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(LUẬN văn THẠC sĩ) research on customer satisfaction for non credit services in joint stock comercial bank for investment and development of viet nam, hoan kiem branch

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Nội dung chi tiết: (LUẬN văn THẠC sĩ) research on customer satisfaction for non credit services in joint stock comercial bank for investment and development of viet nam, hoan kiem branch

(LUẬN văn THẠC sĩ) research on customer satisfaction for non credit services in joint stock comercial bank for investment and development of viet nam, hoan kiem branch

ĐẠI HỌC QUÓC GIA HÀ NỘI KHOA QUẢN TRỊ VÀ KINH DOANHHÀ QUÓC DÙNGRESEARCH ON CUSTOMER SATISFACTION FOR NON-CREDIT SERVICES IN JOINT STOCK COMERCIAL BANK

(LUẬN văn THẠC sĩ) research on customer satisfaction for non credit services in joint stock comercial bank for investment and development of viet nam, hoan kiem branchK FOR INVESTMENR AND DEVELOPMENT OF VIETNAM, HOAN KIE.M BRANCHNGHIÊN CỨU Sự HÀI LÒNG CỦA KHÁCH HÀNG ĐÓI VỚI DỊCH VỤ PHI TÍN DỤNG TẠI NGÂN HÀNG TMCP DẤ

U Tư VÀ PHẤTTRIÈN MẸT NAM - CHI NHÁNH HOÀN KIÉMLUẬN VĂN THẠC sĩ QUẢN TRỊ KINH DOANHHÀ NỘI-2018ĐẠI HỌC QUÓC GIA HÀ NỘI KHOA QUẢN TRỊ VÀ KINH DOANHHÀ ỌU (LUẬN văn THẠC sĩ) research on customer satisfaction for non credit services in joint stock comercial bank for investment and development of viet nam, hoan kiem branch

ÕC DŨNGRESEARC H ON CUSTOMER SATISFAC TION FOR NON-C REDIT SERVICES IN JOINT STOCK COMERCIAL BANK FOR INVESTMENR AND DEVELOPMENT OI VIETNAM, HOAN KIE.

(LUẬN văn THẠC sĩ) research on customer satisfaction for non credit services in joint stock comercial bank for investment and development of viet nam, hoan kiem branch

M BRANCHNGHIÊN cúì; Sự HÀI LÒNG CỦA KHÁCH HÀNG DỒI VÓI DỊCH VỊ PHI TÍN DỤNG TẠI NGÂN HÀNG TMCP DẤU Tư VÀ PHẤT TRIỂN vu; I NAM - CIII NHÁNH HOÀN KIỀM(

ĐẠI HỌC QUÓC GIA HÀ NỘI KHOA QUẢN TRỊ VÀ KINH DOANHHÀ QUÓC DÙNGRESEARCH ON CUSTOMER SATISFACTION FOR NON-CREDIT SERVICES IN JOINT STOCK COMERCIAL BANK

(LUẬN văn THẠC sĩ) research on customer satisfaction for non credit services in joint stock comercial bank for investment and development of viet nam, hoan kiem branchTIONThe author confirms that the research outcome in the thesis is the result of author's independent work during study and research period and It IS

not vet published in other's research and article.The other's research result and documentation (extraction, table, figure, formula, and other documen (LUẬN văn THẠC sĩ) research on customer satisfaction for non credit services in joint stock comercial bank for investment and development of viet nam, hoan kiem branch

t) used in the thesis arc cited properly and the permission (if required) is given.rhe author is responsible in front of the Thesis Assessment Committ

(LUẬN văn THẠC sĩ) research on customer satisfaction for non credit services in joint stock comercial bank for investment and development of viet nam, hoan kiem branch

ee, Hanoi School of Busmess and Management, and the laws for above-mentioned declaration.Date....01.2018ACKNOWLEDGEMENT“During rhe process of fulfilli

ĐẠI HỌC QUÓC GIA HÀ NỘI KHOA QUẢN TRỊ VÀ KINH DOANHHÀ QUÓC DÙNGRESEARCH ON CUSTOMER SATISFACTION FOR NON-CREDIT SERVICES IN JOINT STOCK COMERCIAL BANK

(LUẬN văn THẠC sĩ) research on customer satisfaction for non credit services in joint stock comercial bank for investment and development of viet nam, hoan kiem branch, the supervisor of this research, who has created favorable conditions, instructed and helped enthusiastically as well as responsibly to me during th

e thesis. Secondly. I also appreciate the teachers in Hanoi School Of Business And Management Vietnam National University, the scientists, the authors (LUẬN văn THẠC sĩ) research on customer satisfaction for non credit services in joint stock comercial bank for investment and development of viet nam, hoan kiem branch

of scientific papers helping me complete this essay.11TABLE OF CONTENTSTABLE OF CONTENTS.............................................................

(LUẬN văn THẠC sĩ) research on customer satisfaction for non credit services in joint stock comercial bank for investment and development of viet nam, hoan kiem branch

....1LIST OF TABLES...................................................................viLIST OF FIGURES AND CHARTS....................................

ĐẠI HỌC QUÓC GIA HÀ NỘI KHOA QUẢN TRỊ VÀ KINH DOANHHÀ QUÓC DÙNGRESEARCH ON CUSTOMER SATISFACTION FOR NON-CREDIT SERVICES IN JOINT STOCK COMERCIAL BANK

(LUẬN văn THẠC sĩ) research on customer satisfaction for non credit services in joint stock comercial bank for investment and development of viet nam, hoan kiem branch...................................12.Overview of research situation................................................23.Objectives of the research.....

...............................................53.1General objective............................................................53.2Specific objective (LUẬN văn THẠC sĩ) research on customer satisfaction for non credit services in joint stock comercial bank for investment and development of viet nam, hoan kiem branch

s..........................................................5•1. Objects of the research.......................................................5

ĐẠI HỌC QUÓC GIA HÀ NỘI KHOA QUẢN TRỊ VÀ KINH DOANHHÀ QUÓC DÙNGRESEARCH ON CUSTOMER SATISFACTION FOR NON-CREDIT SERVICES IN JOINT STOCK COMERCIAL BANK

ĐẠI HỌC QUÓC GIA HÀ NỘI KHOA QUẢN TRỊ VÀ KINH DOANHHÀ QUÓC DÙNGRESEARCH ON CUSTOMER SATISFACTION FOR NON-CREDIT SERVICES IN JOINT STOCK COMERCIAL BANK

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