From products to services insights and experience from companies which have embraced the service economy
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: From products to services insights and experience from companies which have embraced the service economy
From products to services insights and experience from companies which have embraced the service economy
From Products to ServicesInsight and experience from companies which have embraced the service economyLaurie YoungJohn Wiley & Sons, LtdFrom Products From products to services insights and experience from companies which have embraced the service economy to ServicesFrom Products to ServicesInsight and experience from companies which have embraced the service economyLaurie YoungJohn Wiley & Sons, LtdCopyright @ 2(X)8John Wiley & Sons Ltd, Tile Atrium, Southern Gate, Chichester,West Sussex PO19 8SQ, EnglandTelephone (+44) 1243 779777Email (for orders From products to services insights and experience from companies which have embraced the service economy and customer service enquiries): cs-books@wiley.co.ukVisit our Home Page on www.wiley.comAll Rights Reserved. No part of this publication may be reprFrom products to services insights and experience from companies which have embraced the service economy
oduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning or otherwisFrom Products to ServicesInsight and experience from companies which have embraced the service economyLaurie YoungJohn Wiley & Sons, LtdFrom Products From products to services insights and experience from companies which have embraced the service economy 90 Tottenham Court Road, London WIT 4LP, UK, without the permission in writing of the Publisher. Requests to the Publisher should be addressed to the Permissions Department, John Wiley & Sons Ltd, The Atrium, Southern Gate, Chichester, West Sussex PO19 8SQ, England, or emailed to permreq@wiley.co.u From products to services insights and experience from companies which have embraced the service economyk, or faxed to (+44) 1243 770620.Designations used by companies to distinguish their products are often claimed as trademarks. All brand names and proFrom products to services insights and experience from companies which have embraced the service economy
duct names used in this book are trade names, service marks, trademarks or registered trademarks of their respective owners. The Publisher is not assoFrom Products to ServicesInsight and experience from companies which have embraced the service economyLaurie YoungJohn Wiley & Sons, LtdFrom Products From products to services insights and experience from companies which have embraced the service economyhe subject matter covered. It is sold on the understanding that the Publisher is not engaged in rendering professional services. It professional advice or other expert assistance is required, the services of a competent professional should be sought.Other Wiley Editorial OfficesJohn Wiley & Sons Inc From products to services insights and experience from companies which have embraced the service economy., 111 River Street, Hoboken, NJ 07030, USAJossey-Rass, 989 Market Street, San Francisco, CA 94103-1741. USAWiley-VCH Verlag GmbH, Boschstr. 12, D-694From products to services insights and experience from companies which have embraced the service economy
69 Weinheim, GermanyJohn Wiley 81 Sons Australia Ltd, 42 McDougall Street, Milton, Queensland 4064. AustraliaJohn Wiley <&. Sons (Asia) Pte Ltd, 2 CleFrom Products to ServicesInsight and experience from companies which have embraced the service economyLaurie YoungJohn Wiley & Sons, LtdFrom Products From products to services insights and experience from companies which have embraced the service economyo publishes its books in a variety of electronic formats. Some content that appears in print may not be available in electronic books.Library of Congress Cataloging-in-Publication DataYoung, Laurie, 1955-From products to services : insight and experience from companies which have embraced the servic From products to services insights and experience from companies which have embraced the service economye economy / Laurie Young.p. cm.Includes bibliographical references and index.ISBN 978-0-470-02668-7 (cloth : alk. paper) 1. Service industries. 2. CusFrom products to services insights and experience from companies which have embraced the service economy
tomer services. 3. New products. I. Title.HD9980.5.Y68 2008658.8-dc22From Products to ServicesInsight and experience from companies which have embraced the service economyLaurie YoungJohn Wiley & Sons, LtdFrom Products From Products to ServicesInsight and experience from companies which have embraced the service economyLaurie YoungJohn Wiley & Sons, LtdFrom ProductsGọi ngay
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