BIS 99 3rd international conference on business information systems, poznan, poland 14 16 april 1999

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BIS 99 3rd international conference on business information systems, poznan, poland 14 16 april 1999

BIS ’99SpringerLondon Berlin Heidelberg New York Barcelona Hong Kong Milan ParisSanta Clara SingaporeTokyoWitold Abramowicz and Maria E. Orlowska (Eds

BIS 99 3rd international conference on business information systems, poznan, poland 14 16 april 1999s)BIS '993rd International Conference on Business Information Systems, Poznan, Poland, 14-16 April 1999SpringerWitold Abramowicz, ProfessorDepartment

of Computer Science, The Poznan University of Economics, PolandMaria E. Orlowska, Dsc, ProfessorDepartment of Computer Science and Electrical Engineer BIS 99 3rd international conference on business information systems, poznan, poland 14 16 april 1999

ing, The University of Queensland, AustraliaISBN 978-1-85233-167-2 Springer-Verlag London Berlin HeidelbergBritish Library Cataloguing in Publication

BIS 99 3rd international conference on business information systems, poznan, poland 14 16 april 1999

DataBIS ‘99:3rd International Conference on BusinessInformation Systems, Pornan, Poland, 14-16 April 1999 1.Information .storage and retrieval .system

BIS ’99SpringerLondon Berlin Heidelberg New York Barcelona Hong Kong Milan ParisSanta Clara SingaporeTokyoWitold Abramowicz and Maria E. Orlowska (Eds

BIS 99 3rd international conference on business information systems, poznan, poland 14 16 april 1999 025’.06658ISBN-13- 978-1 -85233-167-2C-1SBN-I3: 978-1 -44714)875-7DOI. 10.1007/ 978-1-4471-0875-7Library of Congress Cataloging- in Publication DataA

catalog record for this book Ls available from the Library of CongressApait from any fan dealing for the purposes of research or private study, or cr BIS 99 3rd international conference on business information systems, poznan, poland 14 16 april 1999

iticism ur review, as permitted under the Copyright, Designs and Patents Act 1988, this publication may only be reproduced, stored or transmitted, in

BIS 99 3rd international conference on business information systems, poznan, poland 14 16 april 1999

any form or by any means, with the prior permission in writing of die publishers, or in the case of reprographic reproduction in accordance with the t

BIS ’99SpringerLondon Berlin Heidelberg New York Barcelona Hong Kong Milan ParisSanta Clara SingaporeTokyoWitold Abramowicz and Maria E. Orlowska (Eds

BIS 99 3rd international conference on business information systems, poznan, poland 14 16 april 1999inger Verlag London Limited 1999The use of registered names, trademarks etc. in this publication does not imply, even in the absence of a specific sta

tement, that such names are exempt from the relevant laws and regulations and therefore free for general use.The publisher makes nu representation, ex BIS 99 3rd international conference on business information systems, poznan, poland 14 16 april 1999

press or implied, with regard to the accuracy of the information contained in this book and cannot accept any legal responsibility or liability lor an

BIS 99 3rd international conference on business information systems, poznan, poland 14 16 april 1999

y errors or omissions that may be made.Typesetting: Camera ready by contributors34/3830-543210Viow tá tglkg b Q (.qcowth I I \n PolishTELZKOMUNIKACJA

BIS ’99SpringerLondon Berlin Heidelberg New York Barcelona Hong Kong Milan ParisSanta Clara SingaporeTokyoWitold Abramowicz and Maria E. Orlowska (Eds

BIS 99 3rd international conference on business information systems, poznan, poland 14 16 april 1999boi Co"a«0' end Book'uA'w 'H *>• >r.it.o! petoU =♦*•> og of TP s A ■» O'd-no'y QAd GD*»*Telekomunikocja Polska SA., Poland's notional telecom oper

ator, is the largest flower in Poland's corporate garden. How large exactly? Well, our capital base IS over 30% bigger than the sum of all the other c BIS 99 3rd international conference on business information systems, poznan, poland 14 16 april 1999

ompanies on the Polish Stock exchange. Combined. Our recent privatisation L attracted investors from Poland ond overseas and was 1 healthily Oversubsc

BIS 99 3rd international conference on business information systems, poznan, poland 14 16 april 1999

ribed. And our results reflect Our ambitions: is a Customer base that's growing at a rote of 14% o year; il on investment I developments

BIS ’99SpringerLondon Berlin Heidelberg New York Barcelona Hong Kong Milan ParisSanta Clara SingaporeTokyoWitold Abramowicz and Maria E. Orlowska (Eds