(LUẬN văn THẠC sĩ) service recovery for viettinbank trade finance operationsituation and solution for improvement
➤ Gửi thông báo lỗi ⚠️ Báo cáo tài liệu vi phạmNội dung chi tiết: (LUẬN văn THẠC sĩ) service recovery for viettinbank trade finance operationsituation and solution for improvement
(LUẬN văn THẠC sĩ) service recovery for viettinbank trade finance operationsituation and solution for improvement
VIETNAM NATIONAL UNIVERSITY, HANOIHANOI SCHOOL OF BUSINESSlUDUrar OCRUMtHOANG EHUONGNGASERVICE RECOVERY EOR V1ETINBANK TRADEFINANCE OPERATION:SITUATIO (LUẬN văn THẠC sĩ) service recovery for viettinbank trade finance operationsituation and solution for improvementON AND SOLUTION FOR IMPROVEMENTMajor: Business AdministrationCode: 60 34 05M ASTER OF BUSINESS ADMINISTRATION THESISSUPERVISOR: DR. NGUYEN TH I PHI NGAHANOI - 2012ACKNOWLEDGMENTSFirst and foremost. I would like to show my sincere gratitude to my supervisor. Dr. Nguyen Thi Phi Nga. who has supported (LUẬN văn THẠC sĩ) service recovery for viettinbank trade finance operationsituation and solution for improvementme with her supervision, motivation, and thorough knowledge. All kinds of her supports have enabled me to finish this thesis successfully..Also. 1 wou(LUẬN văn THẠC sĩ) service recovery for viettinbank trade finance operationsituation and solution for improvement
ld like to give my great thanks to my family, my friends, and lecturers and staffs of Hanoi School of Business for their motivation and encouragement VIETNAM NATIONAL UNIVERSITY, HANOIHANOI SCHOOL OF BUSINESSlUDUrar OCRUMtHOANG EHUONGNGASERVICE RECOVERY EOR V1ETINBANK TRADEFINANCE OPERATION:SITUATIO (LUẬN văn THẠC sĩ) service recovery for viettinbank trade finance operationsituation and solution for improvementTRADE FINANCE OPERATION: SITUATION AND SOLUTION FOR IMPROVEMENTHoang Phuong NgaMBA. 2007-2009School of BusinessVietnam National University. HanoiSupervisor: Dr. Nguyen Thi Phi NgaAugust 2012. 92 pagesIn the chapter one. this thesis provides fundamental concepts of service, customer service and servi (LUẬN văn THẠC sĩ) service recovery for viettinbank trade finance operationsituation and solution for improvementce recovery. The theory on service recovery strategies is also mentioned. Up to now, there have been a lol of studies on service development but not m(LUẬN văn THẠC sĩ) service recovery for viettinbank trade finance operationsituation and solution for improvement
any detailed and specific studies on service recovery. Thus, rhe theory of service recovery is still under dicussion and controversy. In addition, theVIETNAM NATIONAL UNIVERSITY, HANOIHANOI SCHOOL OF BUSINESSlUDUrar OCRUMtHOANG EHUONGNGASERVICE RECOVERY EOR V1ETINBANK TRADEFINANCE OPERATION:SITUATIO (LUẬN văn THẠC sĩ) service recovery for viettinbank trade finance operationsituation and solution for improvementioned the overview of VietinBank in general and VietinBank's trade finance service in particular. With the long history of development, VietinBank also has remarkable experiences on trade finance service. After giving the overall picture, the author goes to in-dept analysis on current situation of V (LUẬN văn THẠC sĩ) service recovery for viettinbank trade finance operationsituation and solution for improvementietinBank’s trade finance operation as well as current status of strategies for VietinBanks trade finance service. From the in-dept analysis, some str(LUẬN văn THẠC sĩ) service recovery for viettinbank trade finance operationsituation and solution for improvement
engths and weaknesses of service recovery activities in VietinBank are extracted. The solutioniifor improving senice recovery oF VietmBanks trade finaVIETNAM NATIONAL UNIVERSITY, HANOIHANOI SCHOOL OF BUSINESSlUDUrar OCRUMtHOANG EHUONGNGASERVICE RECOVERY EOR V1ETINBANK TRADEFINANCE OPERATION:SITUATIO (LUẬN văn THẠC sĩ) service recovery for viettinbank trade finance operationsituation and solution for improvement finance operation in VictinBank. First of all, the author mentioned overall strategics and solutions for the development of VietinBank. both quantitative and qualitative targets. Then, linking the current overall strategies and solutions of VietinBank with the table of strengths and weaknesses of V (LUẬN văn THẠC sĩ) service recovery for viettinbank trade finance operationsituation and solution for improvementiet inBank s trade finance operation, the author suggests development strategics for trade finance operation. They are: (I) strategies for product and(LUẬN văn THẠC sĩ) service recovery for viettinbank trade finance operationsituation and solution for improvement
service: (2) strategies for customers; (3) strategies for technology; (4) strategies for marketing and distribution channels; and (5) strategies for VIETNAM NATIONAL UNIVERSITY, HANOIHANOI SCHOOL OF BUSINESSlUDUrar OCRUMtHOANG EHUONGNGASERVICE RECOVERY EOR V1ETINBANK TRADEFINANCE OPERATION:SITUATIO (LUẬN văn THẠC sĩ) service recovery for viettinbank trade finance operationsituation and solution for improvementhor gives some suggestions on detailed actions plan to perform five mentioned strategies. Finally, the study gives some recommendations to Stale bank of Vietnam and VietinBank itself for rhe improvement of Service Recovery of VietinBank’s trade finance operation.iiiTÓM TẤTTHựC TRẠNG VÀ GIAI PHẤP CHO (LUẬN văn THẠC sĩ) service recovery for viettinbank trade finance operationsituation and solution for improvement VIẸC CẢI TIIIẸN DỊCH vụ TÀI TRỢ THƯƠNG MẠI CỦA NGÂN HÀNG THƯƠNG .MẠI CỎ PHẤNCÔNG THƯƠNG VIỆT N AMHoàng Phương NgaVIETNAM NATIONAL UNIVERSITY, HANOIHANOI SCHOOL OF BUSINESSlUDUrar OCRUMtHOANG EHUONGNGASERVICE RECOVERY EOR V1ETINBANK TRADEFINANCE OPERATION:SITUATIOVIETNAM NATIONAL UNIVERSITY, HANOIHANOI SCHOOL OF BUSINESSlUDUrar OCRUMtHOANG EHUONGNGASERVICE RECOVERY EOR V1ETINBANK TRADEFINANCE OPERATION:SITUATIOGọi ngay
Chat zalo
Facebook