High turnover rate and job stress of salesman in orient commercial bank
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High turnover rate and job stress of salesman in orient commercial bank
Executive SummaryBanking industry has been witnessing a lot of growth, improving on its technological and global competition within banks. With the st High turnover rate and job stress of salesman in orient commercial banktrategy to expand the market, OCB has a plan to establish more than 20 branches and agencies throughout Vietnam from 2017-2020, it create the need of a huge human resource to run this business plan. However, the turnover rate of OCB has been continuously growing by recent years.The objective of this High turnover rate and job stress of salesman in orient commercial bank research is to find out what problems are affecting OCB employee retention and making high turnover rate over recent years.Using secondary data fromHigh turnover rate and job stress of salesman in orient commercial bank
the HR department and primary data from in-depth interviews with two groups of interviewees who are the current employees and exemployees who quit jobExecutive SummaryBanking industry has been witnessing a lot of growth, improving on its technological and global competition within banks. With the st High turnover rate and job stress of salesman in orient commercial bankt potential causes of the problem, it is found that work overload, and work-life imbalance or work-family conflict are root causes leading to job stress.Forwards, the paper suggests that the alternatives which is mixed combination of the redesign and apply the new model to put the right person into High turnover rate and job stress of salesman in orient commercial bankright function in sales team are proposed to reduce the job stress of OCB salesman.Finally, the action plan with detailed steps was presented to impleHigh turnover rate and job stress of salesman in orient commercial bank
ment this solution.3AcknowledgementsI would like to acknowledge all people who supported me during my studies. First, I would like to thank my superviExecutive SummaryBanking industry has been witnessing a lot of growth, improving on its technological and global competition within banks. With the st High turnover rate and job stress of salesman in orient commercial bankhow my gratitude to my manager, my colleagues at OCB who gave me chance to conduct the research and spent time on interviews with me to come up the result of this thesis.I also send my sincere thankfulness to my parents and friends for their support and encouragement.TABLE OF CONTENTS1PROBLEM IDENTI High turnover rate and job stress of salesman in orient commercial bankFICATION............................................................81.1Company background............................................................High turnover rate and job stress of salesman in orient commercial bank
81.1.1Company history...........................................................81.1.2Company Vision. Mission and Core Value..........................Executive SummaryBanking industry has been witnessing a lot of growth, improving on its technological and global competition within banks. With the st High turnover rate and job stress of salesman in orient commercial bank......................91.2.1Problem symptoms - Turnover rate status in OCB............................91.2.2Justify the consequences of the selected symptoms that lead to further investigation 101.3Potential problems and justify the main problem..............................111.3.1Income dissatisfac High turnover rate and job stress of salesman in orient commercial banktion and high turnover rate............................111.3.2Lack of career development opportunity and high turnover rate............121.3.3Job streHigh turnover rate and job stress of salesman in orient commercial bank
ss and high turnover rate........................................131.3.4Initial Cause and Effect map.............................................151.3Executive SummaryBanking industry has been witnessing a lot of growth, improving on its technological and global competition within banks. With the st High turnover rate and job stress of salesman in orient commercial bank.........162.1Potential causes of problem and justification - The factors cause job stress..162.1.1Work overload............................................................172.1.2Work family conflict/ work-life imbalance................................192.2Cause and Effect Map....................... High turnover rate and job stress of salesman in orient commercial bank..................................202.3Cause justification..........................................................213ALTERNATIVE SOLUTIONS..........High turnover rate and job stress of salesman in orient commercial bank
..................................................223.1The first alternative solution: Redesign job to enhance specializations and place the employeesExecutive SummaryBanking industry has been witnessing a lot of growth, improving on its technological and global competition within banks. With the stExecutive SummaryBanking industry has been witnessing a lot of growth, improving on its technological and global competition within banks. With the stGọi ngay
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