Determinant of customer satisfaction of fedex service in vietnam

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Determinant of customer satisfaction of fedex service in vietnam

SOUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECT JOICW(BMBR5103)DETERMINANT OF CUSTOMER SATISFACTION OF FEDEX SERVICE IN VIETNAMSTUDENT’S FULL NAMESTUDENT

Determinant of customer satisfaction of fedex service in vietnam T IDINTAKEADVISOR’S NAME & TITLE: NGUYEN ỌUOC TUAN: CGSVN00015002: MARCH 2013: DR. NGUYEN PHANHUTECH LIBRARY41883Advisor’s assessmentAdvisor’s signatu

re^OPEN UNIVERSITYWFMALAYSIAABSTRACTThe researcher studies the determinants or the key factors that can affect the level of customer satisfaction of F Determinant of customer satisfaction of fedex service in vietnam

edEx service in Vietnam. International trading and exchange have been leveled up in Vietnam market and it is necessary to build a wide range of supple

Determinant of customer satisfaction of fedex service in vietnam

ment services to facilitate this trend. It can be mentioned that factors influencing between FedEx service in Vietnam, quality, speed of service provi

SOUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECT JOICW(BMBR5103)DETERMINANT OF CUSTOMER SATISFACTION OF FEDEX SERVICE IN VIETNAMSTUDENT’S FULL NAMESTUDENT

Determinant of customer satisfaction of fedex service in vietnam ive research conduct were developed from many previous researches. The data was collected from 99 randomly respondents which focused business group. I

n addition to this, the Pearson's Correlation Coefficient Analysis, Chi-square (X2) and ANOVA (F-Test) were used to test the hypotheses of this study. Determinant of customer satisfaction of fedex service in vietnam

In sum, the results of this study shows that there arc many factors that are related to price and quality' of FedEx service are significant relevant t

Determinant of customer satisfaction of fedex service in vietnam

o customer satisfaction in the part of finding and analysis accordingly. Meanwhile, the transit time, office, quick respond and working time have not

SOUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECT JOICW(BMBR5103)DETERMINANT OF CUSTOMER SATISFACTION OF FEDEX SERVICE IN VIETNAMSTUDENT’S FULL NAMESTUDENT

Determinant of customer satisfaction of fedex service in vietnam professor. Dr. Nguyen Phan for his invaluable guidance, encouragements, suggestions, comments and assistances throughout the period of this thesis. Y

our kind advice will encourage me to do further research in future.I would like to thank IIUTECH and 0ƯM for giving me the opportunity to finish my Ma Determinant of customer satisfaction of fedex service in vietnam

ster Thesis Project under Dr. Nguyen Phan as my supervisor. The experience of completing this research is priceless. And also, thank you to the respon

Determinant of customer satisfaction of fedex service in vietnam

dents who cooperated in the questionnaire.Finally, I really appreciate FedEx managements that allowed me to approach many aspects of FedEx business an

SOUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECT JOICW(BMBR5103)DETERMINANT OF CUSTOMER SATISFACTION OF FEDEX SERVICE IN VIETNAMSTUDENT’S FULL NAMESTUDENT

Determinant of customer satisfaction of fedex service in vietnam eing my back up while I am taking this course. I believed that with our good relationship and cooperation, we can take our company to the higher level

of customer satisfaction.2eOPEN UNIVERSITYMALAYSIATABLE OF CONTENT Determinant of customer satisfaction of fedex service in vietnam

SOUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECT JOICW(BMBR5103)DETERMINANT OF CUSTOMER SATISFACTION OF FEDEX SERVICE IN VIETNAMSTUDENT’S FULL NAMESTUDENT