Research on learning satisfaction at universities in HCMC
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Research on learning satisfaction at universities in HCMC
©OUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECT(BMBR5103)RESEARCH ON LEARNING SATISFACTION AT UNIVERSITIES IN HCMCSTUDENT’S FULL NAMESTUDENT IDINTAKEADVI Research on learning satisfaction at universities in HCMC ISOR’S NAME & TITLE: NGUYEN THE ANH: CGSVNOOO15634: MAY 2013: ASSOC. PROF. DR. NGUYEN PHANHUTECH LIBRARY 4-6 ÍỀỈỊ41913Advisor’s assessmentAdvisor’s signatureACKNOWLEDGEMENTI would like to thanks the following people for their support, without whose help this researchwould not been possible:1 gratefu Research on learning satisfaction at universities in HCMC l acknowledge the help of Assoc, prof Nguyen Phan, my research supervisor, for suggestions and guidance inthe research process, since keeping my progrResearch on learning satisfaction at universities in HCMC
ess on schedule. His responsibilities and teaching methods have motivated me very- much in the research capability.I would like to offer my special th©OUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECT(BMBR5103)RESEARCH ON LEARNING SATISFACTION AT UNIVERSITIES IN HCMCSTUDENT’S FULL NAMESTUDENT IDINTAKEADVI Research on learning satisfaction at universities in HCMC chnical supports.Thanks arc also due to MBAK09C classmates, who gave me much valuable advices in all stages of the research, for theories and data analysis method. They helped me understand more clearly research-practices al Universities in HCMC.Finally. I would also like to extend my thanks to the Research on learning satisfaction at universities in HCMC students about their kindness, who helped me to finish the Learning Satisfaction survey results.ABSTRACTSenice quality significantly contributes to leResearch on learning satisfaction at universities in HCMC
arning satisfaction at universities. Learning satisfaction is an important subject to study in which students were considered as “primary consumers (O©OUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECT(BMBR5103)RESEARCH ON LEARNING SATISFACTION AT UNIVERSITIES IN HCMCSTUDENT’S FULL NAMESTUDENT IDINTAKEADVI Research on learning satisfaction at universities in HCMC m. This study examines undergraduate and Master learning students at Universities in IICMC. A questionnaire and interview were used to collect data about the satisfaction level of students. Five dimensions of SERVPERF model (reliability, assurance, tangibles, empathy, and responsiveness) were applie Research on learning satisfaction at universities in HCMC d for accessing learning quality. The results show that five dimensions have a significantly impact on learning satisfaction, specifically, “ResponsivResearch on learning satisfaction at universities in HCMC
eness" and “Reliability” were the strongest impact. The conclusion can also be drawn that service quality has positively correlations with students’ s©OUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECT(BMBR5103)RESEARCH ON LEARNING SATISFACTION AT UNIVERSITIES IN HCMCSTUDENT’S FULL NAMESTUDENT IDINTAKEADVI Research on learning satisfaction at universities in HCMC e smdcnls’ perceptions in learning satisfaction.Keyword: Learning satisfaction, Service quality. SERPERF, SERVQUAL.TABLE OF CONTENTSACKNOWLEDGEMENT......................................................1ABSTRACT.............................................................2CHAPTER I: INTRODUCTION..... Research on learning satisfaction at universities in HCMC .........................................11.1Problem statement..............................................11.2Research Objectives...................Research on learning satisfaction at universities in HCMC
...........................31.3Research questions...............................................3©OUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECT(BMBR5103)RESEARCH ON LEARNING SATISFACTION AT UNIVERSITIES IN HCMCSTUDENT’S FULL NAMESTUDENT IDINTAKEADVI©OUMOPEN UNIVERSITY MALAYSIARESEARCH PROJECT(BMBR5103)RESEARCH ON LEARNING SATISFACTION AT UNIVERSITIES IN HCMCSTUDENT’S FULL NAMESTUDENT IDINTAKEADVIGọi ngay
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