kl huynh nguyen ngoc anh dao 082674q

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kl huynh nguyen ngoc anh dao 082674q

........................................ CTVIET NAM GENERAL CONFEDERATION OF LABOURTON DƯC THANG UNIVERSITYDEPARTMENT OF BUSINESS ADMINISTRATIONĐAI HỌ

kl huynh nguyen ngoc anh dao 082674qỌC rÔN ĐỬC THẤNG TON DUG THANG UNIVERSITYFACTORS THAT INFLUENCE ON THE LOGISTICS SERVICE QUALITY OF LOGISTICS C OMPANIES IN HO CHI MINH CITYThesis sub

mitted as a requirement for the degree Bachelor of Business AdministrationSupervisor: MBA. MAI NGUYEN TRUONG SONStudent: HUYNH NGI YEN NGOC ANII DAOSt kl huynh nguyen ngoc anh dao 082674q

udent ID: 082674ỌIntake: 12HO CHI MINH CITY, AUG 2012ACKNOWLEDGEMENTI would like to express my sincere gratitude to all those who gave me the possibil

kl huynh nguyen ngoc anh dao 082674q

ity to complete this thesis.I want to thank to Ton Due Thang teachers in helping me to broaden my view and knowledge.The special thank goes to my help

........................................ CTVIET NAM GENERAL CONFEDERATION OF LABOURTON DƯC THANG UNIVERSITYDEPARTMENT OF BUSINESS ADMINISTRATIONĐAI HỌ

kl huynh nguyen ngoc anh dao 082674qresearch for and writing of this thesis.My grateful thanks also go to the board of director of LOKI Co..Ltd. along with emloyees of import and export

department, enthusiastically helped me from time to time during my intership program in there and my research.Finally, I thanks my friends who always kl huynh nguyen ngoc anh dao 082674q

encourage and help me to finished this thesis.Once again I would like to thank all.LIST OF ABBREVIATIONSEFA:Exploratory Factor AnalysisPAF:Principal A

kl huynh nguyen ngoc anh dao 082674q

xis FactoringOI.S:Ordinary I.east SquareKMO :Kaiser. Meyer and OlkinVIF:Variance Inflation FactorFIATA :International Federation of Freight Forwarders

........................................ CTVIET NAM GENERAL CONFEDERATION OF LABOURTON DƯC THANG UNIVERSITYDEPARTMENT OF BUSINESS ADMINISTRATIONĐAI HỌ

kl huynh nguyen ngoc anh dao 082674qzationRe3:Ensuring in taking care of goods properlyRe4:Delivering goods to right placeRc5:Delivering goods in right limeRe6:Delivering goods in their

right qualitylanl:Meeting the customers' demand about storage systemTan2:rhe readiness of loading and unloading equipmentTan3:Equipment for packing, m kl huynh nguyen ngoc anh dao 082674q

arking and sorting goods

........................................ CTVIET NAM GENERAL CONFEDERATION OF LABOURTON DƯC THANG UNIVERSITYDEPARTMENT OF BUSINESS ADMINISTRATIONĐAI HỌ