Ebook Pearson new international edition (2/E): Part 2
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: Ebook Pearson new international edition (2/E): Part 2
Ebook Pearson new international edition (2/E): Part 2
wvvw.downloadslide.netThe Housekeeping DepartmentFrom Chapter 8 of Ppchca/ Law of Architecture. Engineering. and Geoscience, Second Canadian Edition, Ebook Pearson new international edition (2/E): Part 2 Brian M Samuels, Doug R.Sanders. Copyright Ộ 2011 by Pearson Canada. Inc. Published by Pearson Canada. All nghts reserved.1 yiwww.downloadslide.netThe Housekeeping Departmentchapter OutlineThe Role of Housekeeping Areas of Responsibility InteractionsManaging Housekeeping StaffingInvenu>ry Managemen Ebook Pearson new international edition (2/E): Part 2tManaging Lost and FoundSafety TrainingCleaning Responsibilities Employee Scheduling Guest Room Cleaning Public space CleaningLaundry OperationsLaundrEbook Pearson new international edition (2/E): Part 2
y Processing Guest-Operated LaundryChapter OverviewFor hoteliers working in a lodging facility, no one area within the hotel is more important than thwvvw.downloadslide.netThe Housekeeping DepartmentFrom Chapter 8 of Ppchca/ Law of Architecture. Engineering. and Geoscience, Second Canadian Edition, Ebook Pearson new international edition (2/E): Part 2t of thrs chapter. In virtually every industry survey, however, guests rate room cleanliness as the single most important feature affecting their decision to choose or not choose a specific hotel.Guests want, first and foremost, a clean room. It is the role of the housekeeping department to provide Ebook Pearson new international edition (2/E): Part 2that Clean room as well as to clean most other areas of the hotel. For this reason, It IS difficult to overestimate the importance of a well-managed aEbook Pearson new international edition (2/E): Part 2
nd properly staffed housekeeping department.In this chapter, we will examine the responsibilities of a hotel's housekeep ng department and hơ.v the wowvvw.downloadslide.netThe Housekeeping DepartmentFrom Chapter 8 of Ppchca/ Law of Architecture. Engineering. and Geoscience, Second Canadian Edition, Ebook Pearson new international edition (2/E): Part 2t select and properly tram their staff, manage product inventories, and also protect guest property accidentally left behind when guests check out. This chapter examines all of these functions and the importance of safety training for everyone working in housekeep ng . Training can be especially cha Ebook Pearson new international edition (2/E): Part 2llenging if. as IS often the case, the staff of the department 1$ multinational and. therefore, multilingual.The job of the housekeeping department isEbook Pearson new international edition (2/E): Part 2
complex and becomes more so every day. Property cleaning a hotel requires knowledge of the many available tools and chemicals that make cleaning jobswvvw.downloadslide.netThe Housekeeping DepartmentFrom Chapter 8 of Ppchca/ Law of Architecture. Engineering. and Geoscience, Second Canadian Edition, Ebook Pearson new international edition (2/E): Part 2addition to cleaning rooms, the housekeeping department in most hotels is responsible for cleaning the sheets, towels, and other Items processed in the hotel's laundry area While some hotels do not do their own laundry on-site (on-premise), in most hotels the on-premise laundry lOPU IS a Significant Ebook Pearson new international edition (2/E): Part 2 part of the housekeeping department's daily activities. In this chapter, we will examine the steps utilized to precess laundry in an OPL, as well asEbook Pearson new international edition (2/E): Part 2
the unique features of on-premise guest-operated laundry facilities.192www.downloadslide.netThe Housekeeping DepartmentChapter Objectives1To identify wvvw.downloadslide.netThe Housekeeping DepartmentFrom Chapter 8 of Ppchca/ Law of Architecture. Engineering. and Geoscience, Second Canadian Edition, Ebook Pearson new international edition (2/E): Part 2ests.3Io stxw the importance ol safely training lor employees working m housekeeping.4Io leach you, in detail, how Iwusekeepers should clean guesl rooms and public space areas in a lodging facility.5Tn oxpUin the processes required to clean the laundry generated hy a lodging facility.THE ROLE OF HOU Ebook Pearson new international edition (2/E): Part 2SEKEEPINGThe housekeeping department in a hotel is responsible for rhe hotel's cleanliness. Because that is true, ever}' guest or visitor to the hotelEbook Pearson new international edition (2/E): Part 2
will readily he able to see the re soils of the housekeepers’ work, when a hotel’s housekeeping staff is effective, guesi satisfaction is high, emplowvvw.downloadslide.netThe Housekeeping DepartmentFrom Chapter 8 of Ppchca/ Law of Architecture. Engineering. and Geoscience, Second Canadian Edition, Ebook Pearson new international edition (2/E): Part 2laints soar, employees al the front desk and in other departments of the hotel become disillusioned about management's commitment to quality service, and profits suffer due to increased allowances and adjustments made at the front desk to compensate guests for poor experiences. In addition. guests w Ebook Pearson new international edition (2/E): Part 2ho feel the hotel was not dean simply do not return.Areas of ResponsibilityThe number of areas in a hotel that must be cleaned is so large that the hoEbook Pearson new international edition (2/E): Part 2
usekeeping department will nearly always be the hotel's largest department in terms of number of employees. Depending on the type and size of the hotewvvw.downloadslide.netThe Housekeeping DepartmentFrom Chapter 8 of Ppchca/ Law of Architecture. Engineering. and Geoscience, Second Canadian Edition, wvvw.downloadslide.netThe Housekeeping DepartmentFrom Chapter 8 of Ppchca/ Law of Architecture. Engineering. and Geoscience, Second Canadian Edition,Gọi ngay
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