Ebook Retail management - A strategic approach (13/E): Part 2
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Ebook Retail management - A strategic approach (13/E): Part 2
www.downloadslide.comPart 5Managing a Retail BusinessChallengesCnrenoisby permissionIn Part Five,the elements of managing a retail enteiprise are disc Ebook Retail management - A strategic approach (13/E): Part 2cussed.We first look at the steps in setting up a retail organization and the special human resource management environment of retailing. Operations management is then examined—from both financial and operational perspectives.Chapter 11reports how a retailer can use Its organizational structure to a Ebook Retail management - A strategic approach (13/E): Part 2ssign tasks, policies, resources, authority, responsibilities, and rewards to satisfy the needs of the target market, employees, and management. We alEbook Retail management - A strategic approach (13/E): Part 2
so show how human resource management can be applied so that the structure works properly. Human resource management consists of recruiting, selectingwww.downloadslide.comPart 5Managing a Retail BusinessChallengesCnrenoisby permissionIn Part Five,the elements of managing a retail enteiprise are disc Ebook Retail management - A strategic approach (13/E): Part 2gy. We discuss these topics: profit planning, asset management (including the strategic profit model, other key ratios, and financial trends m retailing), budgeting, and resource allocation.Chapter 13presents the operational aspects of operations management We cover these specific concepts: operatio Ebook Retail management - A strategic approach (13/E): Part 2ns blueprint; store format, size, and space allocation; personnel utilization; store maintenance, energy management, and renovations; inventory manageEbook Retail management - A strategic approach (13/E): Part 2
ment; store security; Insurance; credit management; computerization; and crisis management.1. To study the procedures involved in setting up a retail www.downloadslide.comPart 5Managing a Retail BusinessChallengesCnrenoisby permissionIn Part Five,the elements of managing a retail enteiprise are disc Ebook Retail management - A strategic approach (13/E): Part 2he special human resource environment of retailingSuperior human resource management in retailing not only requires that a firm hire and train good employees but the firm must also keep them motivated, With the high employee turnover rate in retailing, this is not an easy task. One estimate is that Ebook Retail management - A strategic approach (13/E): Part 2the cost of replacing a $10 per hour retail employee averages more than S3,300/ Since the turnover rate among some retailers can easily exceed 70 percEbook Retail management - A strategic approach (13/E): Part 2
ent per year, costs related to employee turnover can amount to a very large expenditure.Strategies a retailer can use to reduce turnover among low-wagwww.downloadslide.comPart 5Managing a Retail BusinessChallengesCnrenoisby permissionIn Part Five,the elements of managing a retail enteiprise are disc Ebook Retail management - A strategic approach (13/E): Part 2have advanced to managerial positions.» Be understanding Grant exceptions to occasional lateness or absenteeism if there is good cause {sickness, family crisis, etc.).►Make the job relevant to company goals. Show employees the value of short waiting lines, clean facilities, and customer-service-cent Ebook Retail management - A strategic approach (13/E): Part 2ric employees.4. To describe the principles and practices involved with the human resource management process in retailingSource: s phrvS'iu«eT5to:l:REbook Retail management - A strategic approach (13/E): Part 2
epnnteđ 0/ permiss»o<'292www.downloadslide.comCHAPTER 11 • RETAIL ORGANIZATION ANO HUMAN RESOURCE MANAGEMENT 293►Minimize boredom by rotating /obi. Stwww.downloadslide.comPart 5Managing a Retail BusinessChallengesCnrenoisby permissionIn Part Five,the elements of managing a retail enteiprise are disc Ebook Retail management - A strategic approach (13/E): Part 2he trainer respectfully instructs and corrects the new employee.OverviewManaging a retail business comprises three steps: setting up an organization structure, hiring and managing personnel, and managing operations financially and nonfinancially. The first two steps of this procedure are covered in Ebook Retail management - A strategic approach (13/E): Part 2this chapter. Chapters 12 and 13 deal with operations management.SETTING UP A RETAIL ORGANIZATIONThrough a retail organization, a firin structures andEbook Retail management - A strategic approach (13/E): Part 2
assigns tasks (functions), policies, resources, authority, responsibilities, and rewards to efficiently and effectively satisfy the needs of its targwww.downloadslide.comPart 5Managing a Retail BusinessChallengesCnrenoisby permissionIn Part Five,the elements of managing a retail enteiprise are disc Ebook Retail management - A strategic approach (13/E): Part 2structure.www.downloadslide.comPart 5Managing a Retail BusinessChallengesCnrenoisby permissionIn Part Five,the elements of managing a retail enteiprise are discGọi ngay
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