(LUẬN văn THẠC sĩ) development of quality management system in accordance with ISO 9001 2000 for ben thanh tourist hanoi

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Nội dung chi tiết: (LUẬN văn THẠC sĩ) development of quality management system in accordance with ISO 9001 2000 for ben thanh tourist hanoi

(LUẬN văn THẠC sĩ) development of quality management system in accordance with ISO 9001 2000 for ben thanh tourist hanoi

VIETNAM NATIONAL UNIVERSITY, HANOI HANOI SCHOOL OF BUSINESSNguyen TheCuongDEVELOPMENT OF QUALITY MANAGEMENT SYSTEM TN ACCORDANCE WITH TSO 9001:2000 FO

(LUẬN văn THẠC sĩ) development of quality management system in accordance with ISO 9001 2000 for ben thanh tourist hanoiOR BEN TIT ANTI TOURIST - HANOIMASTER OF BUSINESS ADMINTSI RATION THESISHanoi - 2007VIETNAM NATIONAL UNIVERSITY, HANOI HANOI SCHOOL OF BUSINESSNguyen

The CuongDEVELOPMENT OF QUALITY MANAGEMENT SYSTEM IN ACCORDANCE WITH ISO 9001:2000 FOR BEN TIIANII TOURIST - HANOIMajor: Business AdministrationCode: (LUẬN văn THẠC sĩ) development of quality management system in accordance with ISO 9001 2000 for ben thanh tourist hanoi

60 34 05MASTER OF BUSINESS ADMINISTR ATION THESISSUPERVISOR: DR. 1A NGOC CAIHanoi - 2007TABLE OF CONTENTACKNOWLEDGEMENTSiABSTRACTiiABSTRACT (Vietnames

(LUẬN văn THẠC sĩ) development of quality management system in accordance with ISO 9001 2000 for ben thanh tourist hanoi

e)ivTABLE OF TERMS DEFINITIONLXLIST OF ILLUSTRATIONSXIVLIST OF ABBREVIATIONSXVINTRODUCTION............................ 11The need for study...........

VIETNAM NATIONAL UNIVERSITY, HANOI HANOI SCHOOL OF BUSINESSNguyen TheCuongDEVELOPMENT OF QUALITY MANAGEMENT SYSTEM TN ACCORDANCE WITH TSO 9001:2000 FO

(LUẬN văn THẠC sĩ) development of quality management system in accordance with ISO 9001 2000 for ben thanh tourist hanoi.......... 46Assumption......................... 47ta sources and Processing........... 48Experiment Method ................. 59Signification.........

............. 610Limitations........................ 611Expected results...................12Short summary....................... 7CHAPTER 1: THEORETI (LUẬN văn THẠC sĩ) development of quality management system in accordance with ISO 9001 2000 for ben thanh tourist hanoi

CAL FOUNDATION ....81.1.What is ISO 9001:2000 .............. 81.2.Why we need to develop ISO 900112000 ...8

VIETNAM NATIONAL UNIVERSITY, HANOI HANOI SCHOOL OF BUSINESSNguyen TheCuongDEVELOPMENT OF QUALITY MANAGEMENT SYSTEM TN ACCORDANCE WITH TSO 9001:2000 FO