Inpatients satisfaction for medical service in the hospitals in ho chi minh city
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: Inpatients satisfaction for medical service in the hospitals in ho chi minh city
Inpatients satisfaction for medical service in the hospitals in ho chi minh city
SOUMi*- -...'------ -....- ■..... — ~ ItOPEN UNIVERSITY MALAYSIARESEARCH PROJECT(BMBR5103)INPATIENTS’ SATISFACTION FOR MEDICAL SERVICE IN THE HOSPITAL Inpatients satisfaction for medical service in the hospitals in ho chi minh city LS IN HO CHI MINH CITYIStudent’s full name: Nguyen Thi Thanh ThuyStudent ID: 2452607Intake: November, 2012Advisor’s name and Title: Assoc. Pro f.,PhD. Phan Dinh NguyenHUTECH LIBRARYA- &WA 'HCMC, April 2014Ì1'■ ■ n-........aAdvisor's assessmentAdvisor's signatureResearch Project - BMBR 5103ABSTRACTNo Inpatients satisfaction for medical service in the hospitals in ho chi minh city wadays, our society has developing trend. The population is crowded so the requirement for medical service is high and medical services are necessaryInpatients satisfaction for medical service in the hospitals in ho chi minh city
for our life. This matter is interested in the whole society. Therefore health care service always requires changing and improves to meet various custSOUMi*- -...'------ -....- ■..... — ~ ItOPEN UNIVERSITY MALAYSIARESEARCH PROJECT(BMBR5103)INPATIENTS’ SATISFACTION FOR MEDICAL SERVICE IN THE HOSPITAL Inpatients satisfaction for medical service in the hospitals in ho chi minh city 1200 patients who used medical service in the hospitals in Ho Chi Minh City by questionnaires. The result analyzed by SPSSIó.The research shows that patients’ satisfaction depends on five factors, such as Tangibles, Empathy, Reliability, Assurance, and Responsiveness. The level of influence on pati Inpatients satisfaction for medical service in the hospitals in ho chi minh city ents' satisfaction is different. The highest factor that proves Responsiveness, the second factor impacts Empathy, the third factor is Assurance, TangInpatients satisfaction for medical service in the hospitals in ho chi minh city
ibles is the fourth factor and Reliability is the lowest. Moreover the result also analyses satisfaction of some qualitative factors, such as: age, joSOUMi*- -...'------ -....- ■..... — ~ ItOPEN UNIVERSITY MALAYSIARESEARCH PROJECT(BMBR5103)INPATIENTS’ SATISFACTION FOR MEDICAL SERVICE IN THE HOSPITAL Inpatients satisfaction for medical service in the hospitals in ho chi minh city tyWritten by: Nguyen Thi Thanh ThuyResearch Project - BMBR 5103ACKNOWLEDGEMENTSThis research is "Inpatients' satisfaction for medical services in (he hospitals in Ho Chi Minh City"I am truly grateful to my supervisor. Assoc .Prof.. PhD. Phan Dinh Nguyen for his help and support over the period of my Inpatients satisfaction for medical service in the hospitals in ho chi minh city course. 1 would like to express my deepest gratitude to all people and organizations that supported, provided assistance and information in order toInpatients satisfaction for medical service in the hospitals in ho chi minh city
make this research. Furthermore. I deeply appreciated the lecturers and staff of the project, who helped me improve my knowledge and fulfill the progrSOUMi*- -...'------ -....- ■..... — ~ ItOPEN UNIVERSITY MALAYSIARESEARCH PROJECT(BMBR5103)INPATIENTS’ SATISFACTION FOR MEDICAL SERVICE IN THE HOSPITAL Inpatients satisfaction for medical service in the hospitals in ho chi minh city ng my study. Their love and support mean a great deal to me. I would like to reserve the pleasure of the graduate for them. Thank you very much to all ofyou!Written by: Nguyen Thi Thanh ThuyResearch Project - BMBR 5103THE TABLE OF CONTENTSABSTRACTACKNOWLEDGEMENTSTHE TABLE OF CONTENTSCHAPTER 1 INTROD Inpatients satisfaction for medical service in the hospitals in ho chi minh city UCTION.................................................11.1.The reason why choose the topic................................I1.2.The objective of the tInpatients satisfaction for medical service in the hospitals in ho chi minh city
opic.....................................ISOUMi*- -...'------ -....- ■..... — ~ ItOPEN UNIVERSITY MALAYSIARESEARCH PROJECT(BMBR5103)INPATIENTS’ SATISFACTION FOR MEDICAL SERVICE IN THE HOSPITALSOUMi*- -...'------ -....- ■..... — ~ ItOPEN UNIVERSITY MALAYSIARESEARCH PROJECT(BMBR5103)INPATIENTS’ SATISFACTION FOR MEDICAL SERVICE IN THE HOSPITALGọi ngay
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