonc at VinhLong Province and VNPT VinhLong that have supported and gOOUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECT (BMBR5103)A STUDY OF FACTOR AFFECTING ON CUSTOMER SATISFACTION FOR VINAPHONE MOBILE SERVICE IN VTNHLONG P A study of factor affecting on customer satisfaction for vinaphone mobile service in vinhlong province for the involvement of everyone who has helped me to complete this thesis.Vo Tan LacBusiness Research Method AssignmentTABLE OF CONTENTSACKNOWLEDGEMENT........................................................3TABLE OF CONTENTS......................................................4LIST OF FIGURES.... A study of factor affecting on customer satisfaction for vinaphone mobile service in vinhlong province ....................................................6LIST OF TABLE..........................................................6ABSTRACT.................A study of factor affecting on customer satisfaction for vinaphone mobile service in vinhlong province
....................................................7Chapter 1. INTRODUCTION................................................11Statement problem.......OOUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECT (BMBR5103)A STUDY OF FACTOR AFFECTING ON CUSTOMER SATISFACTION FOR VINAPHONE MOBILE SERVICE IN VTNHLONG P A study of factor affecting on customer satisfaction for vinaphone mobile service in vinhlong province ......................34The objective and scope of the study............................3Chapter 2. LITERATURE REVIEW...........................................51Concept of services.............................................5 A study of factor affecting on customer satisfaction for vinaphone mobile service in vinhlong province OOUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECT (BMBR5103)A STUDY OF FACTOR AFFECTING ON CUSTOMER SATISFACTION FOR VINAPHONE MOBILE SERVICE IN VTNHLONG PGọi ngay
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