Luận văn thạc sĩ tiếng anh customer satisfaction assessment for quality of customer service at thinh vuong commercial jointstock bank
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: Luận văn thạc sĩ tiếng anh customer satisfaction assessment for quality of customer service at thinh vuong commercial jointstock bank
Luận văn thạc sĩ tiếng anh customer satisfaction assessment for quality of customer service at thinh vuong commercial jointstock bank
NATIONAL ECONOMIC UNIVERSITYBUSINESS SCHOOLE-BBA PROGRAMCUSTOMER SATISFACTION ASSESSMENT FOR QUALITY OF CUSTOMER SERVICE AT THINH VUONG COMMERCIAL JOI Luận văn thạc sĩ tiếng anh customer satisfaction assessment for quality of customer service at thinh vuong commercial jointstock bankINTSTOCK BANKBachelor of Business Administration in English (E-BBA) ThesisSupervisor : Associate professor Ph.D Vu Thanh HungStudent:Nguyen Til AnhClass:E-BBA 7AHANOI, 2019ACKNOWLEDGEMENTThis thesis has been completed al Vietnam Prosperity Joint Slock Commercial Bank. In order to get this essay, I w Luận văn thạc sĩ tiếng anh customer satisfaction assessment for quality of customer service at thinh vuong commercial jointstock bankould like to express my sincere and deepest gratitude to Vietnam Prosperity Commercial Joint Stock Bank Lang Ila , the business department and especiaLuận văn thạc sĩ tiếng anh customer satisfaction assessment for quality of customer service at thinh vuong commercial jointstock bank
lly to thank Mrs. Minh Iluyen for his direct wholeheartedly guide and help me. Thanks to these valuable guidance, during the process of deploying, resNATIONAL ECONOMIC UNIVERSITYBUSINESS SCHOOLE-BBA PROGRAMCUSTOMER SATISFACTION ASSESSMENT FOR QUALITY OF CUSTOMER SERVICE AT THINH VUONG COMMERCIAL JOI Luận văn thạc sĩ tiếng anh customer satisfaction assessment for quality of customer service at thinh vuong commercial jointstock bank to convey useful scientific knowledge to myself in the past years and especially my instructor Ph.D Vu Thanh Hung has made valuable comments, helping me to complete this research paper1 would like to send my deepest gratitude to the bank for creating all favorable conditions to help me collect data Luận văn thạc sĩ tiếng anh customer satisfaction assessment for quality of customer service at thinh vuong commercial jointstock bank and necessary research materials related to the graduation topic easily and conveniently.1 would like to acknowledge the effort and valuable and enthLuận văn thạc sĩ tiếng anh customer satisfaction assessment for quality of customer service at thinh vuong commercial jointstock bank
usiastic contributions of you who have contributed their ideas and helped me to develop, investigate and collect the data. In order to achieve the sucNATIONAL ECONOMIC UNIVERSITYBUSINESS SCHOOLE-BBA PROGRAMCUSTOMER SATISFACTION ASSESSMENT FOR QUALITY OF CUSTOMER SERVICE AT THINH VUONG COMMERCIAL JOI Luận văn thạc sĩ tiếng anh customer satisfaction assessment for quality of customer service at thinh vuong commercial jointstock bankent and encouragement of the family’s deep sympathy.Finally, 1 look forward to receiving the contributions, comments and criticisms from the teachers and all readers.1TABLE OF CONTENTSACKNOWLEDGEMENT......................................................1ABBREVIATIONS................................. Luận văn thạc sĩ tiếng anh customer satisfaction assessment for quality of customer service at thinh vuong commercial jointstock bank.......................5LIST OF MODEL........................................................6LIST OF TABLE...........................................Luận văn thạc sĩ tiếng anh customer satisfaction assessment for quality of customer service at thinh vuong commercial jointstock bank
.............7EXECUTIVE SUMMARY....................................................8CHAPTER 1 INTRODUCTION............................................NATIONAL ECONOMIC UNIVERSITYBUSINESS SCHOOLE-BBA PROGRAMCUSTOMER SATISFACTION ASSESSMENT FOR QUALITY OF CUSTOMER SERVICE AT THINH VUONG COMMERCIAL JOI Luận văn thạc sĩ tiếng anh customer satisfaction assessment for quality of customer service at thinh vuong commercial jointstock bankarch question..............................................101.4.Research methodology...........................................101.5.Research scope.................................................111.6.Report structure...............................................11CHAPTER 2: THEORICAL BACKGROUND Luận văn thạc sĩ tiếng anh customer satisfaction assessment for quality of customer service at thinh vuong commercial jointstock bankONCUSTOMERSATISFACTION TOWARD SERVICE QUALITY OF VPBANK AND RESEARCH MODEL OF CUSTOMER CARE SERVICE.............................122.1.Service, serviceLuận văn thạc sĩ tiếng anh customer satisfaction assessment for quality of customer service at thinh vuong commercial jointstock bank
quality and customer care.....................122.1.1.Service......................................................122.1.2.Service quality...........NATIONAL ECONOMIC UNIVERSITYBUSINESS SCHOOLE-BBA PROGRAMCUSTOMER SATISFACTION ASSESSMENT FOR QUALITY OF CUSTOMER SERVICE AT THINH VUONG COMMERCIAL JOI Luận văn thạc sĩ tiếng anh customer satisfaction assessment for quality of customer service at thinh vuong commercial jointstock bank.......................18NATIONAL ECONOMIC UNIVERSITYBUSINESS SCHOOLE-BBA PROGRAMCUSTOMER SATISFACTION ASSESSMENT FOR QUALITY OF CUSTOMER SERVICE AT THINH VUONG COMMERCIAL JOIGọi ngay
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