Measuring customer satisfaction and loyalty with online shopping in viet nam
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: Measuring customer satisfaction and loyalty with online shopping in viet nam
Measuring customer satisfaction and loyalty with online shopping in viet nam
https://khothu vien .comSOUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECT(BMBR5103)Measuring customer satisfaction and loyalty with online shopping in Viet Measuring customer satisfaction and loyalty with online shopping in viet nam t NamSTUDENT’S FULL NAMESTUDENT IDINTAKEADVISOR’S NAME & TITLE: NGUYEN TH! THANH TAM: 2451971: September 2012: PhD. PHAN THI GIAC TAMHUTECH LIBRARY4-41609Advisor’s assessment.ĩ k X. jxrpyss .\.L. J s. ì*}.... L.... ab'-MTAS. . .'ã . .... Síi h.: Ịía iv.n... .vtỸtaệ. Jiu... £ciaài?& <.. ỉ^kxỊf^bjĩ9.. Measuring customer satisfaction and loyalty with online shopping in viet nam . .Ltffex. z. c. £ X . ........................................................ita....Ằìíi^. Íì4.. .^ỉ/..... .■^K... ử^í^ứr.....c. I^Xĩđiaotvỉi.iĩvỊííMeasuring customer satisfaction and loyalty with online shopping in viet nam
n...í. k..ĩ................................Advisor’s signature2ACKNOWLEDGEMENTIn fact, I would like to express my sincere gratitude Ph.D Phan Thi Giachttps://khothu vien .comSOUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECT(BMBR5103)Measuring customer satisfaction and loyalty with online shopping in Viet Measuring customer satisfaction and loyalty with online shopping in viet nam seftil information to do this assignment. And more importantly, we would to say special thanks to our team -mates who have made significant contributions to the research W'ith constructive comments and various ideas.Finally, especially, thank to my parents and my dearest friend who always believe in Measuring customer satisfaction and loyalty with online shopping in viet nam my effort and help me to get over all obstacles.With kindest regardsNguyen Th) Thanh Tam3EXCUT1VE SUMMARYThe prữnary goal of this research is to analMeasuring customer satisfaction and loyalty with online shopping in viet nam
yze, measure the customer satisfaction and loyalty of the online customers in Vietnam. The theoretical framework discusses in brief about the effects https://khothu vien .comSOUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECT(BMBR5103)Measuring customer satisfaction and loyalty with online shopping in Viet Measuring customer satisfaction and loyalty with online shopping in viet nam m performing online business. To understand the customer satisfaction and loyalty level of online Vienam shoppers, we pursued with the collection of quantitative data with the help of online survey. This study has no limits regarding different product categories. From marketing and strategic point o Measuring customer satisfaction and loyalty with online shopping in viet nam f view we will point out those factors that might affect the customers, while purchasing goods online. To measure the customer satisfaction and loyaltMeasuring customer satisfaction and loyalty with online shopping in viet nam
y of online shoppers in Vietnam, the survey results arc calculated with the help of Simple Random Sampling method and Net Promoter Score (NPS) model.Ahttps://khothu vien .comSOUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECT(BMBR5103)Measuring customer satisfaction and loyalty with online shopping in Viet Measuring customer satisfaction and loyalty with online shopping in viet nam customers will be loyal and can be retained only when online businesses constantly satisfy them by providing detailed product information on websites, superior customer service, quality and timely delivery of good and importantly effective, website designs. Identifying the critical factors affecting Measuring customer satisfaction and loyalty with online shopping in viet nam loyalty and satisfaction of the online customers in Vietnam is an interesting research question for both academic and applied researcliers.Thesis keyMeasuring customer satisfaction and loyalty with online shopping in viet nam
words: Online shopping, Customer satisfaction. Loyalty, E-commerce, Vietnam.4https://khothu vien .comSOUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECT(BMBR5103)Measuring customer satisfaction and loyalty with online shopping in Viethttps://khothu vien .comSOUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECT(BMBR5103)Measuring customer satisfaction and loyalty with online shopping in VietGọi ngay
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